STANLEY BEST

unknown

For now I would recommend that you choose someone else to install a new AC unit or ductwork. I mentioned to the salesperson at the beginning that I wanted to apply for the TVA eScore rebates. I also mentioned it several other times after that but it took more than two months for the paperwork to get submitted. After more than two months I learned that I cannot apply for the escore rebate for the ductwork because they used bubblewrap instead of insulation around the ductwork and they didn't use mastic to seal the joints. I chose this contractor because they participate in the TVA escore program. I thought that I could trust that the work would be done correctly to TVA guidlelines. If you need any vents installed I would recommend you go with Home Depot. I told the salesperson that I wanted to reinstall the kitchen vent that was covered up when the kitchen tile was installed. He said it was "no problem" but they broke a kitchen tile during the install and refused to fix it. They were supposed to take 3 days to do the installation but rushed to finish in one day. I would prefer they take their time and do a good job. They had to come out a second time about two weeks later because there were some settings not done correctly that prevented the system from heating the house when the temperature is below freezing outside. For some reason the repairman removed the thermostat and took it outside, I guess he had to call someone to find out how to change the settings.

Serviceman was curtious and efficient and got the heat going in short order. He later emailed me an estimate to replace the HVAC system as I requested.