Testerman Restoration, LLC

They were slow and did not show up when they said they would. They did not complete the job but wanted extra money.

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It took about 2 weeks for insurance company & Testerman to work together to determine what needed to be done & how much it would cost. Testerman Restoration brought in a dumpster and a POD for holding furniture. Each part of the job was done well & correctly. We added extra work to be done during the restoration. The workers were always here when we were told they would be. They were friendly & professional. It took about 2 months for the house to be completed. The house looks great now and is structurally sound again. We would recommend them to anyone who needs work done on their home.

unknown

They came in, gave us an estimate and a timeline when the work would be done. Very professional and courteous. They were always prompt and if the weather held them off, we were always called and rescheduled. They also warranty their work. They also did a few extra things we needed done while they were there. The manager and all the workers were great and very helpful. When the work was complete the agent came out checked to see that everything was alright, and that we were satisfied. We would recommend them to all our family and friends. They were outstanding.

We contracted with Testerman Restoration to repair our home after we had a water leak. Repairs included replacing the downstairs laminate flooring, repairing some wet drywall, some painting and replacing some wet insulation in our crawlspace. While the painting and drywall repairs went well, we did have some issues with the laminate and insulation work. Some of the laminate flooring that was delivered to our home was damaged and was used during the repair job. Afterward, we found several places where the laminate was chipped in the corners and sides of the boards. We had them come back and replace/repair most of the damaged boards. The laminate was also installed incorrectly next to the door leading to the garage (no gap was left between the laminate and wall to allow for expansion); this also had to be redone. In addition, the new insulation under the house was improperly installed (part of it was installed upside down with the paper backing facing out; also, a large gap of about 3 feet was left without any insulation at all). It took a total of 3 visits before this was fixed. In the end, everything was finally made right, and the people at Testerman were all very nice and worked with us to get everything fixed (I would especially like to thank Jason, our estimator, who did a great job of writing up everything that needed to be done). Overall, though, I can only give Testerman Restoration a C rating due to the issues we encountered. To be fair, most of the problems we had were with the flooring subcontractor on the job, and not with Testerman themselves.

It went ok because of engineer with insurance and engineer with Testerman meeting and deciding what needed to be done and bad weather playing a part in delays and me changing my mind on a lot of things having a full bathroom installed and having my laundry room re done and having some plumbing re done and a few other things I felt necessary sense their was a lot I could change at this point and time. I really loved some of the workers Gary.Steve. Bobby, the painter and the plumber and the man that laid the bathroom floor, and there were more worker I did not learn all their names. So all in all I have had a great experience with Testerman and their Secretary is awesome also. They will also be coming back in spring and doing some paint work in my kitchen and ceilings. Brian Honaker was very nice also .

They were very considerate of our schedule and worked hard to make sure we were thoroughly pleased.

Water line broke in the ceiling flooding a bathroom, bedroom and closet. I called Testerman Restoration for emergency services in the middle of the night. They responded immediately. The restoration began one week later and finished one week after that. All looks great.

Bathtub over flooded causing damage to ceilings and floors and AC unit. they settled the claim with insurance company and completed repairs in time for daughters wedding.

This work took approximately 2 weeks - delay that occurred was because of the weather. 9/26/12 to 10/8/12. The house was a mess during this time period but that's what happens with major repair work going on. Ben Testerman and the sub boss of each work crew were excellent supervisors - any concern was immediately seen to and checked on; all our questions were answered promptly. Everything now works and is better than we had before. The price was very competitve and quite reasonable considering all that was done. The responsiveness and the punctuality of this company was equally outstanding.

They don't return phone calls.

Ben and his estimator came to my house within a few hours of my call. They made a comprehensive list, set up their subs and got the repairs started as soon as the floors were dry. The work was performed as expected, on time and within estimates. The subcontractors were respectful of our property, very careful, very thorough. All minor issues were addressed promptly and satisfactorily. The most impressive part of the entire process (over a week or so) was that Ben contacted me at least daily to communicate expectations & schedules, and he personally dropped by frequently to inspect the work and assure all was done to his specs. Ben's construction management and communications skills are exceptional, and his subcontractors are very good at their work. Would definitely use him again!