Rocky Tops Marble & Granite Inc

It went wonderful, perfect for wheelchair accessible

It went very well, they are very easy to work with, they worked with the glass company smoothly and help us decide what marble to use, very efficient and professional.

We started out looking in big box stores but decided to look into Rocky Tops instead. Sandy at the showroom was very helpful showing us what was in our price range and allowing us as much time as we wanted to look at the slabs. This was much better than looking at the tiny pieces in the big box stores. Sandy was very patient with us and did a great job helping us select granite and explaining the process. She gave us a first estimate based on our measurements. The quote was very fair. They sent out their own person to make a tempalte, and he was very thorough. The granite installation was very well done. Despite our cabinets being not quite level, they took the time needed to do it right. They also cleaned up after themselves. The whole process was smooth and everyone was professional. We would use them again.

We built a custom home in 2014 using a prime contractor and 75+ subcontractors and suppliers. Of ALL of them, we rank Rocky Tops #1. They not only saved us more than $3,000 over our builder's normal granite subcontractor, but the experience, customer service, and end result were first class in every way. Frank Walker was our salesmen and also did the templating for our counter tops which turned out exceptional. He was able to get a large kitchen and island done using just 2 slabs so we didn't have the expense of a 3rd. Additionally, he laid everything out so there were only a couple small seams that couldn't even be noticed unless you looked for them. We used full granite slabs in the kitchen, laundry room, master bath, and basement bar, and selected beautiful remnant pieces for the other baths and hearth which saved on $$$. Our granite is beautifully done and some of our favorite selections in the home. We were so pleased with Rocky Tops work on our counter tops that we used them again a year later to create two custom table tops which also turned out fabulous. Make sure you understand TOTAL square foot pricing when shopping around. Originally we worked with our builder's granite supplier targeting a per square foot budget only to find out at the end of the selection and quoting process that they added extra for every faucet hole cut out, every sink cut out, every inch of backsplash, etc. Rocky Tops includes all that in their per square foot price so no surprises.

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They cut a little bit too narrow where the stove goes in but it was minor and they came and did the repair. They are pretty good.

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The product was fine. However the sales person took few notes and there was a lack of communication between the sales staff, the person who measured for the tops, and the persons who installed them. One countertop had to be replaced because the installers cut a hole in the granite for a drop in sink when an under-mount sink was to be installed. Ouch! A huge mess--the installers who did the cutting left a huge mess in the house---no dust control leaving granite dust everywhere. Due to the sink problem the project was delayed a few weeks when we were without a kitchen sink. Scared up front door bringing in the countertops.

I purchased Granite counter top from them 5 years ago. Counter top start getting cloudy. I asked them to come to check it up. They came and cleaned and taught us how to take care of granite counter top. I learned that we need to seal this counter top every 2 years. They showed me what I need to get to seal and tips how to clean. I really appreciate their effort to take care of customers. They are great company. I will purchase granite counter top for my next house. The technician came to our house had a lot of knowledge about granite counter top. He took time and take care of our counter top. Thank you so much.

Blake at Rocky Top Marble and Granite was very knowledgable. Cost included everything and was very reasonable. Install went great. I love my countertops.

The representative worked hard and was very accommodating. The workers were neat and did nice work. They cleaned up everything.

They are wonderful, very good, and thorough. They did such a small job.

We went to the showroom and met with a salesman. When telling the salesman what we wanted, I told him I would like a matte finish on the cultured marble. He said that was a honed finish. I asked him if there was an extra charge for that and he said no. When we went to place the order and give them a deposit, there was a $400 charge for honing the marble. I didn't appreciate the "surprise". The second thing that happened was with the countertop, the price included a back splash, which we didn't want. A couple weeks after ordering the countertop, we decided that the quartz would look nice on the top of a half wall. I called and asked if they had any of the remnant from the quartz left and told her that if they did we needed a 42" long piece. She told me we would have to pay for it. Didn't understand that as they were going to give us 10 ' of backsplash free, but going to charge for a 42" long piece. The men who installed the shower were fabulous- very nice and did an oustanding job. We had a custom vanity made so the quartz countertop was installed later. They sent 2 men to install the countertop. The first thing one of the men did when he got out of the truck was to reach back in and start to light up a cigarette. I told him that I didn't want him smoking while he was on my property. He said he wasn't going to smoke in the house and I told him I didn't care- no smoking on my property. He started to argue with me about it. He has a sour attitude to begin with and it got worse when we finished that "discussion". They did a great job installing the countertop. I then called the owner of the company and told him everything that has transpired. He told me that customer service was of utmost importance to them and that he would talk to his employees and get back to me. It has been 2 months and I still haven't heard anything back from him. Although their workmanship was great, I would never do business with them again and wouldn't recommend them either. Just not worth it. Evidently customer service isn't that important to them, but it is to me and I won't do business with a company who doesn't care enough to deal with customers concerns.

