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Roger L Newman Co. Heating and Cooling

Heating and Air Conditioning, Natural Gas Lines, Tree Service

About us

We are an American Standard Customer Care Dealer, with a full staff of technicians and installers to take care of all your heating, cooling, and indoor air quality needs. We offer financing with Wells Fargo and TVA Energy Right Solutions, with terms from 6% and 10 years, to 18 months no interest. We also offer Maintenance Agreements to keep your system operating properly.

Business highlights

41 years of trusted experience
Emergency Services Offered

Services we offer

We serivce all makes and models of heating and cooling equipment, water heaters, and pool heaters for both residential and commercial applications. We also install and repair duct work and gas lines.

Services we don't offer

We do not work on appliances or commercial refrigeration.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.834 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
9%
3
3%
2
0%
1
3%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 1-25 of 34 reviews

Jeanette A.
12/2020
5.0
heating & air conditioning/hvac
  + -1 more
Was 5:30 am when we woke up without heat....called their 24 hr service but told them we could wait til the office opened. At 7:30 I received a call from the company saying a technician would call before coming out. Within a couple hrs Jason was here a following a thorough check he found a switch that was bad. Thankfully he had new switches in his truck and he quickly fixed and we were back to having heat. Sooo thankful for their honesty, reasonable pricing and professionalism. Will definitely call on them again if needed.
Description of Work: We woke up with no heat and had a "burnt smell" in the house. Tech came out and replaced a switch and we were back to having heat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Dan J.
11/2019
5.0
heating & air conditioning/hvac
  + -1 more
It was good! They're professional and friendly.
Description of Work: They install new heating and air conditioning unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Phil K.
10/2019
5.0
heating & air conditioning/hvac
  + -1 more
We highly recommend this company. There were some adjustments that needed to be made due to the architectural features of our home and they stuck with the job until everything was done to make the new unit run smoothly. It’s never difficult to get a response when needed.
Description of Work: Install new HVAC

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

vickie B.
10/2017
1.0
heating & air conditioning/hvac
  + -1 more
I called 10/16/17 to get a quote for a new hvac system for my home. the gentleman came the next day, looked over my existing equipment, discussed a few details, then said he would email a quote by mid-morning 10/17/17 and follow up with a call in case I had questions. I haven't heard a word since. I didn't receive a quote or a follow up phone call or any explanation. this was a waste of my time. i did receive a quote from 2 other contractors and have purchased a unit from one of them
Description of Work: new home hvac system

Rating CategoryRating out of 5
professionalism
4.0
responsiveness
1.0
punctuality
4.0


Charlene C.
10/2017
4.0
heating & air conditioning/hvac
  + -1 more
When I called the office, a very pleasant and attentive female had a technician come out the very next day. He was prompt, friendly, and very agreeable to checking under the crawl space. After coming inside and agreeing that he also could detect the musty smell coming from a main return vent, he got in the crawl space and checked all the ductwork for loose connections, or any obvious defect in the integrity. After at least 15 minutes, he came out and told me that the insulation around the ducts was fine, and that everything was intact. He called his manager to inquire as to what could be causing this smell. The conclusion they came to is that sweating ducts in crawl spaces or attics is just a fact of life in hot humid East Tennessee summers. It was suggested that we close half of our 20+ temp vents to decrease the flow of hot humid air in the crawl space. However, we could not get the temp vents to stay closed unless it drops to below 50. Other then that, we were offered no other solution. The other 2 companies that checked the system previously said the ducts were not sealed correctly, and that the insulation was not good enough or wrapped too tightly. David, the Roger Newman Tech said neither of these was evident in our situation. So, despite appreciating his honesty, we still have no solution to the problem. It is almost nonexistent now that our temps are dropping and the air is much less humid. If anyone has other suggestions, we would welcome them. We bought this house 3 years ago, and this is the second summer we have had this problem. As long as the A.C. is running, the smell is minimal. But as soon as it stops, it's almost like there is a backdraft only from 2 of the 3 return vents inside the house. This is downstairs. We have a second split unit for the upstairs, and there is no musty odor coming from that system at all.
Description of Work: There is a moldy smell coming from 2 main return ducts when the a.c. is not running in the hot humid summer months. "Sweat" is visible dripping from ducts into crawl space at this time. We had previous opinions from 2 other A.C. companies. After expressing interest in wanting the problem remedied, neither of the other companies returned our calls wanting written estimates for the work. Roger Newman had such good reviews that we wanted to give them a try.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

