Lochinvar Corp

Problem date-10-14-2005 through 2-12-2010 Model # KBN 2000, 2 stage natural gas boiler Installed by Andrew's Heating and Cooling Price- $7697.00 After the installation of the Knight Boiler we were disappointed to say the least. We contacted Andrew's numerous times, so many in fact they have ignored our calls completely. I contacted Lochinvar Company and was referred to Tony McWillians, Lochinvar's representative.. He came out to inspect the unit and could not determine what the problem was either. He eventually also decided to ignore our emails and calls asking for help in resolving this problem. The system constantly would shut off and not work. It was also a constant battle with the temperature. It would never heat the house to the temp we had the thermostat on. When we asked why our house was still cold they said it was probably a glitch with the thermostat. They installed it when they installed the new boiler. I purchased separate temperature readers and set them above the thermostats. The thermostat was exactly the same reading as the temperature reader. Over the past 5 years this unit never worked consistently and when it did work it did not heat our home. I have a plethora of emails and call notes that have been saved over the past 5 years from Andrews, Tony Mc Williams and Lochinvar. I feel we have been award winningly patient with this. This January the boiler was making a funny noise and again it was not heating the house. We felt that we had exhausted the knowledge of Andrew's, Tony Mc Williams and Lochinvar so we called an Indianapolis company that specializes in boiler systems, Baker Mechanical Services. The technician immediately noticed that our PRV was bad. Another PRV needed to be ordered but he fixed the problem temporarily so we would have heat until the new one could be put in. After the temporary fix we noticed that we still were not heating properly. When the tech returned he checked out the reason for our lack of heat and noticed immediately that Andrews did not set the temp up on the boiler itself. It has been working at 60 degrees below where it should have been for 5 years. This caused the unit to never shut off except to shut down. We thought we had it fixed. No, the furnace continues to shut down, this problem has never been resolved. Lochinvar continues to igone the fact that the warranty has nver been fulfilled since the boiler has never had a full winter season where it has performed without shutting down. I can't get Lochinvar to understand this.

It has been an expensive disaster. We have now spent over $1500 in repairs and have still not fixed the problem. As stated earlier after being told by the installers to contact Lochinvar directly we were then totally ignored by them. We contacted Lochinvar and they sent someone out to try to fix the problem and he couldn't fix it so he is now ignoring all correspondence. We then contacted Lochinvar again and now they say they have given us new parts for the boiler and they are done. The new parts were obviously not the problem and I told them that. Now they continue to ignore all calls or emails. We can not afford to keep this new boiler in repair bills and we can not afford to purchase another boiler. We are at our wits end. We feel used and abused by this company.