All work is COD unless prior billing arrangements are made and authorized. Blount County area is $95 per hour plus parts. Knoxville County and any other areas besides Blount County area is $105 per hour plus parts.
Business highlights
19 years of trusted experience
Emergency Services Offered
Services we offer
We are a plumbing company that specializes in residential & commercial service repairs, drain cleaning, water heaters, tankless water heaters, plumbing fixture installation,garbage disposals, sewer & water line replacements & repairs, pressure regulators, gas line installation and repairs, re-piping, water meters, back flow devices, install & repair of reverse osmosis systems, install & repair of water softeners, etc....
Services we don't offer
septic tank pumping, and new construction plumbing
We appreciate James. He is extremely knowledgeable, honest and conscientious. He is up front on the work and very reasonable with the cost. We will only use his company to do any plumbing work we need. James went over and above to fix our leaks in our pipes in the wall. He also replaced our water heater and has checked on us to make sure it was still in good working order.
Description of Work: Repaired leak in pipes, Replaced Water Heater, Repaired main water line leak.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lisa M.
12/2019
1.0
plumbing, water heater repair
 + 0 more
We have used James several times over 10 years and had been very happy with his service, 5 years ago our water heater went out Patryce scheduled for James to come same day , her response was they take care of regular customers first and it was after hours so we did pay extra which was just fine he took care of us , on Nov 20 this year we had a pipe bust under the sink so I called Patryce said they were booked couldn’t come out , I said ok I will pay for after hours emergency service because I needed water she said no sorry we dont have anything available , she said she could get me scheduled for Nov 25 , you would think they could get me in within 5 days for after hours emergency ? so I said fine but in the mean time I will have to call someone out before then to stop water leak, so she said call so and so , I found someone to come out same day got leak stopped , so come Monday Nov 25 , two of James workers came out I pointed out the pipes under the sink I wanted replaced and fixed correctly but they said it looked fine and didnt touch them, my husband told them water heater was running out of hot water , Also in one bathroom cold water coming out slow , so long story short they didnt have the part to fix bathroom water so they cleaned it also said water heater element was fine so they drained water heater so I paid $192 and nothing is still fixed correctly , we also had a broke water spicket that needed fixed and the workers said they would fix it next time they came out instead of doing the job while they were here , so about an hour after the workers left at 1:30 I called the office to schedule for them to come back out to fix the water spicket also install water filter system but all I got was answering machine that said sorry we will be out of the office until Dec 2 , leave message and we will return your call when we get back in the office , so I left a message explaining I need an appt and what I needed done, no one called me back on Monday Dec 2 ,so I called later in the day at 1:52 pm no answer and still no call back as of Dec 10th, the reason I am making this review is I guess the company is doing well now and they can pick and chose , we used them a lot when they were getting started out but I guess I will be using a different company from now on, I do want to make one note that James the owner is an wonder guy and very hard worker , the other workers he has working for him need more training and the office has major problems which will cause him to lose even more business
Description of Work: Busted pipe in wall under sink , water heater and bath faucet
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
$192
Stephen M.
05/2018
2.0
plumbing
 + -1 more
A very bad experience. I used this company once before, about 18 months ago and was pleased but this time was a nightmare. First, every time I called I got an answering machine and had to wait literally for a day before they called me back. This after I left multiple messages. When they finally responded they sent out a plumber who did $210.00 worth of work without once advising me of what he was doing and what it would cost. He replaced something I didn't ask for any work to be done on! He even said he wasn't sure if he fixed the problem, he was just guessing at the solution. Less than 30 minutes after he left the problem resurfaced. $210.00 wasted! I called them back and had to go through the answering machine drill again. Made an appointment for them to come back out and they never showed up! An hour and a half after the appointment time they called and said they would come on a different day. I advised them to forget, I would hire someone who was professional.