This is a difficult review to do. I am totally pleased with the countertops themselves, and the people at Rocky Tops were very helpful in assisting me with choosing a granite. The crew that installed the granite did a beautiful job. I am totally dissatisfied with the work performed by the subcontractor who tore out the old tops and put everything back together. He messed up one drawer's support so that it wobbles every time I open it. This is a constant reminder of a sloppy job. He also left an unsightly gap at the bottom of my appliance garage. To add to my displeasure with this person, he was very, very late in arriving to do the work -- after 8 p.m. Obviously, he must be a moonlighter, which is fine, but I would never ever in a million years recommend this guy. His work reflects poorly on Rocky Tops Marble and Granite. I should have contacted Rocky Tops to inform them of this problem, but I did not. I was afraid they would send that guy out again.

We were searching for a 'turn key' key job. Rocky top quoted that for us. Broke down each step on paper and cost. Offer warranty as well. 3 day process. But first they come out and measure then return with a close cost. Then if you choose them for the job you get total cost and you pay half down. Then they come do templates. After that you go pick your stone with templates laid on them. The only surprise was I was only allowed two slabs to make my counters out off trying to figure a pattern out of the natural stone was a little challenging. That was the only thing not explained in depth that caught me off guard. Once all that is picked they schedule your appointment time. The evening before install they came in and tore out old counter and backsplash. Unhooked sink and whatever appliances that were involved. Mid morning next day granite and installers came. Took about 3 1/2 hours. They wait for 24 hrs then come back 3rd day and hook up faucet and appliances. Overall pleased. Professional company.

Went great. No problems.

Over all it went very well and we were well pleased. We feel we got good value for our money. Our sales rep and overall coordinator was Blake Mason. He was knowledgeable and professional - and easy to work with. We told him we wanted a turn-key job, including all the plumbing and tile work; and they delivered. The job took a couple of weeks to accomplish, but most of that was waiting on the tile to be cut. A man came out and took detailed measurements of our counters and about a week later we began the actual work. The first day they removed everything; our sinks, the old countertops and tile. The second day they installed the granite countertops. The third day they installed our selected stone tile and re-plumbed our sinks. The fourth and final day they grouted and sealed the tile. The work was separated into several days to allow the epoxy, grout and sealers to set well before proceeding with the next step. The time frame and schedule were exactly as promised. The granite when installed had been measured correctly and fit perfectly. On any given day the work crew was never in our home more than four hours. Dust was kept to a minimum and their cleanup efforts were exceptional. The only minor hitch encountered was a small piece of sheetrock was knocked out during tile removal which they easily replaced when the new tile was installed. The price was a turn-key price including the granite and tile of our choice and all labor. I would recommend their work to anyone.

I had black diamond granite counter tops and back splash in my indoor kitchen. I was remodeling our indoor kitchen and adding an outdoor kitchen area on our downstairs back porch. My designers & I went to Rocky Tops and immediately were greeted by the receptionist. Becky had been recommended to us by the tile company we were dealing with so we asked for her. She came shortly and began to show us through the granite slabs. We picked out slabs for both the indoor & outdoor kitchen. Everything went according to plan but we needed the slabs a little quicker than scheduled. Becky was able to meet our schedule. When the indoor kitchen slab was installed, there was a flaw in the way part of the granite was polished. Becky had her installers back and they tried several times to fix the areas. However, it could not be fixed. Becky had her boss, Oscar, the owner, come out and look at the situation. Oscar agreed that the stone would have to be replaced, and said he would have to see if they could get the same granite slab I chose from the same lot number. He called me a couple of days later to inform me he could not locate the slab in the same lot number as the original slab. He said I would have to come and look through their slabs to see if there was another slab I liked as well as the first. If I couldn't find anything he told me he would have Becky take me on a "road trip" to Nashville to their suppliers to see if there was anything I liked. Becky & I looked for a week in Knoxville, but found nothing; so on to Nashville, we went. I found a slab there but also found a different finish I liked. Rocky Tops tried to think of all different approaches to taking out the flawed granite, having the new finish I liked put on the original slab and then reinstalling the original counter tops. They soon decided that approach was too risky and that what Rocky Tops was most interested in was having a satisfied customer & making me happy. So the new slab I found in Nashville was purchased, had the leathered finish put on it and then installed in my indoor kitchen. It was beautiful; I was happy and Rocky Tops was happy they had a happy and satisfied customer. I enjoyed working with Rocky Tops and appreciate all the work and time they put into making sure I had a kitchen that was beautiful. There were no problems encountered in the outdoor kitchen granite installation or granite itself.

If you go into the business of Rocky Tops make sure you are dealing with the right person, If you can find one,, We could not....,,,

extremely well - see above.