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Stanley Steemer

Carpet Cleaning, Upholstery Cleaning, Floor Cleaning and Waxing,

About us

Stanley Steemer has been providing cleaning and restoration services for both residential and business customers for more than 60 years. They offer multiple services, including carpet cleaning, tile and grout cleaning, hardwood floor cleaning, upholstery cleaning, air duct cleaning and water damage restoration services. For more information, visit www.stanleysteemer.com.

Business highlights

36 years of trusted experience
Emergency Services Offered

Services we offer

Carpet cleaning, tile & grout cleaning, furniture & leather cleaning, area rugs, autos, boats & RVs, water damage restoration, air duct cleaning, hardwood floor refinishing, flooring sales & installation.

Amenities

Free Estimates
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.6124 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
76%
4
17%
3
2%
2
2%
1
4%


Rating CategoryRating out of 5
quality
4.6
value
4.4
professionalism
4.7
responsiveness
4.8
punctuality
4.7
Showing 26-50 of 124 reviews

Keeley B.
05/2012
5.0
carpet cleaners
  + -1 more
They arrived promptly, dressed professional, asked detailed questions. They took excellent care of my home, and furniture during the process. Everything was put exactly the way it was before they moved it. They were considerate of my time. I can't say enough good about them! They did a fantastic job!!
Description of Work: Cleaned and protected complete upstairs carpet 3 brms, bonus, hallway, stairs, 6 dining chairs, 5x7 rug.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$525

Yvon M.
05/2012
5.0
carpet cleaners
  + -1 more
They do excellent work. They are always on time and prompt. They go above and beyond the call of duty. They were even able to get blue ink out of my white carpets.
Description of Work: They came out to clean my carpets and remove a stain.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Gary F.
04/2012
5.0
carpet cleaners
  + -1 more
I have a regular service plan with them. I would rate them highly. I would use them in the future.
Description of Work: I used Stanley Steemer for carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Toni H.
04/2012
3.0
carpet cleaners
  + -1 more
In the past they have really done a good job than the last time I used them. I am actually looking for another carpet cleaner now because the last time they came out they did not do a really good job with the carpet because they were really quick and did not seem to do a good job. The whole house cost like $400.00 to get cleaned. If I had to spend lot of money, I was looking for work to be done. They showed up when they said they would show up. They were reliable but the quality was not what it really was.
Description of Work: I used Stanley Steemer to do carpet cleaning for three rooms.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$200

George A.
02/2012
5.0
carpet cleaners
  + -1 more
They do a great job. I will absolutely use them in the future.
Description of Work: We signed up for their recurring plan. They come out and clean 2or3 rooms and a hallway multiple times.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Jennifer F.
12/2011
5.0
carpet cleaners
  + -1 more
o I called on Dec. 15 to discuss having my carpet cleaned. I had not used Stanley Steemer before. The telephone representative was friendly and knowledgeable. She had a crew available for the next day and said they would call between 11:00 and 2:00 to let me know the exact arrival time. She quoted me a price for the areas I specified. At 11:00 on Dec. 16, I was called by the crew which arrived shortly thereafter. The crew consisted of two men both of whom were professional in attire and demeanor. They went immediately to work and were finishded within the estmated two hours. All stain spots were removed and the carpet looked fresh and clean. The price I was billed was consistent with the the telephone quote (I did pay an addition $16 for a bottle of spot cleaner). I will use Stanley Steemer again and recommend them to others.
Description of Work: Furniture was moved and the carpet was cleaned throughout 3 bedrooms, a staircase, upstairs hallway and the perimeter around a large area rug. With cats in the household, there were several difficult stain spots. I also had the cleaned carpet sprayed with a carpet protector to make future spot removal easier. As the carpet was cleaned, blocks were inserted under furniture legs to prevent the wood from bleeding into the damp carpet. Fans were also placed in front of cleaned areas to facilitate drying. The crew put down plastic to protect the hardwood floor from their equipment and around the front door opening where the steam hose led to the truck in front of the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$420