Description of Work: Stop loud humming noise in pipes when toilet is flushed, washing machine is running, etc.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from THE PLUMBING COMPANY OF EAST TENNESSEE
Unfortunately this is just one side of the service call issue; please allow us to explain.... First, in this service industry it is not possible to know exactly how long a service call can take and if someone is scheduled before your time slot it could effect the exact time our service technician reaches your home; we state that when scheduling before hand and therefore there is always a window on both sides of the time for this and that we will actually call when we are in route (which was done in this case too). Because it was 4:30pm I asked if tomorrow would be better as it was getting late in the day and we wanted to be respectful of their evening. The service call was a NON-emergency matter and could wait if needed. If not I told him we could still come out that evening and he declined.... As for the answering machine issue- Our outgoing message clearly states we are open M-F 9-5 The first time he called was a Saturday and that is why his call was not returned until Mon. morning. Any time during regular hours that you may get an answering machine may be due to being on another line or away from the desk momentarily (which is also stated on the machine). A return call was given as soon as possible. As for the issue about the "serviceman doing $210 worth of work without asking first".... Shame on you for even trying to make that a complaint; The owner of the company himself called you and went over everything with you and explained the reason behind the miscommunication and apologized. At that time you said you understood and were completely fine. So fine that is, that you scheduled for Monday to have the owner himself come out and address the continued problem to get it rectified for you. As stated on the phone when you said you were unhappy and going to move on to another plumber; we apologized for the inconvenience and again for the past misunderstanding. We are upset that you did not allow us to finish out and make things right but respected your decision. *As you can see by all our other ratings here on Angie's List and those not on this site, we have an extremely high rating and long record of very pleased customers. The owner takes much pride in his business and work exhibiting a very strong work ethic. He always goes above and beyond. We hope anyone else reading this will please see that this is the ONLY negative mark and know this is not the norm by any means. Thank you! The Plumbing Company of East TN
Michael R.
08/2017
5.0
plumbing, water heater repair
 + 0 more
1) They replaced my water heater. It was quick, efficient, and clean. 2) After delaying for months, I called them. They could not find any water or leaks so no service was required. Since my drain pipes are cast iron and the house is over 50 years old, they provided a quote if I wanted to replace them with PVC pipes sometime in the future. There was no pressure to replace them.
Description of Work: 1) Water Heater replacement in 2012 2) Water in the crawl space in 2014
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
John Y.
02/2016
5.0
plumbing
 + -1 more
.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
$300
Linda W.
12/2014
5.0
plumbing
 + -1 more
unknown
Description of Work: James replaced my outside water line, persisting cheerfully through a number of unexpected difficulties. Great job.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,300
Debra M.
05/2014
5.0
plumbing
 + -1 more
James Kleinhans is the owner. I had the kitchen sort of remodeled and he connected the new sink and also put a gas line so that I could have a gas hub. He's always done a very good and professional job. I would use him again.
Description of Work: I used The Plumbing Company Of East Tennessee to do my kitchen sink and also connect a gas line to a hub.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
William S.
01/2014
5.0
drain cleaning
 + -1 more
In all the shower had to be removed, a hole dug in the foundation to repair a faulty drain that was 'jury rigged' by the builder, cutting and repairing the drywall and a new shower unit/sliding door installed. James, the owner and plumber, organized various people to do the job right and in the end we have a much improved master bath. He was a pleasure to work with especially when the problems were totally unexpected. I recommend the Plumbing Company of East Tennessee very highly.
Description of Work: What began as a routine drainage problem soon became a disaster caused by the builder.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Chuck D.
07/2013
4.0
plumbing
 + -1 more
I used them one time already and they were very good and very reasonably priced, but when I called them the second time they didn't get back to me for 3 days. However I understand the owner was on vacation so I guess he asked someone else to take my call. But I couldn't wait so I ended up using another plumber. For the last job the labor was $160. I never met them personally, they worked on a rental that I had and the people said they were very nice and I got the bill and paid it and I've had no problems since then.
Description of Work: I used The Plumbing Company of East Tennessee to do some plumbing work for me in April. They had to replace the toilets.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
Yes, I recommend this pro
$160
Response from THE PLUMBING COMPANY OF EAST TENNESSEE
This work was NOT done by our company.... I have contacted Angie's List to have this removed .... Sorry for the inconvenience
Jack V.
04/2013
5.0
plumbing
 + -1 more
Great job, a pleasure to deal with East Tn Plumbing. On time or communication on any delays for scheduling, written detailed estimate, quality service, very clean and personable. Communication on any issue or unforseen event. Worked well with our GC and coordinated all work to minimize time in our home.
Description of Work: New water line from street to home, all new lines in house, rerouted plumbing in one bath, rerouted plumbing in Kitchen and laundry room, connection to all fixtures and appliances- DW, Washer, sinks, toilets, shower, new gas line for range and gas logs in fireplace. Removed all outdated plumbing lines.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Jan E.
02/2013
5.0
plumbing
 + -1 more
They came to the house got the job done and it was great!
Description of Work: Fixed the toilet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
Response from THE PLUMBING COMPANY OF EAST TENNESSEE
.
Alex D.
