Steam-Pro

I think I found their ad in the Home magazine - got a great quote. When the guy came he was a GREAT salesman! He basically convinced me that if I only used the service I was quoted it would not be enough. It was for a rental home and I did not have the time to call around at that point so I went ahead with his new quote. He was done in record time! The new renters moved in a few weeks later and said the carpets smelled terrible and they borrowed a steam cleaner to re-clean the carpets. The water that the machine pulled up was black, filthy and filled with pet hair. I called the company back - they said since it was after 2 weeks I was out of luck. We argued, I asked him to please just come look at it. He said no. I told him I would give him bad reviews wherever possible - he told me I was threatening him and if I didn't stop he would threaten me! WHAT??! That's the short version. Even shorter version ...... JUST DON'T USE THEM!!!!! (I did a BBB check on them after the fact ...... terrible rating and horrible reviews ..... basically all the reviews are the same as my experience). I am reporting them to the BBB ...... any suggestions on where else I can warn people about this terrible company.

They had an advertisement in the mass mail that they do that they stick in your mailbox. The deal that they presented, they did a very thorough job, but they ended up charging about five times what they advertised. They could have not been misleading with their advertisement to make this experience better. They'll get your carpet cleaned but they charge a lot more than what they advertise.

-Tech showed up late which was frustrating since I came home a few hours early from work to meet the time window, by the time they showed up I would have been home anyway. -I purchased a living social deal for 5 rooms plus hallway for $79, when you book they tell you that the technician will advise on any other "services" that you may need (at an additional price) and that they are optional. The sales pitch was not necessarily unusual for this industry, except that they make it sound as though if you don't pay for the "sanitizer" that your carpets will then mildew, and that if you don't pay for the deep clean then your stained areas will likely not get clean, just "steamed". When a suggestion such as this is made, you really don't feel like refusing, because then you have that thought in your head that they really aren't going to put forth as much of an effort to get the carpets cleaned and (fairly) dried since you didn't upgrade. -Technician was not professional looking at all, sloppy clothes, unmarked van, the equipment was a commercial freestanding unit which he placed on my porch, used my bathtub to fill, and emptied the dirty water in my driveway. -Technician forgot a room of the house, and when I called just moments after leaving was asked why I didn't tell him before he left and told that he "was already on the highway" and couldn't turn around. This resulted in another block of scheduling my time to get the job completed. -Overall the carpets were fairly clean, but very, very wet upon completion. Don't expect your furniture to be put on foam blocks or moved at all... I also didn't feel that he put forth any extra effort or pretreatment on the stain areas. If this company wants to compete with the big guys (think yellow truck) they need to step it up, for the price I paid after all the so-called upgrades, I could have had much better service and work done from a competitor.

They arrived late but did a good job cleaning. Told me what they was doing and why so I knew what was happening all through the process.

Pretty much like the last review I read, should have read the review on Angie's List BEFORE I hired this company! I purchased a deal on Living Social for 5 room cleaned + hall for $89. I thought this was a good price so I purchased the deal. When I called to book the service I was informed there was a $10 trip charge to come to my house (which was NOT disclosed on the coupon) and in order to get the deal I had to pay the $10 to cover the price of gas, that should have been the warning sign. Both men showed up when they said (they actually called ahead of time - which was nice). One was indeed the lead guy and had somewhat of an abrasive attitude but not overly pushy. I showed them what I wanted cleaned and asked for a price to clean a couple of area rugs as well. When all was said and done, my $89 deal was going to cost me an additional $475!!! What???? They said they had to do a deep cleaning (my carpet was NOT that dirty) and sanitize the carpet,oh, and apply a deodorizer and of course they would have to hand clean the rugs. When I asked the difference between what I ordered and a deep cleaner...well long story short, a deep cleaner, they spray a chemical to bring out the dirt and steam it out, vs. just a steam clean (clean?). The carpet was EXTREMELY wet when they left. I have had my carpets cleaned before but it has NEVER been this wet. I decided to go with the deep cleaning but forgo everything else. I have a big black dog, and everyone knows with a black dog on very light carpet, the oil on the dog will turn the carpet dark so I wanted the deep clean to remove the oil, which grated it looks better now but did NOT remove all the dark color from the carpet. While I am still waiting for my carpet to dry, one thing is certain, I will NOT use this company again.

I called the company on Wed. after finding a coupon in a Value-Pak sent in the mail. After much discussion about what I needed, I was quoted a price of $149.00 approximately, to be adjusted a few dollars if my area rug needed to be taken in to be cleaned. On Thurs. 2 workers arrived at my home on time, one obviously the lead guy. He asked me to take him through my house and show him what needed to be done, 1 area rug, the family room, one bedroom & hall, 13 steps, same thing I had told the man the day before. They sat down and he started writing on his clipboard papers. I saw the figures $345.00 and told him I had been quoted a price already. He talked over me, said he had to finish his explanation of the different price, would I give him the courtesy of explaining what all needed to be done. He had already been rude to his co-worker when were talking about our dogs while he was writing, and shushed me when I tried to tell him no, again. I told his co-worker, who seemed like a nice guy, that I thought it was a bait and switch tactic and that he seemed too nice to work for a company who did business that way. The lead guy had called his owner and was on hold. When he started talking he said " we have big trouble at this job, the third one of my day, she's screaming about bait and switch." When I heard that I told him we were done, and he held up his hand to shush me again. I told him I wanted him to leave my house, he just looked at me and I told him again to leave. He finally picked up his clipboard and went to the door and left. I was pretty upset that he would try to bully me, that he was so rude, but I did call another company who came and did the work and did it well, for the price they had quoted me.