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The Grout Guy

Ceramic Tile, Floor Cleaning and Waxing, Flooring Sales and Installation

About us

All of our work is done by myself and/or my wife. We are a family owned and operated business, serving Knox and surrounding counties since 2008.

Business highlights

17 years of trusted experience

Services we offer

Grout - Seal, Repair & Caulk

Services we don't offer

Tile installation, Tile & Tub Refinishing, Window Caulking, Swimming Pool & Outside Grout

Amenities

Free Estimates
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.960 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
8%
3
2%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 1-25 of 60 reviews

Kathryn G.
08/2020
5.0
ceramic tile
  + -1 more
Scott is always professional and on time. His work is excellent. He has done several jobs for me and no job is too small.
Description of Work: Replace dry rot, tile and grout sealing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$495

Wendy B.
02/2018
5.0
ceramic tile
  + -1 more
I would hire Scott in a New York minute. Totally honest. Though my shower floor was beyond help and not worth the effort to save, I am absolutely grateful for his honest thoughts on the project.
Description of Work: Shower regrout/repair.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Darlene P.
09/2017
5.0
ceramic tile
  + -1 more
Very responsive to calls, showed up on time, did an excellent job.
Description of Work: Reset some lose tiles, repaired cracked grout, stained grout, removed old tile and retiled a bathroom, cleaned and sealed shower.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,700

Roy S.
09/2016
5.0
ceramic tile
  + -1 more
great! Scott was on time for the scheduled estimate and for doing the work...Scott is efficient and professional...absolutely no mess was left behind...professional job was completed to my satisfaction...just a really nice man! call Scott if you need any grout/caulk services done
Description of Work: *needed caulk along bottom of tub between tub and floor X 2 *needed 3 sided shower floor and wall tile re-grouted and sealed with a color that was chosen by me...he can create more colors than you can imagine

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$370

Robert S.
08/2016
5.0
ceramic tile
  + -1 more
The Grout Guy did a fantastic job in prepping, cleaning, and sealing the tiled floor. He completed it in the exact time frame that was quoted. There were no surprise charges. I would definitely hire him again.
Description of Work: I purchased a home that had tile floor throughout and needed some love. The previous owners tried to re-grout some of the areas themselves, resulting in dried grout on some of the tiles.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,600

John A.
07/2016
5.0
ceramic tile
  + -1 more
They did a great job and left everything clean. Arrived on-time and finished in a reasonable time. Very nice guys, Scott and brother Joe. Price was not cheap, but reasonable.
Description of Work: Repair and re-grout two bathtubs

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Robert and Beate H.
04/2016
4.0
ceramic tile
  + -1 more
Because of his advise, we contacted a tiling company. Their professional told us that there is no need to redo the floor, all it needs is silicon along the bottom and it's as good as new. We got that done by this provider. well, we contacted "the grout guy" in the first place as we thought that was what would be needed. Too bad, we could have had the repair done a few week earlier.
Description of Work: We asked for our shower to be repaired, as the bottom grout was missing. Scott came and inspected the shower. He informed us, that he cannot do the work, as the floor tiles has to be fully removed and new tiles have been put in place.

Rating CategoryRating out of 5
professionalism
3.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Grout Guy
I would have been happy to caulk the edge of your shower {where the tile wall meets the floor} But you told me that you wanted all of the grout in between the tile on the shower floor redone .THIS is what I can't do because the tile are too small {as I explained } Since you were not honest in your review , I am glad I didn't work for you .

conradine R.
02/2016
5.0
ceramic tile
  + -1 more
He arrived and gave me an estimate of $375.00. When he was pulling up tiles, he did not have to pull up as many as expected.The actual work was $235.00. He was very prompt and left the area very clean.
Description of Work: He fixed my cracked grout and popped tiles in my bathroom and hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$235

Response from The Grout Guy
Thank you for choosing the Grout Guy . It was my pleasure , working for you

David M.
12/2015
5.0
ceramic tile, floor cleaning
  + 0 more
Fantastic. Fair, honest, hardworking did what they said they would. What more could you ask for.
Description of Work: Cleaned sealed tile. Replaced a broken floor tile.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Response from The Grout Guy
Thanks for choosing The Grout Guy . Is was our pleasure to work for you guys.