02/2013
5.0
plumbing, water heater repair
 + 0 more
It went perfectly. Prior to doing the work, James met me at my house to talk about the project. We were contemplating replacing the electric water heater with a gas or on-demand type of heater. He recommended against it, and instead suggested a larger capacity electric heater. He gave me an explanation for his suggestions, and it made good sense to me. Once it was time to do the work, James did exactly what he said he would. He cleaned up after himself and didn't leave any sort of a mess. When he finished he showed me what I needed to do to maintain the water heater and the recirc pump. He also told me that if I forget what he said about maintenance to just give him a call and he would walk me through it. I'm sure this will be useful as I've already forgotten some of it.
Description of Work: We had a 20+ year old water heater in the basement of a house we just bought. James came in, removed that water heater, and installed a new one. Rather than being a simple remove-and-replace job, we had him relocate the water heater to the garage. So he ran the necessary plumbing in order to do so. In addition he installed a recirculating pump so that we wouldn't have to wait for hot water throughout the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Sharon T.
07/2012
5.0
plumbing
 + -1 more
They are excellent. They were prompt, came quickly, and were priced right.
Description of Work: The Plumbing Company of East Tennessee had to cut out a section and disconnect a sprinkler system in my yard.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Tina F.
05/2012
5.0
plumbing
 + -1 more
I really liked him a lot. He was exceptional. He even gave me extra information that he didn't have to tell me. I would definitely use him again and I highly recommend him.
Description of Work: I hired The Plumbing Company Of East Tennessee to check the leak under the sink and the plumbing for the older home that I was moving into.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Debra M.
04/2012
5.0
gas leak repair, plumbing
 + 0 more
He is excellent. He does a great job and is clean. He gives you the price before and it is fair. He is very thorough and checks everything before he leaves.
Description of Work: He fitted a gas line for me and a gas stove top. He also connected the plumbing for a sink for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
MARTE L.
04/2012
5.0
drain cleaning, plumbing
 + 0 more
I would highly recommend this company. They are very prompt, easy to deal with and reasonable. Their people know what they are doing, have the correct equipment to do the job and quite frankly bent over backwards to help me out when I was left high and dry by another provider who did not know the job. I will be keeping their card and they will be my plumbers from now on!!
Description of Work: I had a stopped up drain which I had delt with for 3 days. The plumber my Home Warranty company sent came spent about 20 minutes trying to snake the drain, flooded my kitchen with over an inch of water that flowed out of the dishwasher, pronounced he could not do it and left me high and dry. I got on Angies list and found this company and called because at this point I was desperate. This company came even though they were on another longer job and were at my house within the hour. The person I spoke to in the office was super. She was extremely polite, easy to deal with and understood what a horrible situation I was in. The tech came in about 40 minutes from the time they called me back to say he was coming. He arrived took his time to take the pipes apart and used his equipment and expertise to go into the pipe and had it unstopped within an hours time. He was amazing!! He knew exactly what he was looking for, explained what was going on, how we can prevent it and even took time to look at a future project I want to have done.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Teresa W.
01/2012
5.0
plumbing, water heater repair
 + 0 more
James did a great job. He was very professional and friendly. I spoke first with his wife Patricia t(who handles the appointments) to have him come to our house and give us an estimate. He came promptly and was knowledgeable about what we wanted done. He obtained the new water heater and faucet, installed both, and removed all the old parts, and instructed us on the correct way to maintain the new water heater. We were very satisfied and would recommend East Tennessee Plumber Co to our family and friends.
Description of Work: We had a new, larger water heater installed and a "noisy" shower faucet replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$750
John Y.
06/2011
5.0
plumbing
 + -1 more
The Plumbing Company of E. Tennessee exceeded my expectations in the job they performed. Professional and personable, James, the owner, did the job quickly and with a minimum of disruption all the while explaining what he was doing and even offering some instructions on things I could do myself to save money in the future. I thought the price was more than reasonable and I'll recommend him to any of my neighbors that need a plumber.
Description of Work: Replaced a water pressure regulator valve and fixed a leak in a combination bathtub-shower.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
Michael K.
03/2011
5.0
plumbing
 + -1 more
They did excellent work. They managed to correct all the "do it yourself" stuff I had messed up. I have used them for the past 5 years and would recommend them to others.
Description of Work: The replaced the pipes under my kitchen sink.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
J Tom G.
10/2010
5.0
plumbing
 + -1 more
ON TIME ARRIVAL, UP FRONT COST ESTIMATE, EXHIBITED THOROUGH UNDERSTANDING OF DIVERSE PLUMBING REQUIREMENTS, METICULOUS WORK, CLEANED UP MESS
Description of Work: INSTALLATION OF GARBAGE DISPOSAL, KITCHEN FAUCETS, AND REPAIR OF FAULTY WATER HEATER CONNECTION(S) .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Ken C.
