Sears Stores West Town Mall

Hardware & Home Improvement Stores, Appliance Sales and Installation, Heating and Air Conditioning,

About us

Store number - 0001395.

Services we offer

Heating & A/C repair.

Reviews

4.54 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
0%
3
25%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.0
value
3.5
professionalism
4.3
responsiveness
3.7
punctuality
5.0
Showing 1-4 of 4 reviews

John W.
09/2015
5.0
appliance sales
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$400

Marjie O.
06/2014
3.0
appliance sales, home improvement stores
  + 0 more
It is the product itself that I am having a problem with. I noticed that the dishwasher was not performing as well as I expected. I e-mailed the salesperson. He never got back to me. I have not had done anything else trying to reach them since. I do not know if it is this particular unit or it is just the design. It is really no better than the one I had before as far as getting the dishes cleaned. When they installed it, they were here when they were supposed to be and all that good stuff.
Description of Work: I bought a dishwasher from Sears last year.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
1.0
punctuality
5.0

$1,000

Rachel S.
07/2013
5.0
appliance repair, home improvement stores
  + 0 more
Very well he could have charged me for a new compressor but instead took the extra steps to ensure it was just dirty coils. Went above and beyond expectations. Will use and recommend to friends and family.
Description of Work: Fridge was not cooling. Technician pulled out fridge and vacuumed the coils

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Melvin H.
12/2011
5.0
heating & air conditioning/hvac
  + -1 more
They resolved it and now it's okay. I know the guy was dispatched and he wasn't normally the guy that handles this area. The guy that normally handles this area is from Knoxville as this guy was out of Johnson City. Since the other guy was on vacation they dispatched this guy as they wanted to get to me quickly because it was hot. I have a home warranty so they pick out the contractors when I have a problem. I just call the warranty service and they try to dispatch one company that handles this area so they ended up dispatching Sears out. I would recommend Sears for this kind of work. They got it fixed and did a good job. It only cost me what my normal warranty detectable was and the guy explained everything to me that was wrong. Since I have a home warranty I only pay $55 whether the guy replaces a fuse or replaces a whole unit. In the past Sears which is out of Nashville has replaced all the siding and also added insulation for me.
Description of Work: I used Sears Stores West Town Mall in July to fix a problem with my air conditioning unit.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55


    Service hours

    Sunday:
    11:30 AM - 9:00 PM
    Monday:
    9:00 AM - 10:00 PM
    Tuesday:
    9:00 AM - 10:00 PM
    Wednesday:
    9:00 AM - 10:00 PM
    Thursday:
    10:00 AM - 9:00 PM
    Saturday:
    7:00 AM - 11:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Hardware & Home Improvement Stores,
    Appliance Sales and Installation,
    Heating and Air Conditioning,
    Appliance Repair

    FAQ

    Sears Stores West Town Mall is currently rated 4.5 overall out of 5.

    Sunday: 11:30 AM - 9:00 PM

    Monday: 9:00 AM - 10:00 PM

    Tuesday: 9:00 AM - 10:00 PM

    Wednesday: 9:00 AM - 10:00 PM

    Thursday: 10:00 AM - 9:00 PM

    Saturday: 7:00 AM - 11:00 PM

    No, Sears Stores West Town Mall does not offer free project estimates.
    No, Sears Stores West Town Mall does not offer eco-friendly accreditations.
    No, Sears Stores West Town Mall does not offer a senior discount.
    No, Sears Stores West Town Mall does not offer emergency services.
    No, Sears Stores West Town Mall does not offer warranties.
    Sears Stores West Town Mall offers the following services: Heating & A/C repair.

    Service hours

    Sunday:
    11:30 AM - 9:00 PM
    Monday:
    9:00 AM - 10:00 PM
    Tuesday:
    9:00 AM - 10:00 PM
    Wednesday:
    9:00 AM - 10:00 PM
    Thursday:
    10:00 AM - 9:00 PM
    Saturday:
    7:00 AM - 11:00 PM