About us
Services we offer
Amenities
Free Estimates
YesAccepted payment methods
Photos of past projects
Reviews
4.520 Reviews
Showing 1-20 of 20 reviews
babbet R.
08/2016
roofing
+ -1 moreIt went fantastic. I haven't had any issues. They cleaned up really good.
Description of Work: New roof
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$10,000
sue P.
02/2013
countertops
+ -1 moreOverall story presented above. Please note that the subcontractors, Art and Debora, who installed the product, did an excellent job and are NOT part of my complaint.Because they were the exception I feel a responsibility to protect their contract with Sears or other companies.
Description of Work: Salesman, JAMES DEANE, came to my home 1/11/13, at my request for an estimate. He brought no samples of siding color, but verbalized understanding of need to match older guttering to new soffits and siding for front entry porch. He verbalized "antique white" or "parchment white." I trusted Sears and accepted the salesman's statements of understanding regarding what he was ordering for this 1950 brick ranch belonging to my mother (in nursing home, myself as POA). Cold weather pushed intallation off until 1/29/13. I HAVE NO COMPLAINT RELATED TO DEBORA AND ART, THE INSTALLERS. When the material was unloaded I noted it didn't appear to be the color I had anticipated. The installers checked the order and the product matched the order. I know I am not good a anticipating color (paint, siding), and decided to allow the installation, believing it would be appropriate based on the apparent understanding verbalized by Mr. James Deane. Because of the necessary weather-induced delay in installation, in-home renovations were taking place at the same time. This resulted in my paying little attention to the materials being installed...the installers worked well, were professional, and I let that go. The final day of installation, 1/31/13, it was raining hard. The porch was the final site and I signed off on the project without realizing the actual effect of ADOBE (which actually appears yellow) on the home. Shortly after the installers left, I had reason to go across the street and looked back at the home--realizing how much the new material clashed with the home. I contacted Sears District Sales Manager, Ronnie Boucelle (800-275-9918), who spoke over me, raised his voice, and definitely indicated the error was mine because I had been otherwise focused. "You signed off on it; you signed authorization for the project." He denied any reponsibility. I insisted he send a represetative to view the incongruence and error in color. A Sears Home Improvement salesman from Abington VA (Roger) came by, took a picture, verbally agreed it was a mistake, and offered a group of color chips which allowed me to see that "parchment white" (as verbalized initially by Mr. Deane) would indeed be appropriate for the home. Note that Mr Deane ordered Adobe White, not parcment white. I learned that Mr James Deane had been relieved of his position with Sears Home Improvement due to "multiple complaints from customers." I had difficulty getting Mr. Deane to leave my home...he kept talking about non-essential aspects of Sears products. I finally stood up from the kitchen table, stating I had to visit my mother in the nursing home, and that he needed to leave. His total time in the home was approximately 3 hours. Many calls to Mr. Bouchelle, District Sales Manager, have not been accepted nor returned since the initial call (see above). An e-mail complaint resulted in a response from Sears stating that I had "failed to make comments on social media." This is not a familiar media for me, but I have tried since then to post complaint on facebook, my3cents and now Angies List. At 71yo social media is not familiar to me. The house is an eyesore. I stopped payment on the completion. I don't know where to go with this. I am afraid of what Sears will do or will not do. I need advice and direction. The error was from their salesman, it is their responsbility.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$6,000
09/2006
replacement windows
+ -1 moreI feel that Sears was fairly priced considering the guarantee that came with the windows. I felt that everything had gone well with this service and I am very pleased. I have no room for complaints. I am overly satisfied and I am glad that I decided to hire them for this.
Description of Work: Sears installed 17 windows into my three bedroom home.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,800
08/2006
car tires
+ -1 moreI am a very critical guy so when I say someone is doing a good job you can take my word for it. I will continue using them, as I have not found anyone that provides better service. I think this company does a very good job and they have never given me any problems.
Description of Work: I had four Michelin tires put on my 2004 Ford Expedition.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$600
08/2006
appliance repair
+ -1 moreSears repaired our refrigerator on the first visit. The repairman explained the problem and the cost of the repair before beginning any work. He was very friendly and cleaned up after himself very well. The only issue we have with using Sears to repair anything is that they can't narrow down the service time to less than four hours.
Description of Work: Sears repaired our refrigerator that was leaking water from the bottom of it.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$130
08/2006
appliance repair
+ -1 moreThe company is okay, but they are very expensive. It was like $70 just for them to step in my door. I didn't like that very much. Other than that, my refrigerator door works just fine. But I most likely would not hire them again because of their prices.
Description of Work: I had the door replaced on my refrigerator because it had broken off.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$170
DIANE B.
08/2006
appliance repair
+ -1 moreSears didn t take a long time to get a repairman out here and they sent someone who knew what they were talking about. He got the repair done on the first trip out and he also explained the work. My refrigerator was under warranty.
Description of Work: Sears repaired the ice maker on my refrigerator because it wasn t working the way it should.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
08/2006
car tires
+ -1 moreThe company did a great job changing the tires on my car. The employees were friendly and did not take long to do the work at all. I was very pleased with the service and appreciated the employees answering my questions as to the model of the tires that I decided to purchase. They are an awesome company!
Description of Work: I have a 1995 Toyota Tercel that needed four tires replaced on the car. I hired this company to do the work for me. I also had them use Michelin tires on my car.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$400
08/2006
garage doors
+ -1 moreThis company has always done fine work and I have never had any problems. I am very pleased with the service. They made sure to come in a great amount of time and do quality work every time. There are never any mistakes. I would refer this company to anyone. The workers are very friendly and professional.