Lenny G.
12/2015
5.0
ceramic tile
  + -1 more
It went as planned. The husband and wife team were very professional, mindful of our property and took pride in providing excellent workmanship in the service they provided.
Description of Work: Replace broken tiles and color and cleaned, color sealed kitchen, hallway, 2 bathrooms, laundry room and fireplace area.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Response from The Grout Guy
Thank you for your kind review. Call us in the future if you need The Grout specialist .

Judith I.
05/2015
5.0
ceramic tile
  + -1 more
Everything went well, but job would have been too expensive. I think I could get a "handyman" to do it for less.
Description of Work: I called and he came out very quickly. He was professional and pleasant, but far too expensive for my little job. In fact, he advised me not to have the grout I was concerned about repaired -- to just leave it.

Rating CategoryRating out of 5
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Response from The Grout Guy
Thank you for hiring someone cheaper to do your work . You get what you pay for .Next time you need grout work call " a Handy man".

Dennis L.
05/2015
5.0
ceramic tile
  + -1 more
great job would use him and recommend him again
Description of Work: redesidgned my bathroom

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$3,600

Response from The Grout Guy
Thank you for choosing The Grout Guy.

Sharon R.
01/2015
5.0
ceramic tile
  + -1 more
He came out promptly, was on time for the appointment, and quickly determined that he could not do the work. There was no charge for the visit and I really appreciated his honesty about the cause of the problems. I would highly recommend him even though he could not help me out.
Description of Work: Looked at crumbling grout and determined problem was loose tile that would need to be re-installed. The Grout Guy does not do installations.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Grout Guy
Sorry I could not help you all. Good luck .

Kathy R.
12/2014
5.0
ceramic tile
  + -1 more
He went beyond the call of duty to accommodate our tight time frame! And the finished walls look like new!
Description of Work: He repaired & refinished three walls of 1960s tile in one of our bathrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Grout Guy
Thanks [member name removed], call on The Grout Guy , when you need me .

Sharon M.
10/2014
5.0
ceramic tile
  + -1 more
Terrific job. Scott squeezed me into the schedule since we were in a hurry. He arrived when he said he would, did exactly what he promised. The grout looks amazing. Wish I had done it ages ago!
Description of Work: repaired holes in our grout, replaced broken tiles, recolored all the grout to match

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Response from The Grout Guy
Thanks for choosing The Grout Guy

Marcia K.
09/2014
5.0
ceramic tile
  + -1 more
Call back was quick for both the estimate and the repair job. Very satisfied with work performed and would use again. Cleaned up after job and was careful coming and going up and down the stairs to the bathroom(s). Used "green" cleaning solution with no fumes.
Description of Work: Removed old chalk around edge of tile shower that had developed bacteria/mold at base of walls; rechalked with color similar to tile grout. Cleaned all grout between tiles in shower and on two bathroom floors and then resealed all grout.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$485

Response from The Grout Guy
Thank you for choosing The Grout Guy

Kevin A.
09/2014
4.0
ceramic tile
  + -1 more
Scott showed up according to schedule and worked intensively for about 3-4 hours on re-grouting and caulking 4" tiles in a bathroom. The overall surface area was about 54W"X 36H" on one wall and on two side walls 36H"X36W" (assuming the tub surround). This work re freshened the bathroom and completed our bathroom renovation. Probably this was a task that I could have done myself but not with the quality and speed in which Scott performed it. I thought the price was a little high taking into account the time it took for him to complete it, but then again maybe this was a product of his efficiency.
Description of Work: Refurnbished grout and caulk work from 4" tile and bathtub.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Response from The Grout Guy
Sorry you were less than pleased with the price . It was slightly higher than normal because the job was on top of Ski Mountain in Galinburg. The address was 1487 S Baden Dr, Gatlinburg (Not Pigeon Forge) and the date was Friday May 2, 2014 (Not the 12) and the price you paid was $425.00 (Not $600) I don't mind you rating me less than "A" but I wish you would at least tell the truth.

Greg F.
08/2014
5.0
ceramic tile
  + -1 more
Excellent job, came on schedule and completed on-time.
Description of Work: Re-grouted kitchen floor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$565

Response from The Grout Guy
Thank you for choosing us.

