Reynolds Restoration and Cleaning, a local leader in property damage restoration services. We help families and businesses overcome the devastating setbacks caused by water, fire, mold and other conditions resulting in property damage. Integrity is at the core of our business. We conduct ourselves in a professional manner that ensures that we will remain in business for the long term.
Business highlights
19 years of trusted experience
Emergency Services Offered
Services we offer
Water Damage Mitigation, Mold Remediation, Fire Damage Restoration, Biohazard Cleanup, Containment
Tom arrived within 20 minutes of my calling Reynolds and was very thorough in checking moisture levels; I had an estimate by the next day that I could send my insurance company. Workers were excellent, courteous, and efficient in drying areas that were wet. Can't go wrong using Reynolds for water damage restoration.
Description of Work: Drying water damage from ice dam that melted and wet our ceilings.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,300
Response from Reynolds Restoration & Cleaning
Thank you for taking the time to review our company. We appreciate the business and the review. If you ever need any help or questions about anything at all in the future please just give us a call. :)
Betty K.
02/2015
3.0
Overall, the work got done and the end result was satisfactory. However, it was completed behind schedule, the communication between the estimator and the work crews was very poor, and the communications from the office to me were even worse. I finally got really frustrated got the cell number of the person who seemed most interested in making sure things were done properly, and let her know point blank how disappointing it was that I had to be hateful in order to get an appropriate response from the company. She took the job in hand at that point and made sure things stayed on track.
Description of Work: Restoration to bathroom tile, flooring, sheet rock and carpet following water damage.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0
$2,000
Response from Reynolds Restoration & Cleaning
My apologies for the poor experience that you received. We do not have any records of conducting any work at your address. Angie's List is is looking into it. We would appreciate it if you would please call us so that we can obtain any further information, to help clear this up and make any needed improvements if necessary.
Pam H.
09/2014
5.0
Tom Blamey and his assistant Daniel came promptly when I called them due to a leak from a water pipe in our kitchen. They could not have been nicer! They immediately went to work to remedy the situation and installed fans and mitigation to dry out the area. The fans ran for 3 days. Each of the three days, either Tom or Daniel called or came over to check the area and mitigation area to make sure it was drying out. Even after they had been up all night on an emergency call, Daniel came over to check our site, and Tom came over the next day after working late into the night as well to check on it and to be here when the insurance adjuster came. I would highly recommend this company to anyone needing restoration. They are the very best, and i would hire them again in a heartbeat! I hope I never have a water leak again, but this is the crew I will call!
Description of Work: RR&C dried the floors after a leak from a water pipe in the kitchen.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,700
Lori G.
07/2014
5.0
Tom and his crew came to our home within 24 hours to access the damage done to our home. The clean up process was started right away. They made sure no water was left in our home, and he had references readily available when done with clean up for rebuild. They treated our home, animals, and our belongings with respect during a difficult time. More importantly they were respectful and professional. No question went unanswered and the owner was available to answer any questions as well. I would recommend this company to anyone in an emergency situation who needs someone they can trust to come in and start working.
Description of Work: Water restoration throughout home
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$11,000
Kumi A.
04/2014
5.0
Mr. Tom Blamey came to check our cross base. We had to remove our mold. His crew came worked very hard. They were ver professional. Tom is very knowledgeable for any renovation projects. He gave me a lot of great advise. Thank you so much for your advise. After they finish working, I found the one wood that was not treated. Tom came back right away and took care of it. I will use this company again. They did more than I expected. Thank you so much for your service.
Description of Work: Removed mold from cross base.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,450
Megan M.
04/2014
5.0
They are very nice, very professional and work with my husbands extremely busy, crazy schedule. We will continue to use them for every mold issue we have moving forward - personally and professionally.
Description of Work: My husband owns a branch of a home preservation company and needed at third party mold remediation estimate. He spoke with Reynolds Restoration and they set up a time right away for the estimate. The bank went with another home preservation company but we have also used Reynolds Restoration for mold remediation certification letters on 2 occasions so far. T
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Tom B.
02/2014
5.0
basement waterproofing, home remodeling
 + 0 more
My experience was really good. They were efficient, very professional and timely. They were really great.
Description of Work: I had used Reynolds Restoration & Cleaning for a bathroom remodel.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Linda L.
02/2014
5.0
From the time they walked in the door they were on a mission to save my house from permanent water damage. They removed all wet debris,put in heavy duty fans and dehumidifiers and draped off the wet areas with plastic and sealed them off. It took a week to fully get everything dry and literally cut out things that were saturated to bad . I don't know the price as they directly billed my insurance but I do know the longer the water would have sat the more problems and and loss of property would have taken place. They were very professional and informative along the way and always there when they said they would be. I would say a thank you to Tom, Jacob and Ricky for all there help during my water disaster. L. Lewallen
Description of Work: My pipes froze and I came home to water spewing out of the ceiling when they thawed and cracked. RR&C was the only company that responded right away and they were at my house in under 24 hours.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kelly B.
