Gillenwater Flooring Center

work went great, they were professional from beginning to end. second time we used them and will continue to use them for any additional jobs.

They never showed up to give me an estimate. They did not have the courtesy to call me and tell me they were not showing up. I had the job done someone else.

Excellent in every way.

Initially the web site contact did not work. When I was able to get somebody to come and measure, they over inflated the floor area by at least 100 sq. ft. They were also considerably more expensive than a competitor and didn't include tax on the quotation which would have added a further $1650 to the price. The salesman was smarmy.

The lady who helped me design the kitchen, Debbie Burress, was very knowledgeable, thorough and personable! Her and I worked together really well.

It was very good. They were easy to work with. It has been two and a half years since the work was done. All of the flooring has stayed in place very well. They did a beautiful job with the wood floor. They were cost effective. There were many different choices to choose from. They were accommodating and very thorough. We got what we paid for.

The sales staff is very knowledgeable. Installation was on the date promised. Service was outstanding, product came in on time, and the installers did an exceptional job.

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First of all this company did not perform any work for me as of yet they were the ones who installed the floor in a house that was built in 2011 and was subsequently bought by me. We had some furniture delivered and the delivery guys scratched the floor the service manager of the furniture store said to get some estimates for the repairs and then he would have it repaired. Well I called Gillenwater two weeks ago since they were the company who originally installed the floor and spoke to Chris Stevens one of their and quot;managers.and quot; He took down my name, number who built the house, and when the house was built and said he would have someone call me back that day about coming to my house to do an estimate. Well that didnt happen no phone call nothing for two weeks. So finally I drive to the store on Lamar Alexander pkwy and am greeted by a salesman who I speak to about my problem and tell him that I have spoken to Chris about this already and have not received a call back. The salesman appeared to be irritated that I took the time to even drive to the store to try and find someone who would address my issue. He passed me off to Sue Gillenwater and she was pleasant enough and even provided me with some information about the flooring style, color and manufacturer. Sue also took down my name,number etc and said she would certainly have someone call me........ Well its coming up on three weeks now and still no phone call, email nothing. These guys may be great at selling you a floor installing one blah blah blah BUT DO NOT expect any service after the sale/install at least that was my experience with them.

We had a very good experience with Gillenwater. They allowed us to bring full boxes of hardwood home to lay out so we could make a better decision on which hardwood to purchase. I would have chosen a different wood if I had been deciding from a small sample, and I don't think I would have been nearly as happy with it. I, and my family, are very happy with our wood. Everyone we worked with did an excellent job and were very professional. I would definitely use them again for flooring. Very nice people and great service and quality workmanship.

It was quite expensive. Our experience with them was okay but kind of frustrating. They did not return calls when they said they would. I would tell other Angie's List customers to make sure that all your i's are dotted, and t's are crossed. If you are getting flooring make sure that they check at the time of the estimate to make sure that the floors would be even. We are very happy with the quality so far.

The salesman was very friendly, knoweledgeable and helpful in selecting the vinyl flooring. The installer was very friendly and helpful. While friendly, the company, overall, lacks the ability to communicate with its customers and with its employees. The salesman came out and conducted a review of what needed to be done and said he would have us an estimate in a day. Over a week later I had to call and get the estimate. The salesman apologized, saying he was very busy. The installation supervisor called and we set a date and time for his crew to come out. The morning of the installation the crew called and asked if they were supposed to come that day. How could they not know that? At the end of the day the installer did not have the right and quot;transition pieceand quot; for the door. He said someone would call within the next two days to set up a time to come out and finish. Again, over a week later I had to call to check. The original salesperson was not available the day I called and a second person said they would check it out and and quot;get right back with me.and quot; That never happened. I finally called and spoke with one of the owners and set a date and time for the finish work. The owner said he would take care of it and have the installation supervisor call me. Never got that call. The morning the finish work was to be done I had to call the supervisor and find out when the workman would arrive. The supervisor was not aware that a time had been set for them to be there (i.e., no communication from the owner).

We were very pleased with this family business's services. We will be using them again for future needs. Reliable, reputable and professional in every way.

While the business location provided appropriate information it took the carpet repairman several days to call back to make an appt. to come to our house. The work done, however, was excellent and the problems with the carpet were solved.

Overall and excellent job and would highly recommend them!

Excellent

The sales process went smoothly. The installer did an excellent job but had some outside difficulties that caused a delay in completing the installation on time. We were very pleased with the process and would definitely use Gillenwater Flooring again.

It went really well, and they did a good job.

Superbly!!!

Great Company, and I would definitely do business with them again! Mark, Mike, and Brannon all helped me out in some way and were more than willing to give me advice since I decided to do a self install (I'm a big do it myselfer). The company is Christan Owned and Operated and I will use them before Lowes or Home Depot on any future flooring projects!

Sales people were good to work with; Flooring came in a week later than expected which pushed the job back about 10 days. We had the flooring delivered several days before installation to acclimate. Crew showed up on time. Of the 18 boxes, observed the first 5 installed (they worked out of 2-3 boxes at a time). Saw no issues with what they were doing or with the condition of the product. Left and returned about 45 minutes later and there was a piece almost in the center of the floor with an oil spot about 3 inches from the end of a piece. At this point they were about 8-10 boards beyond this board so it was too late to recover. They called it a water spot - still looks like oil under the pre-finish. So remained and inspected balance of flooring installation to assure no other poor pieces were installed. Another issue was at one wall area they cut a 3" pce to finish the row - the instructions with box are that no pce should be that small. Crew took comments about no more small pces and no more black spots OK. Lastly, he transition piece was installed up to the wall - this was an issue because we had removed the baseboard during demo. Crew knew baseboard would be going back down. This posed problem with baseboard re-install later because transition pce had to be removed and cut to allow install of baseboard. While we would consider Gillenwater again, lesson learned is stay with crew during entire install, inform crew of expectations before they start and have baseboard pce avail so transition piece only has to be installed once.

Superbly!! They did a thoroughly professional job from start to finish.

They showed up on time and did great with the clean up. They did a very good job, were very prompt and respectful. They were also very time efficient and I felt they cared about our home. I was very happy with the carpet they laid.