Gloria T.
12/2011
5.0
carpet cleaners
  + -1 more
They are very good which is why I call them repeatedly.
Description of Work: They clean the carpets in my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert E. G.
11/2011
5.0
carpet cleaners
  + -1 more
They were nice and professional. Everything went well.
Description of Work: We used Stanley Steemer for carpet cleaning. They cleaned a few rooms and a couple of bedrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ANGELA B.
11/2011
5.0
carpet cleaners
  + -1 more
They were wonderful and the job went on great. They are right on time, did the job and they are very neat. I will continue to use them in future.
Description of Work: I used the services of Stanley Steemer for carpet cleaning, in August, 2011.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Jesse M.
11/2011
4.0
carpet cleaners
  + -1 more
I spent $150 for their services. They were very professional, efficient and timely. Their timeliness was great. Their price was reasonable.
Description of Work: I used the services of Stanley Steemer yesterday. They shampooed the carpets in my living room, bedroom and hallway area.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Cynthia S.
11/2011
5.0
upholstery cleaning
  + -1 more
I use them all the time. They are always punctual; always do a good job and I have been using them for years. I will use them again in the future.
Description of Work: I used Stanley Steemer to clean my furniture.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Debbie B.
07/2011
5.0
carpet cleaners, upholstery cleaning
  + 0 more
I've used them for years. They are very good people. They do a nice job. I wasn't here, but my wife said that they are very nice and do a good job. I would use them again in the future.
Description of Work: Stanley Steemer cleaned some carpets in my couch 2 or 3 days ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$238

David L.
06/2011
5.0
carpet cleaners
  + -1 more
They were there when they said. Did a good job and reasonable priced. I would use them again.
Description of Work: STANLEY STEEMER CARPET CLEANER Cleaned my carpets About 5 rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Sara W.
04/2010
4.0
upholstery cleaning
  + -1 more
We called them to come and steam clean a used couch and chair we bought. I wanted them to be cleaned before use because they were used, and smelled musty. The earliest they could schedule us was over a week later. They came on time and it only took about 30-45 minutes. The couch took a couple of days to dry. I can only trust that they are clean, because they don't look or smell any different. We've tried febreeze, too. I guess I'm disappointed that I paid so much and didn't see a difference, but Stanley did everything they said they would.
Description of Work: Upholstery on couch and chair cleaned

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Patrick G.
04/2010
5.0
carpet cleaners
  + -1 more
It went pretty well. They were fairly punctual and got right to business. I had most of the furniture moved about and the floors vacuumed and ready to go. There were several ground in dirt places, but they did a good job of cleaning them up. They sold me on a new welcome mat and some spot remover that I had tried in the past and liked, so in reality it would have only been 335 bucks. They actually went above and beyond what I had asked them to do, so I felt they did a great job for the price. I gave 'em a 5 buck tip too for not breaking anything.
Description of Work: The guys cleaned 5 areas for me. Master Bedroom and bath area/closet, huge living room, staircase and landing, upstairs office and dining room. They deep cleaned and applied scotchguard protectant.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$390

Ida M.
08/2009
5.0
carpet cleaners
  + -1 more
They did a good job and came when they were supposed to come. They have a good reputation.
Description of Work: We used Stanley Steemer to clean the carpet in our whole house. They also treated it for stains. It was a package deal and they came two more times that year.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Kelly L.
11/2008
5.0
carpet cleaners
  + -1 more
It went excellent. They were professional and thorough.
Description of Work: They cleaned the carpets throughout the home. They have made two different.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

Sandra A.
08/2008
4.0
carpet cleaners
  + -1 more
This company is professional and reliable. We move the furniture for them. They cleaned up things after they were finished. We weren't pleased with the cleaning in the three bedroom house so they came back and cleaned it again for us.
Description of Work: I had this company come out and clean all the carpets in a three bedroom house. They also cleaned the living area of another one of my houses and a sofa.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

MELANIE D.
08/2008
4.0
carpet cleaners
  + -1 more
The scheduling was no problem. Two guys showed up and set everything up to do the work. The work was okay. I wasn't terribly impressed. I asked about cleaning two large rugs as well but the price they wanted to charge was higher than doing the carpet. I chose not to do the rugs based on price. They tried to sell me some other items that I was not interested in based on price. To be honest, the work was probably satisfactory but the guys were not very professional. The main one that handled the job was fairly polite. However, I thought the second guy was rude and based on his lack of professionalism and the average job that was done, I would likely look at getting someone else for future carpet cleaning. ***On a side note, Stanley Steemer has done the carpets where I work and we have not had a problem. My company will likely use them again. Maybe the residential crews are not as professional.
Description of Work: I called them to schedule carpet cleaning for 3 bedrooms for a house that we had moved out of. The rooms were all empty so they did not need to move any furniture or work around any.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$150

