CLEARWATER POOL & SPA

I usually refrain from leaving negative reviews because I know how crucial they are for small business, however I just cannot let my experience with this company go unnoted I chose to support and hire a local, reputable company and I’m honestly appalled by not only the service we received, but by the actions of the owner and regional director. We were quoted an hourly rate, but was never given an estimate or bill for the services after the tech left. I came home to a green, algae filled hot tub, dirt & debris still in the pool, not a single phone call from the maintenance tech, assistant or director communicating anything was wrong or that he would need additional time. It looks as if the technician got the big leaves out, stirred the dirt up, & took pics before it settled. By the time my husband and I called he had supposedly been gone for two hours & they had already seen the pictures from the tech, thought the pool was cleaned. I sent in my own photos by email and Ashley informed us he used his own hand tool, even though he was advised not to because it doesn’t clean as well. She also stated she was embarrassed and sorry he didn’t know how to operate the pump (even though our equipment is labeled and there’s a diagram on our fence) and didn’t have enough time to finish bc he was only allotted an hour (He also had my husbands phone number to call if he had any questions bc he did text when he was on the way) Shannon says he DID know how to operate the equipment but he wasn’t allotted enough time & was for certain a second cleaning would clear it up to our satisfaction. Really confused on if this was just a poor cleaning job or if he didn’t know how to operate our pool equipment. Either way, now I feel their being dishonest so im not comfortable with them touching anything else. Without informing us of our total or sending us a bill, they charged our card for $450, but did not send a receipt. We saw it on our bank statement. After requesting to speaking to the owner about my experience instead of leaving a review, his assistant Cindy informed me “Eric said doesn’t deal with these types of issues, and I needed to call Shannon” They may be fine to buy supplies from, but I advise anyone reading this to use anyone besides this company for pool maintenance and cleanings!!

What impressed me the most was their customer service and price. They were very helpful. They would come out to do repairs, but I haven't had anything needed.

Highly recommended.

Last fall we had Clearwater close up and cover our pool. During some high winds the cover blew off. Mid-December my husband went in to ask them to come and recover the pool. They said they couldn't make it before Christmas, but the would be there after. That was fine. Early - Mid February when they still had not come to replace the cover I called them to remind them. They had a record of my husband coming in, but no record of saying they would come out. I was told that there would be no point in replacing the cover now, that I should call them back late March - early April and they would come out and remove the plugs and get the pool running again. Over this past weekend I noticed that the pool was already beginning to turn green, so Monday morning I called them to come out and start up the pool and add chemicals to keep it from turning any greener. We ran into this same problem last year and ended up spending $500--600 to get the green out, because they did not come out and add salt when they said they would. This is another whole string of events that I won't get into and that my husband and I ahve to accept some responsibility for. They said that it might be over a week before they could get there. I was very unhappy with that answer and told her I wold call back. Later I found that I had a voicemail from Clearwater saying that they would come out that day and put the plugs in place. When I got home and checked the pool, that is exactly and ALL they had done, they had not filled it with water or started the pump. I did not check, but I feel sure they did not add any chemicals and the pool was filthy from being left uncovered for about 3 months. I was also told that the $180 I paid for them to cover the pool at the end of the year last fall only included labor and a cable we were missing. It did not include chemicals to prepare the pool for winter. I was told that we should have taken care of that before they came to close the pool. None of this makes any sense to me. This is only ONE bad experience we have had with this company. There are too many others to go into. Like when we called them to install the slide we had already bought and paid for and they did not come until the next summer. Or the electrical outlet they installed for the hot tub we bought for them that never worked correctly. Or the crappy job they did installing the lights for the pool that we purchased from them. The list goes on and on.