WINDOW WORLD

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We got three bids, and Window World's was the lowest.

Everything went swimmingly--bid, salesman, window order, etc.--until I scheduled our install for Saturday, April 16th. The estimated arrival time was between 10am and 1pm. I had to work that day, but my husband was at home. 1pm came and went, but no one showed up to install the windows. I called Window World to find out we had never been put on the schedule. Neat. The girl on the phone (Tracy) apologized and told me the only available Saturday was April 30th. I had to take it even though we had taken down our blinds and curtains and had the house wide open. You know, because we expected someone to show up on Saturday. Tracy did call me back about 15 minutes after rescheduling and told me someone had just canceled for the next Monday, April 18th. Fortunately, I did have that Monday off, but, unfortunately, I had several doctor's appointments (scheduled well in advance) to go to as well. I told Tracy Monday wasn't a "fix" for their mistake and I had several appointments that day; getting back to the house to let the guys in would be problem. She assured me the installers would call when they were 20-30 minutes away from my house. Okay. I guess, because of their error, I had to make due with that. 

On the day of the install, I had to rush around between appointments (cutting some short) to make sure I could get to the house. Imagine my annoyance when I get a call while sitting in the doctor's office telling me the installers were at my house! More error in communication? Really? So I had to apologize profusely to my doctor, leave, and rush back home. What a great day off, right? 

I let the men into my home and left for lunch because I didn't want to be in their face while they were working. I came back, and the windows looked great; the two men were doing a great job. I did some random stuff around the house and, around 345, I was presented with the sign-off sheet. The gentleman who was part of the team never offered to take me on a tour of the work he had just completed. I had to ask myself. No good. I went around to each window (they looked fine), but not once did the man point out what he had done. I guess I was supposed to just figure out everything was done to par. After going back to the sign-out sheet, I noticed there were more questions about me, the customer, checking their work. Again, the man never asked me those questions. I had to go through them myself. I don't need my hand to be held, but, as a professional with a checklist for satisfaction, wouldn't it make sense to go over that? Unless, of course, your boss doesn't really look at it, or you just check off the boxes on your own. These errors in checking for my satisfaction made this experience go from good to bad.

Finally, the team was heading out to their truck, and I was at my front door locking the screen. The other gentleman said, "I have a spot to touch up." to the man leaving my home (the "boss" I guess). I guess the "boss" didn't think I heard him say that because they got in their truck and left. I didn't acknowledge I had heard the man say he wanted to do a final touch-up because I wanted to see what the other man would do. Would he, as a professional, say, "Totally. Go for it. I'll wait right here."? Or would he count on me not hearing what his coworker said, get in the truck and leave? Naturally, they left without touching anything up. 

Our salesman was fine, the people I talked to on the phone in the offices were nice (even though one of them screwed up our initial install date), and the men in my home seemed nice enough; however, the hiccups in service were inexcusable. I will never use Window World again. We were looking into getting a door through them, but I wouldn't let them in my home again. From the errors in communication, to the complete disregard for my satisfaction with the work, to the "final touch-up" problem, I don't want to do business with them. My windows look good, but I'd rather pay more money to get better service. I will remember this in the future when more work needs to be done to my home. 

We had Window World install a new patio door and screen and one new window.  The window is fine.  The patio door is fine,.

Everyone who came to the house for the install, and two service calls have been very polite.

The sliding screen door, not so much.  It came off the tracks and we were told someone kicked it.  Since it wasn't my husband or myself, we think the landscapers might have done it.  However, there is an area where we can still see light at the bottom of the door.  There is a small piece of the track missing.  It is a brand new door and screen.  It was the second time we had to call about the screen door.  They had to come out because items were not installed.  The second time we called the tone used by the service manager was almost accusatory. "Weren't we just out there?" 

We really feel that the entire track and screen door should be replaced at no charge.  We did not break the track.  The screen door doesn't operator any better than the one we replaced.  

We also had a new sales rep at the time we made the purchase.  When he said they would replace the trim around the inside of the patio door, he failed to mention it would be unfinished.  If the trim at least matched, we would have tried to stain it.  Due to the different colors and textures in the wood, we will be painting it.  No way to stain it.

Very disappointed. 

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salesman was good, explained options, etc. However when the work crew arrived, they were not prepared with the instructions and materials to do the job as agreed upon. They had to come back the next day, and brought the right materials, and finished the job. When my husband went to install the trim inside, he found that their weather seal was just a thin, easily distorted piece of foam, and apparently the windows were not caulked between the building and the windows, as the air blew right through into the house. We understood the windows were supposed to be sealed and air and weather tight for the energy star program.  We contacted them several times and mostly got a runaround that they knew how to install windows.  Finally got to talk to the owner who said he would come by and check them. My husband agreed to a time. We got a call the night before the appointment that he wanted to come over that evening, but unfortunately we were not home and got the message on the machine too late to call back.
We waited the next morning, and no one showed up, called, or anything. We had stepped outside for a couple of minutes, but there were no messages on our machine either way, as far as he was coming or did we need to reschedule.  We really aren't very happy with the way things were handled

with no reply on siding esitmate didn't sue them

I think they did a very good job.

They did everything just fine.

I would recommend Window World to others. I am very happy with this company because they were very quick with getting the work done. It was a little pricey, but there was no hassle. I feel it was worth it.