Grace H.
06/2008
1.0
carpet cleaners
  + -1 more
The only area that even looked like it had been some-what cleaned in the center of it was not to our satisfaction. The outer areas of the carpet hadn't even been touched. The carpet looked beige on the edges and white in the middle. It all should have been one color... white. Was very displeased with the crappy job they did. Would suggest you try other companies in this area to get your carpets cleaned.
Description of Work: They were supposed to come in and clean a white carpet area on my stairs and failed to do so.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Kathy B.
06/2008
5.0
upholstery cleaning
  + -1 more
Gentlemen did an excellent, professional job.
Description of Work: Cleaned and protected two sofas, three chairs and cleaned one rug.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Jane W.
05/2008
5.0
carpet cleaners
  + -1 more
Most if not all of the stains in the carpet came out. We called in the morning and they were out that afternoon. Considering that we were in the process of moving they were willing to work around what we needed them to.
Description of Work: They cleaned the carpet in three bedrooms, a hallway, and family room. They also put a protector over the carpet to help the stains come out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

shellye D.
07/2007
5.0
carpet cleaners
  + -1 more
Positive experience overall. Scheduling was professionally handled and very courteous even after I found I needed to reschedule not only once but twice! The cleaning guys called before coming to confirm. The cleaning process was quick and efficient with good outcome. I was asked once about "extras", but I declined and was not pressured. I would not hesitate to use this company again.
Description of Work: Cleaned carpet in two bedrooms and bathrooms (really) as well as stairs.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$156

William J.
07/2007
5.0
carpet cleaners
  + -1 more
They were very prompt and professional and they did a great job. We were extremely impressed by how well the dirty carpets cleaned up. We had to reschedule the cleaning to a few days after the original appointment because we were not as finished packing up the house as we thought we'd be and they were happy to reschedule with no problems or complaints. The cleaners were friendly and quick, but they did a thorough job. At the end, I asked them how much it would cost to clean an area rug; the price they quoted was a little high (50 cents per square foot), so I didn't use them for that service...but I know they would have done a great job on that, too.
Description of Work: Stanley Steemer cleaned all seven carpeted areas of our house. They moved all furniture to clean underneath, then set the feet of the pieces on blocks of Styrofoam or on small plastic squares so the furniture would not be damaged by sitting on wet carpet. They also put a dryer in each room after cleaning to help the carpet dry more quickly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

THOMAS B.
06/2007
5.0
carpet cleaners
  + -1 more
VERY PROFESSIONAL, THOROUGH, AND TIMELY.
Description of Work: CLEANED AND APPLIED ANTIBACTERIAL SOLUTION TO 4 ROOMS, STAIRS, AND HALLWAYS. ALSO BOUGHT 2 RUBBER FIBER MATS TO RETAIN CAT LITTER AND URINE FROM CARPET.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Contact information

627-A American Glass Way, Knoxville, TN 37932

www.stanleysteemer.com/Home.aspx?landid=angieslist

Service hours

Sunday:
Closed
Monday:
8:00 AM - 7:00 PM
Tuesday:
8:00 AM - 7:00 PM
Wednesday:
8:00 AM - 7:00 PM
Thursday:
8:00 AM - 7:00 PM
Friday:
8:00 AM - 7:00 PM
Saturday:
8:00 AM - 7:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Floor Cleaning and Waxing,
Ceramic Tile,
Oriental Rug Cleaning,
Flooring Sales and Installation,
Upholstering - Boat & Auto,
Water & Smoke Damage,
Hardwood Flooring Sales and Installation,
Dry Cleaning

FAQ

Stanley Steemer is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 7:00 PM

Tuesday: 8:00 AM - 7:00 PM

Wednesday: 8:00 AM - 7:00 PM

Thursday: 8:00 AM - 7:00 PM

Friday: 8:00 AM - 7:00 PM

Saturday: 8:00 AM - 7:00 PM

Stanley Steemer accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Stanley Steemer offers free project estimates.
Yes, Stanley Steemer offers eco-friendly accreditations.
Yes, Stanley Steemer offers a 10% senior discount.
Yes, Stanley Steemer offers emergency services.
No, Stanley Steemer does not offer warranties.
Stanley Steemer offers the following services: Carpet cleaning, tile & grout cleaning, furniture & leather cleaning, area rugs, autos, boats & RVs, water damage restoration, air duct cleaning, hardwood floor refinishing, flooring sales & installation.

Contact information

627-A American Glass Way, Knoxville, TN 37932

www.stanleysteemer.com/Home.aspx?landid=angieslist

Service hours

Sunday:
Closed
Monday:
8:00 AM - 7:00 PM
Tuesday:
8:00 AM - 7:00 PM
Wednesday:
8:00 AM - 7:00 PM
Thursday:
8:00 AM - 7:00 PM
Friday:
8:00 AM - 7:00 PM
Saturday:
8:00 AM - 7:00 PM