Waste Management Inc

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My 96 year old neighbor had some friends cut quite a lot of vines and bushes next to her driveway and then had no way to get them hauled away, except for a service that quoted what she considered to be an exorbitant fee. This morning the debris was gone. Angels doing yard work? Tammy called her to tell her that TN Trash had picked up everything in her driveway and would be happy to do so in the future. Just let them know. Amazing company!

Tammy was very professional and friendly on the phone. She was knowledgeable about the whole process and kept me informed when ever I needed help. Glen was friendly, extremely talented driver able to maneuver the 30 yard dumpster to right where we needed it. They provided pick up and return service and even a second box to replace the first as it was being dumped. I highly recommend this company. They deserve a thumbs up . A+ rating!

Good price for trash and recycling pick-up, no issues so far, would recommend this service.

I signed up with Tennessee Trash Service after going through four price increases from Waste Management with no notice. They pick up the trash each Friday daily. They have never missed a collection. Also, I have placed additional bins outside when I have done yard work that is in addition to the bins they provided. I've never heard a complaint and they put the bins back in place. I also like the convenience of paying online and there is no additional charge for that. All in all, I'm very pleased with their level of service.

Always prompt. They never leave any debris around the cans. The only negative is I think the cost of recycling is high ($25) since they pick it up only every other week. I paid $15 a month in another city.

Very well

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They were the cheaper than the other ones. They come out once a week.

They have followed through on all our requests, and they do an outstanding job of collecting our trash. Office personnel are professional, helpful, and responsive, and they are a local business.

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Every Wednesday evening I have the same routine- go to the rear of my condo and wheel around the brown canister and place it in the correct direction at the end of the sidewalk adjacent to my front door. Every Thursday morning the big white truck comes around, the guy wheels the canister to the rear of the dump truck, and has the truck empty my canister. The truck lowers it and the guy wheels it back to its original location and they move on to my neighbors. This exceptionally simple process has happened every single week since April without failure until this week 8/21/2014. I was working in my front office with clear view of the neighborhood, including the trash cans lined up near my neighbors. I heard the familiar loud noises in my quiet neighborhood and happened to look out just in time to see the truck back in to pick up various trash cans from my neighbors. Then I watched them drive off. I called Tennessee Trash Service and spoke with an exceptionally nice lady that said I wasn't the first call from my neighborhood and she would radio the truck and have them come back. While working in my home office I heard the truck come back for a second trip and back into the circular drive that sits in front of my condo. I saw a guy come from the truck, open my neighbor's canister to find it empty (as I watched them empty it the first time) and then walked back to the truck and drove away. Irritated at this point I then called back and told the very nice female that answered the phone what I had seen. She then proceeded to ask me if I was absolutely sure it was actually full. I told her I was positive and she placed me on hold. I walked outside and opened to canister to make sure I hadn't somehow missed something and I saw a full can. When she came back she asked the same question again and I told her I had the lid open looking at it. I was then asked if I was sure someone hadn't put their trash in my can. With it being in clear view of where I was working, I was positive. She said they would send them back out yet again. At this point I had to drive to work for a meeting. While in the meeting I received a call/voicemail stating that the driver had been out a third time and my trash can was empty!! Irritated, I called and told her that if he had seen it empty then it wasn't my trash can he was looking at. That is when the alleged owner came on the line and asked me where I was placing the canister. I told her that it was in the exact same spot it had been in for months and it had been collected every single time. She then told me if it had been in the proper location then the driver would have picked it up. I told her it was in the same place in front of my condo as every other can that had been collected, including my next door neighbor. She continued to tell me that the driver had been on the route for 20 years and if my trash had been collected previously then he must have been driving where he shouldn't have been driving. Instead of finding a solution and expressing empathy for my frustration she was busy telling me how it must have been either my fault or the driver's since he must have been driving where he should have been for months. I was so frustrated by the end of the call that I ended the call properly (I didn't hang up on her) and just decided that I wouldn't get anywhere. If I had been properly explained as to why the truck didn't come to me but did my neighbors then I would totally get it, but there was absolutely no attempt at working toward an understanding or solution. This goes beyond just and quot;wheeling your trash ten-to-fifteen feet to the left,and quot; because as a customer I want to know why I've been picked up for months and without warning the driver just wouldn't pick up as usual until I ask them to come back for a fourth trip. I don't feel the customer service was present at this level nor did I ask to escalate it to the alleged owner. I find there was no solution being offered by the company except to roll my canister 10-15 feet to my neighbor's condo and hope we all get our service collected. This is very unacceptable in my book as Customer Service 101 will tell you that you never push the problem onto the customer to figure out! You always come up with a solution!!! I will be searching for another service and will go with another company before renewing. This just isn't what I've come to expect from Tennessee Trash Service and I'm highly disappointed in the lack of customer focus.

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Pick up trash weekly and recycle every other week. Punctual, neat. |We moved from Missouri this year where rates were 40% lower for same service.

We had not realized that the recycling was picked up at a different time of day than the trash. When I called to say that the recycling hadn't been picked up they told me that it hadn't been out when they came by at 7:00 a.m. (the regular trash pick up is around noon), so they offered to have their other truck come to our house and pick up the recycling, which they did. Now that's service!!

See above

I recently changed Garbage Collection services. My other service kept going up. Tennessee Trash gave me a set fee, much lower than my previous one and guaranteed it for 3 years. Their service is professional and courteous and I certainly enjoy the savings.

They are pretty responsive and when I called them they were here the next day with my can. They come every Friday morning and are always here at the same time. They are nice and professional.