Response from Roger L Newman Co. Heating and Cooling
Thank you for the information, I've been doing a lot of research on crawl spaces and musty smells. It seems we get more and more complaints these days with these situations. We have been installing dehumidifiers in crawl spaces and getting good results. Would you be interested in looking at this option? Thank you, Greg Newman

Tony C.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
Great! Very honest and professional company!
Description of Work: Ac unit repairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Roger L Newman Co. Heating and Cooling
Thank You!

Daniel B.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Roger L Newman Co. Heating and Cooling
Thank You!

Pamela S.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
I would recommend them. They were able to fix something that another company couldn't figure out. Roger L Newman has the expertise to figure out something complicated.
Description of Work: They did a repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert S.
04/2017
3.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0


Daniel B.
11/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Kimberly K.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Larry M.
03/2016
5.0
heating & air conditioning/hvac
  + -1 more
Long story short: Our old HVAC system was on its last legs and we were tired of spending $$$ on it! It was time for a new home heating and air conditioning system. We did due diligence and looked on line, talked to friends and family and, since we had decided on American Standard as our system of choice, it was an easy choice to make: Roger L. Newman Company: Heating & Cooling came highly recommended all round and was the best choice. And it was the correct choice. Sales rep Brian paid a visit on Friday, March 4 to listen to what we needed and give us all the details on what they could do and what it all would cost. He inspected the old system and took measurements and notes on all the specs. He then gave us the cost for the new American Standard Platinum system + accessories we wanted. The cost was actually less than we had anticipated after looking and comparing on line. There was no hard sales pitch for anything extraneous, only very detailed answers to questions and a desire to help and accommodate us and provide what we wanted. Well sir! We were absolutely thrilled to hear that they could install the system on the next Tuesday, the 8th of March! We thought it would probably be a few weeks and we would have to get in line while the system was on order, but they were here bright and early on Tuesday (only 4 days since Brian showed up) with the new system. To summarize the day: Jason, Grayson and Mike worked non-stop removing the old system and installing the new one. Each man was courteous and professional and, at the end, explained everything they had installed. By the end of the day we had our new system up and running perfectly . The guys cleaned up everything and hauled away the old system. Brian followed up the next day and we were really pleased with how quickly, how professionally and how well everything was done. We also received a call from the office to make sure everything was satisfactory. We DO appreciate the customer care and follow up! So : Thanks Brian, Mike, Jason and Grayson.....and thanks Newman Heating & Air! .... from a couple of very satisfied customers. We can't recommend them enough!A+
Description of Work: Replaced old HVAC system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,400

Phyllis P.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
Our new house was built last year and this company installed the natural gas furnace, the central air conditioning, and the bonus room mini-split unit. It's the first time we've had natural gas heat and we love it; the unit works great, and the AC also works well. Right after we moved in, the bonus room mini-split gave us some trouble. Roger Newman's workers came out here multiple times to work on the problem. They eventually figured out what the cause was and made the repair. Since then we've had no further issues.
Description of Work: Installed H/A in my new home.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,500

