E & H REFRIGERATION

During the hottest part of one of the hottest summers in the south our central air unit decided to die. E & H said they would call when they could finally come out since they had to order a new unit (this took over a week). One morning, a week later, a truck backed up to my door and started unloading a large box while people were clamoring around in my backyard. Come to find out it was E & H and they did not call first to let me know they were coming, so it was a good thing I was home at the time, especially with what ended up happening when they began uninstalling the old unit from inside the house. I have pet birds and asked them if there would be any toxic fumes that I needed to know about, they said there would not be any. I expected the welding to cause some minor fumes and was prepared for that, but I wasn't prepared for their way of dealing with the freon. I watched the worker place a bucket under the hose and put a towel over before releasing the freon into it. The smell of freon was extremely strong and the closet the unit is in is right next to my birds. When I voiced my concerns over the freon (and I called it freon by name), I was told it would air out in a few minutes. I immediately brought all the fans to the area to blow the fumes away from the birds and out the door. They also left a big mess and didn't pick-up any of the trash, cardboard, or wire-ties. And there were dirty hand prints all over the white walls and boot prints on the carpet, even though I put paper down for them to walk on (they kept walking around it).

I recommend them to others. They are a great company. I have been using them for about fifteen years.