Description of Work: I had hired this company to replace the garage door opener in my garage. They needed to put some new springs on and also re-set the door because we had messed it up.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$100
08/2006
appliance repair
+ -1 moreMy refrigerator had stopped defrosting properly so it shut down and ruined a freezer full of meat and food. I had used Sears there in West Town Mall to fix my washer before and I bought my appliances there, so I called them when I had this problem too. The guy they sent out spent about an hour out here and was very nice about it. He got my freezer to run properly and it has worked fine ever since he repaired it. I was happy with his work and the cost of the job too.
Description of Work: They repaired the defroster on my refrigerator's freezer.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$75
08/2006
auto repair
+ -1 moreI was very pleased with this company. They did a great job on my brakes. Their service was fast and reliable, and I like them a lot. I've never had any problems with my car after I've brought it to them. I would hire them again.
Description of Work: I had to have new brakes put on my 2002 Dodge Neon.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$250
08/2006
appliance repair
+ -1 moreI use Sears because I have always had a good experience with them except for this past time. First, it took awhile to get them out here, and then the man that came was very unprofessional. He talked a lot and was not doing much of anything. He took only five minutes and charged me a very high price. I called the manager to complain and he did refund me some of my money. I will continue to use them because they take care of their customers when something goes wrong and usually they send out someone that does a good job.
Description of Work: Sears fixed the pump in my washing machine because it quit working.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$149
08/2006
car tires
+ -1 moreI am satisfied with this company and I have been using them for years. I like this company because they send out reminders and call me for checkups. They've never messed up on any service they've ever done for me. I have been using them for years.
Description of Work: I had 4 tires replaced on my 1996 Honda Accord.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$400
ERNEST W.
07/2006
appliance repair
+ -1 moreI have been doing business with Sears for about 30 years now and I have bought my entire appliance through them. When my dryer went on the blink it was covered by their warranty so all I had to do was call their service number. They got the dryer up and running without any problems.
Description of Work: The belt for my dryer broke so they replaced it for me.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
BARB S.
07/2006
appliance repair, home improvement stores
+ 0 moreWhen I called they said someone would call me back. They called back quickly. We set a time for the next day and the tech showed up on time. He said I needed to replace the icemaker and gave me a cost before starting. I liked that and that is what made me feel like I could trust them. He cleaned up any mess there was.
Description of Work: They replaced my old icemaker on our double door refrigerator.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$135
07/2006
plumbing
+ -1 moreThe plumbers ran the pipes in the kitchen to hook up the refrigerator to the water. The refrigerator has the water dispenser in the front of the door. We needed the connection behind it, in the wall to hook it up to our water line. I am not exactly sure how they did it all, but when they left it had cold water.
Description of Work: A plumbing line was ran in the kitchen to hook up a refrigerator with a water dispenser.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$300
07/2006
cabinet refacing, countertops, home remodeling
+ 1 moreThey were very nice guys and I think it was worth the money, although they were pricey. They were fast and they were in and out in a hurry. It only took them two to three days to update my kitchen. They did a great job, and everything really looks nice. They were very good, they cleaned every bit of the mess up, and they were pleasant and polite.
Description of Work: They updated my kitchen by re-facing all my kitchen cabinets, building lazy susans in the drawers. They also installed a solid composition stone countertop and a kitchen sink.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$2,000
KENNETH G.
07/2006
appliance repair
+ -1 moreThe workmen showed up on time and they were very nice. They didn t leave any messes when they were finished with their work. We haven't had any problems with the washer, since they fixed it for me. My washing machine was under warranty.
Description of Work: I had them replace my clothes washer drum for me.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
07/2006
garage doors
+ -1 moreAfter calling Sears about the problem I had with my garage door, they came out the next day. The man was really polite and had the problem fixed within 2 hours. I haven't had any problems with it since.
Description of Work: They replaced a part on the garage door opener, because it wasn t working like it should.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$100
RONALD L.
07/2006
appliance repair
+ -1 moreThe contractor showed up on time to fix our problem. The guy explained what he was going to do and we haven't had any problems with the refrigerator since he replaced the regulator. My refrigerator was still under warranty.
Description of Work: The contractor replaced the regulator in the door of my refrigerator that controlled the cooling that was broken.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Contact information
unknown, Knoxville, TN 37922
www.searshomepro.com/ALLicensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Repair,
Auto Tires,
Garage Doors,
Countertops and Backsplashes,
Hardware & Home Improvement Stores,
Cabinet Refacing and Refinishing,
Kitchen and Bath Remodeling,
Windows,
Roofing,
Plumbing,
Auto Service,
Siding
FAQ
SEARS HOME IMPROVEMENT PRODUCTS is currently rated 4.6 overall out of 5.
SEARS HOME IMPROVEMENT PRODUCTS accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, SEARS HOME IMPROVEMENT PRODUCTS offers free project estimates.
No, SEARS HOME IMPROVEMENT PRODUCTS does not offer eco-friendly accreditations.
No, SEARS HOME IMPROVEMENT PRODUCTS does not offer a senior discount.
No, SEARS HOME IMPROVEMENT PRODUCTS does not offer emergency services.
No, SEARS HOME IMPROVEMENT PRODUCTS does not offer warranties.
SEARS HOME IMPROVEMENT PRODUCTS offers the following services: INSTALLATION OF VINYL SIDING, CUSTOM REPLACEMENT WINDOWS, HEATING VENTILATION AND AIR CONDITIONING SYSTEMS, CUSTOM KITCHEN CABINET REFACING AND KITCHEN REMODELING. FREE IN HOME-DESIGN CONSULTATION.
Contact information
unknown, Knoxville, TN 37922
www.searshomepro.com/AL