David G.
05/2015
5.0
heating & air conditioning/hvac
  + -1 more
After 18 years our heat pump decided to become problematic. After researching Angie's List and researching replacement units we called Roger L Newman Co Heating and Air for quotes on 5/19. Greg Newman came by the house same day and worked up 2 quotes. Silver and Gold system replacements. We decided that the 38 year old Tappan gas furnace was on borrowed time so the decision was made to replace both units with the American Standard Gold units. Greg was personable, professional and knowledgeable in explaining our needs for the size of our home. Because of the company work schedule, the install appointment was made for 5/27. Due to the heat pump fan stopping and not starting, Greg offered to come by and wire the unit so the fan would run continuously. Therefore, I no longer needed to take the cover off the heat pump and spin start the fan. This also allowed us to have cool air conditioning. The crew of Jason, Chance and Harvey were a team that knew how to work efficiently together. They had 39 or so years experience in the HVAC field between them. They were customer centric, polite, professional and very personable. They were replacing a 38 year old furnace that was tied into 38 year old duct work, with a 2015 gas efficient furnace and heat pump by American Standard. They knew how to manufacture, on the spot, the necessary sheet metal to fit the new unit to the original duct work. The work they did was challenging due to the location of the heat pump and the small garage closet space for the furnace. One rule my wife and I try to adhere to is supply drinks and food to any crew that does work for us. Gang, if you can, some cold tea, and in our case, home smoked pulled pork sandwiches was barely a thank you for the work done. These things are always appreciated. They ate and worked at the same time. No breaks. Roger L Newman Co Heating and Air exceeded our expectations and my wife and I will highly recommend them.
Description of Work: Removed old heat pump and gas furnace and replaced both units.Work is completed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,890

Chris W.
02/2014
5.0
heating & air conditioning/hvac
  + -1 more
I contacted Newman Heating and Air on short notice to fix a broken furnace at my mothers home. I spoke to Calvin who showed up within the hour. He quickly sized up the situation and fixed it on the spot.
Description of Work: Fixed a stalled unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Steven K.
01/2014
5.0
heating & air conditioning/hvac
  + -1 more
I arrived home from work yesterday (Jan. 28) around 5:15 pm , and realized we had no heat. There was three inches of snow on the ground and the outside temperature was 15 degrees. After checking on the things that I could possibly fix, I realized that I needed to call a heating and air specialist. I called the after-hours Roger L Newman Co. phone number, and I was told that the on-call technician would call me shortly. Within 15 minutes the technician (Brad) called me and asked me to explain my problem. He explained the company's charges for an after hours service call, and said he could be at our house within 30 minutes. He arrived within 30 minutes and quickly diagnosed the problem. The inducer motor was bad and needed to be replaced. He was able to determine that Roger L Newman Co. had one at the shop that would work on our furnace. He went to the shop in the terrible weather and arrived back at the house within minutes. He installed the new inducer motor, and immediately we had heat! Thank you Roger L Newman Co. and Brad for a job well done.
Description of Work: They replaced the inducer motor on our central heat furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$375

Susie F.
12/2013
5.0
heating & air conditioning/hvac
  + -1 more
They do an amazing job and I highly recommend them. I call Greg and he always squeezes me in and he is always helpful. They are always able to come out quickly to my home and their prices are reasonable.
Description of Work: They do service maintenance routines on my HVAC system. They do work for my rental property and my own house. They fix a lot of things and also give estimates.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

June T.
09/2013
5.0
heating & air conditioning/hvac
  + -1 more
Got home from a day on the lake and the a/c was running but not cooling. As luck would have it, it was not only a weekend day but a holiday weekend. Called several companies listed for 24 hour service. One company that was obviously very busy tried to talk us into waiting for a week day regular service and forewarned us that they might not be able to get the parts to repair the problem during the weekend and all their charges would be doubled. Roger L Newman Company contacted us and said they had one call ahead of us and would come right out. Brad was the technician that came out. He diagnosed the problem and repaired it promptly. Courteous service and nice repair person. Absolutely recommend this company and will use again when the need arises. Thank you Roger L Newman Company for an "emergency" job well done.
Description of Work: Repaired A/C

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

richard H.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
they were on time did the work quickly. Cleaned area after done. Checked out unit and explained all details.
Description of Work: replaced bad heat pump with new