Robert G.
06/2014
5.0
ceramic tile
  + -1 more
Arrive on time. Removed old grout. Regrouted shower and cleaned floor. Looks better than it did when it was new.
Description of Work: Regrouted shower

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$465

Response from The Grout Guy
Thanks for choosing The Grout Guy

barry M.
06/2014
5.0
ceramic tile
  + -1 more
I want anyone who is interested in knowing about this provider that he is honest and professional. He's the real deal.
Description of Work: This fine man came to my Farragut condo promptly. He arrived exactly on time. After examining my bathroom shower, he determined that his services were not what I needed to fix it. Instead of charging me for his time, he recommended someone else who could do the more extensive work that needed to be done. Coincidentally, later on, after we talked for a few minutes, we found out that he had worked for my future husband's grandfather in Sevier County years ago. (It's a small world.) I meant to put a review on this site earlier, but I wasn't sure how to do it. I want anyone who is interested to know that this provider is honest and professional. He's the real deal.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Grout Guy
Thanks for the great review. Riding horses is more fun , but doing this pays the bills.

James H.
05/2014
5.0
ceramic tile
  + -1 more
He was fine. Had no issues. I mean, again, he just does good work. There was nothing, he did a good job across the board.
Description of Work: Grout repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Grout Guy
Thanks for the great review, and Thank you for choosing The Grout Guy

Chris W.
05/2014
5.0
ceramic tile
  + -1 more
This was the second time I've used Scott and I was just as pleased with the outcome as I was the first time. Scott goes to great detail to get the surfaces clean and dry while never making a mess in your home. He's prompt, courteous and works hard. The quality of his work is outstanding and I would highly recommend him to anybody.
Description of Work: I had Scott re-caulk a walk-in shower as part of a periodic maintenance program. He also cleaned and caulked an under mount kitchen sink and a drop in sink in a bathroom vanity.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Response from The Grout Guy
Thanks so much for the great review , It was my pleasure working for you . Thats the kind of work you should receive from anyone.

Anthony D.
05/2014
5.0
ceramic tile
  + -1 more
He is very good. He is very professional, polite, clean, and provides good service. We would hire him again. We got him from Angie’s list.
Description of Work: The Grout Guy cleaned and sealed the grout in two large showers. It was floor to ceiling. It was quite a bit of work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Response from The Grout Guy
Thank you for choosing The Grout Guy

Bryant C.
03/2014
5.0
ceramic tile
  + -1 more
He is great, he did a wonderful job for us. He is really good though. We recommended him to others too. My wife is a realtor, and she felt that it was a fair price.
Description of Work: I used The Grout Guy.He did all the tile in our house, he cleans and paints the grout between the tiles, so it never looks dirty.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from The Grout Guy
Thanks for the great review , I hear your wife's ad on the radio all the time . Tell her The Grout Guy say's "Hello"

Christy L.
01/2014
5.0
ceramic tile
  + -1 more
Scott was great! We live in an older house with plaster gluing our tile together in the bathroom. He was there from 9am -7pm finishing the job. He never even took a break for lunch. The job was much more complicated that originally thought but he keep to his original estimate. He was so neat and tidy - a true professional! Our bathroom looks 100% better!
Description of Work: He re-tiled, grouted and put in new waterproof backer board in our shower.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

Response from The Grout Guy
Thanks , it was my pleasure making your tub/shower look brand new again. (That's what I do) "Ugly Grout, Lookout !"
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Contact information

PO Box 42, Kodak, TN 37764

www.groutguytn.net

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Ceramic Tile,
Floor Cleaning and Waxing,
Flooring Sales and Installation

FAQ

The Grout Guy is currently rated 4.9 overall out of 5.
The Grout Guy accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, The Grout Guy offers free project estimates.
Yes, The Grout Guy offers eco-friendly accreditations.
No, The Grout Guy does not offer a senior discount.
No, The Grout Guy does not offer emergency services.
No, The Grout Guy does not offer warranties.
The Grout Guy offers the following services: Grout - Seal, Repair & Caulk
Tile installation, Tile & Tub Refinishing, Window Caulking, Swimming Pool & Outside Grout

Contact information

PO Box 42, Kodak, TN 37764

www.groutguytn.net