09/2010
5.0
plumbing
 + -1 more
He really knows what he is doing. He is very easy to talk to. He is smart enough to explain things. The cost is reasonable and the service is quick. He is very knowledgeable and very responsible. He puts on the little booties when he comes into the house. He is very good. I would use him again in the future.
Description of Work: The Plumbing Company of East Tennessee came out to repair a leaky faucet and they ended up replacing it. They also found some other stuff that was wrong with the toilet. There was actually a leak under the house that had been there a long time. They repaired that as well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
SUSAN W.
02/2010
5.0
plumbing
 + -1 more
Professional, knowledgeable and ethical. It's hard to find these qualities in a plumber...would and will refer him to all my friends. It's great to find a capable person that can be trusted!! I just hope he's available the next time I need him because he'll be in demand because all of his business is coming from referrals. What does that tell you?
Description of Work: This was a second opinion for a problematic gas fireplace. KUB turned it off because I had a gas leak. He evaluated the situation and looked at the overall appliance instead of focusing on just the leak issue and ended up saving me money. The first plumber indicated it would cost a few hundred dollars in labor to replace a valve. James pointed out that I could replace the whole insert cheaper and be happier because it would operate better. He really knows his stuff! The best part was he seemed to put himself in my shoes and advised me accordingly. He was not trying to give himself work. If you want a plumber who can problem solve and not just concerned with his pockets, hire him.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Cheryl H.
01/2010
5.0
plumbing
 + -1 more
I called Monday afternoon soon after discovering the broken water pipe. The owner, James, returned my call withing 30 minutes and said he'd be out the next morning at about 10:30am. The next morning he pulled into my driveway at 10:30am and began the task of replacing the broken pipe, testing for leaks, etc. He was finished within one hour. He was very professional and courteous. All companies should be run this way! I will definitely recommend him to neighbors!
Description of Work: I had an underground water pipe that burst with the freezing temps and water was pouring out into the yard. I called several other companies but they could not get to me for several days. I was referred to this company by another.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$96
Laura K.
01/2010
5.0
plumbing
 + -1 more
It was time for the original toilet of this 45 year old house to go due to a crack which could not be repaired. We had a toiled ordered and needed someone to install it and haul off the old one. I called this company on the recommendation of two friends and was told by the very pleasant lady who answered that James could most likely be out that same day. I left my name and cell number. The lady called two hours later to make sure that I was available. When James showed up he was very professional; courteous; and neat. He switched out the old toilet; installed the new one; cleaned up and was done in an hour's time. I am already planning on using this company again. I would recommend them.
Description of Work: Removed a cracked toilet; installed a new one; and hauled the old one away.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Ken C.
03/2009
5.0
plumbing
 + -1 more
Person answering phone was very pleasant and well organized. I had to reschedule and that went smoothly too. James came at the appointed time. Put on "booties" without being asked. Very polite and neat. Cleaned up repair area completely. Very pleasant and well-spoken man. Will definitely use his services again and have recommended him to friends.
Description of Work: Cleared very slow drain in bathroom sink. Replaced trip lever on tub, cleared drain. Diagnosed problem with gas fireplace and got it functioning properly.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Water Heaters,
Drain Cleaning,
Natural Gas Lines,
Drain Pipe Installation,
Sewer Cleaning,
Water Filtration and Softening
FAQ
THE PLUMBING COMPANY OF EAST TENNESSEE is currently rated 4.7 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
THE PLUMBING COMPANY OF EAST TENNESSEE accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, THE PLUMBING COMPANY OF EAST TENNESSEE offers free project estimates.
No, THE PLUMBING COMPANY OF EAST TENNESSEE does not offer eco-friendly accreditations.
No, THE PLUMBING COMPANY OF EAST TENNESSEE does not offer a senior discount.
Yes, THE PLUMBING COMPANY OF EAST TENNESSEE offers emergency services.
Yes, THE PLUMBING COMPANY OF EAST TENNESSEE offers warranties.
THE PLUMBING COMPANY OF EAST TENNESSEE offers the following services: We are a plumbing company that specializes in residential & commercial service repairs, drain cleaning, water heaters, tankless water heaters, plumbing fixture installation,garbage disposals, sewer & water line replacements & repairs, pressure regulators, gas line installation and repairs, re-piping, water meters, back flow devices, install & repair of reverse osmosis systems, install & repair of water softeners, etc....
septic tank pumping, and new construction plumbing