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

janie C.
04/2013
5.0
heating & air conditioning/hvac
  + -1 more
Explained all pricing options. Arrived on time and unit works wonderful.
Description of Work: Totally replaced heat pump. Also repaired ductwork.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Roxanne C.
04/2013
5.0
heating & air conditioning/hvac
  + -1 more
The tech called and was 3 minutes away. I had called only 30 minutes before so I was really pleased with the promptness. Brad was polite, efficient and didn't make me feel like an idiot for not knowing that the breaker was off or about the filter! We have 2 heat pumps and I thought perhaps there was one filter for both. He also took the time to explain the controls (which we were using properly but they were not responding because of the filter).
Description of Work: Heat pump out.... No power to control box. Turned out someone had flipped the breaker so that was an easy fix. It also had a filter that we didn't know was there (the previous owner used a filter that was too small AND they had taped insulation around the filter so it wasn't visible. The service tech removed the filter and gave me the correct dimensions. The disintegrating filter was causing the heat pump to work incorrectly (not cool enough).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Meredith G.
02/2013
5.0
heating & air conditioning/hvac
  + -1 more
We also took this as an opportunity to make our house more energy efficient and updated our furnace as well. I was very pleased with the prompt scheduling of service, the quality of work and the excellent follow up we received. The person performing the work walked through what to expect with the new AC and furnace units over the years and didn't pressure us to use them for routine maintenance. I would happily contact them again for future service and would highly recommend them to anyone who asks!
Description of Work: After multiple recommendations from friends and family, we decided to call Roger Newman Co. after our 15 year old ac went out. All of the other AC units in our cul de sac had gone out over the year and we knew ours was next.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Al C.
01/2013
4.0
heating & air conditioning/hvac
  + -1 more
The water heater was leaking and they came out on a Saturday to do a temporary fix and returned on the Monday to install a new water heater.
Description of Work: Replaced the gas fired water heater.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$889

Tim C.
07/2012
5.0
heating & air conditioning/hvac
  + -1 more
My overall experience dealing with Newman Heating and Cooling was exceptional. I would do business again with them.
Description of Work: My air conditoning unit stopped working after a severe thunderstorm. I called Newman Heating and Cooling fearing the cooling unit had possibly been damaged by the storm. The Service Tech called me to set up a time when he could come by to inspect the cooling unit. He was friendly and professional when we spoke on the phone. After inspecting the cooling unit , the Service Tech informed me that a fuse had blown on the unit. He replaced the fuse and the cooling unit turned on. The Service Tech patiently answered all my questions regarding the cooling unit and gave me some advice on preventive maintenance.I will not hesitate in the future to call Newman Heating and Cooling again for any problems that might arise with my heating and cooling unit.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$72

Darrell L.
07/2012
5.0
heating & air conditioning/hvac
  + -1 more
Preparation were on time as promised, completed the project in a timely manner the quality of work was well above average.
Description of Work: Replaced combination heat & air unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,800
    • 1(current)
    • 2

Contact information

1100 Montvale Rd, Maryville, TN 37803

http://RogerLNewmanCompany.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Trade License Number
62202
Trade License Locale
Tennessee
Trade License Authority
State of Tennessee Board For Licensing Contractors
Trade License Expiration
07/31/2017

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Natural Gas Lines,
Tree Service

FAQ

Roger L Newman Co. Heating and Cooling is currently rated 4.8 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Roger L Newman Co. Heating and Cooling accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Roger L Newman Co. Heating and Cooling offers free project estimates.
Yes, Roger L Newman Co. Heating and Cooling offers eco-friendly accreditations.
Yes, Roger L Newman Co. Heating and Cooling offers a 10% senior discount.
Yes, Roger L Newman Co. Heating and Cooling offers emergency services.
Yes, Roger L Newman Co. Heating and Cooling offers warranties.
Roger L Newman Co. Heating and Cooling offers the following services: We serivce all makes and models of heating and cooling equipment, water heaters, and pool heaters for both residential and commercial applications. We also install and repair duct work and gas lines.
We do not work on appliances or commercial refrigeration.

Contact information

1100 Montvale Rd, Maryville, TN 37803

http://RogerLNewmanCompany.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day