Window Works, Inc.

I have purchased several dozen Alside windows from Window Works over the past 6 years (I flip property on occasion).  I'm impressed with the value of the window and have never been dissatisfied with the quality.  While other companies market these windows, I've always dealt with Window Works because of the owner/saleman, Tom Moon.  I'm convinced that he has the most experience (decades)in the area regarding any window question you may have.  He has a non-pressure approach in his sales and estimations and speaks the truth....he's a benchmark for customer service and is solid beyond the call of duty.  He's earned my loyalty.
This experience was no different from any of the others....my windows arrived 2 weeks earlier than I expected, the install team was
prompt, courteous, professional and skilled.  I'm very pleased with my new windows....particularly with the $500 rebate from TVA!

Good

I have had mixed results with window works.  The favorable experience was a couple of years ago, when they replaced several casement windows and a  sliding glass door, for which I would rate them solid "A".   However, after the hailstorm in April 2011, when I contacted them to perform repairs on the metal sheathing, and to get an estimate on replacing additional windows, they were unresponsive. The office gal would take a message, but no one ever called me back.  I later  learned from my neighbor that they were extremely backlogged, which I can understand, but it  would have saved me  time and frustration had they informed me of that.  Would I use them again? Perhaps, if their backlog has cleared, but I would advise people to find someone else if more than one of your phone calls goes without response.

Installers arrived a little early (before 9 am) and were complete by 2 pm.  Windows look great and seem to be of a very high quality.  Cleanup wasn't great, but nothing to complain about.  Price was very reasonable.

A difficult job because of the structure of the house but looks like a new house!

They did a fantastic job. They were timely. They were here when they said they were going to be here. If I had a problem they were right here and a matter of fact the owner was standing right out. Instead of somebody taking care of it he came right out himself. I didn’t have a hard time reaching them after they did their work. I could easily get hold of them on the phone. They were the best price. I would recommend them. I would use them again in the future.

NA

They were nice people to deal with. The installation process took 3 days overall and was spread out a few months due to my working schedule due. They were very nice about the whole thing. If I need windows again I would use them for sure

Estimate given for replacing 4 windows. Two standard type, two speciality windows. First two come in on time, 3rd window was "at the warehouse but we were confused about bringing it", 4th window not ordered at all. The first installers showed up without the window casing to replace a rotten section; not sure that I got the repair. Office wouldn't install the third window until the 4th window (that I apparently "never ordered") was received. On top of the mis-communications and errors on their part, their employee Kaye said to me, when the fourth window finally came in almost a month later, "That I was only having two windows installed, it is not worth  my guys coming out if they don't have a full day's work; you understand that?" I had waited this long, what was a few more days waiting on their installers to make time, right? No, I don't understand the total lack of customer service and the idea that my few windows aren't worth sending out installers, really? The remainder of my window order will be going elsewhere, thanks Kaye.   Then, I was receiving calls up until the installation hour from the office looking for my slider window - seems they couldn't find window 3, again. The second installers where professional and punctual.  I did receive $50 off the fourth window because it took so long.  

Very good  installation with no problems.

They were great.  When they told us that they would do something and they did it.  They did a professional job and we would give them an excellent rating.  I think we used a credit card to pay them and we spent around $5000.  They did a really good job and they did not charge us an arm and a leg.  They did exactly what they said they would do, so we would highly recommend them to anybody.  They knew what they were doing and they did it.

They did a good job. We had twenty three windows. One of the windows had some smears in it and they replaced it. Our daughter had it done also by them. The price was fair. We would use them again in the future if necessary.

I got a quote mid December through several companies for new windows. I was going through the TVA energy audit list, so a contractor had to be on their list in order for me to use them. Window Works was $600-$700 cheaper than any other quote and I got my double window replaced with a single one that is much nicer. I priced the other quotes without replacing my kitchen double window. Because of the energy tax credit through the IRS window production was back up and my windows didn't come in until 1/25. They called me that day and scheduled installation for the next day. They came in by 8:45am and were done before 1pm. The only down side was that they did seem to be in a rush to beat the rain, didn't put everything back they moved, and didn't discuss with me the options I had to fix the windowsill that was going to be left with a hole in it from the kitchen double window. I would have appreciated them saying something about that and advising me on that. All and all for the price I'm happy.

After consulting with two other companies we decided to use Mr. Moon at Window Works. He was so helpful and professional. He had wonderful suggestions for our sun room (which does not have ordinary windows), as well as our small basement windows. He was very thorough in explaining the federal tax credit available as well as informing us about a special TVA audit which helped us, financially, as well. A very positive, professional experience. We love our windows. We recommend that you use Mr. Moon and Window Works, if you need replacement windows for your home.

It was great. They were great; from the beginning to the end. If needed, I would use them again.

The initial visit was right on time and pleasant. Mr. Moon was very knowledgeable and inspected the house, did measurements, and was very thorough in all that he did. Estimate was given at the end of the first visit and a follow-up call was made to confirm the installation date. Installers arrived at the scheduled date and time and spent the entir day installing the new windows. All but two were installed due to sizing errors from the manufacturer. This was explained to us and replacements were ordered and time set for later installation. When the new windows came the company notified us and a date and time were set for the installation. When they came to install the new windows, some of the caulking and sealing for the previous window installations needed to be redone and this was handled in a courteous and professional manner. I was very pleased with the service and quality of work and would highly recommend this company to anyone who needs windows.

All communications with Window Works resulted in excellent responses. Everything they told me was factual. I knew when to expect installation and what time the technicians would arrive. Their work was well organized and I give them especially high marks for their cleanliness. When they completed their work and departed, there was no clean up for me to do. Their work is guaranteed and I will have more windows for Window Works to change out in the future.

I am so very impressed with this company! My husband and I have a project done to our home every summer and we've had some frustrating experiences over the years! We visited 4 window companies while trying to decide on which product to buy. I saw an ad in the paper and called Window Works. Mr. Tom Moon, the owner, answered some questions for me and then came out the next morning to measure and give me an estimate. He was ever so polite, very punctual and knowledgeable about his product. At no time was he pushy. When I decided to buy from Window Works, Mr. Moon told me that the windows would take 2 weeks to be made and shipped to Knoxville, and he actually wrote on my calendar the following week as the date for installation. Sure enough, 2 very nice men spent a day and a half putting in the windows and the timing was just as Mr. Moon promised! The installers were polite, punctual and very hard working. They didn't even take a lunch break and cleaned up after themselves nicely. The windows are beautiful, and my house looks so much better both inside and out. Now I'm ready to notice some energy savings by receiving lower utility bills! I highly recommend Window Works!