12/2012
5.0
These guys are professional, friendly and easy to work with. I think their prices are competitive.
Description of Work: Recently bought a house that apparently had leaky pipes in the past which created mold inside the walls of my basement bath/laundry room. I emailed PuroClean and received a call from Tom, the manager, in less than 24 hours. He was able to come over, along with Greg, the next day to give me an estimate for mold remediation. They were friendly, professionaly, and looked at my problem in detail. I received a detailed written estimate very quickly and thought the price was reasonable for the job. I was able to schedule an appointment for a couple days later, even though it was the holiday season. Greg and 2 other gentlemen showed up on time the day of my appointment. They got to work quickly and worked all day. They took special care to tent the area where the mold was so it wouldn't spread. They removed most of the drywall in that room and scrubbed the framing. Removing the drywall left one wall open to the crawl space. They were nice enough to cover that wall with plastic to tide me over until I could replace the drywall. They left the area tented with a special fan running over night. The next day, when I was able to see the room, I thought it looked good. There was one small area that they had scrubbed where I wished they would have removed the drywall instead. I emailed Greg about it and he cheerfully made arrangements to come over the next morning to remove it. They wanted to make sure I was happy with everything and they were very easy to work with. I would definitely hire them again and would recommend them to friends.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Response from Reynolds Restoration & Cleaning
Thank you for taking the time to write a review. Please let us know if we can be of any assistance in the future.
Tom B.
10/2012
5.0
unknown
Description of Work: Great experience! These guys know what they are doing! The technicians took care of my home and belongings, they treated my home with RESPECT and really cared about the health and well being of my kids. Everybody that i spoke to at PuroClean was HONEST, and they charged a lot less than other estimates I had received from other companies! They cleaned all the mold in my crawl space, and addressed all the issues with the moisture in my crawl space. As well as cleaned my ducts inside my home.
Rating Category
Rating out of 5
Yes, I recommend this pro
Charles B.
10/2012
5.0
See type of service performed
Description of Work: As a volunteer I manage a mid-size condo complex. I used this company on a emergency basis during a local downpour of heavy rain . I had three units that developed major roof leaks overnight. The homeowners were panicking. I was stressed. I called this company and was fortunate to have them on site within an hour. Since I am not paid for what I do- to get a problem out of my hands into competent hands quickly is invaluable. I had never needed to be involved with this type service before in 40 years of owning homes. They are prompt professional and did what they where hired for to correct my problems. I did not rate price as the service performed is on a emergency basis designed to stop further damage and costly repairs.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Brown B.
06/2012
5.0
They did a very good job. They were very easy to work with and they did what they said they would do.
Description of Work: They came and did the remediation of the water damage. They had to tear up some sheet rock and some flooring. They also put in some air movers and dehumidifier to dry out the area.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,900
Response from Reynolds Restoration & Cleaning
Thank you for your report! I appreciate you taking the time to report about us.
Rachel S.
04/2012
5.0
They were very professional, timely, and they did a great job. I have no complaints. They went above and beyond. They were cheaper than other places out there.
Description of Work: They did some mold remediation in our crawl space. He also spot cleaned some mold on our deck.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Response from Reynolds Restoration & Cleaning
Thanks, we appreciate the time you took to on report on us.
Thomas S.
09/2011
5.0
The price was not cheap (although it was covered by insurance minus the deductible), but they helped prevent further damage so the drywall did not need replacement and all the furniture survived without significant damage ( including several unique pieces made by my grandfather 80 years ago) because of their prompt response and hard work. My parents live in the property and were out of town during the incident but having PuroClean aggressively handle the problem prevented them from needing to return early and possibly miss the surprise 50th anniversary party my sister had arranged for them. Corey was great to work with and I would highly recommend him personally and PuroClean as a company.
Description of Work: We had a pipe break in the basement of a house we own. We found out about the problem in the morning. When we got to the house, the basement had about 2 inches of water in it. We spoke with the insurance company and then called PuroClean. They showed up in about 40 minutes with 3 men and 2 vans and went to work. They removed all the water with vacuums, pulled up the ruined flooring (and hauled it away), put the furniture on blocks, removed boxes and items out of closets to dry while working in hot conditions all day. They put fans throughout the basement and a dehumidifier to dry everything out. They checked the humidity level over several days until it had sufficiently dried. They took the rugs and had them professionally cleaned. They worked closely with the insurance company to insure our claim was handled quickly and the extent of the damage was communicated.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,700
Nancy B.
08/2011
5.0
remodeling
 + -1 more
I would definitely recommend them. Overall, the job went great. I was absolutely thrilled with the way they took care of everything. It was a positive experience with them. It was a very traumatic experience, and they were wonderful. They were here every day checking on it. I had water damage from the roof to the two rooms in my house. They had to come in and dry the house out. It took nine days to dry the house out. They had to take out wet ceilings, walls, and floors. They had to prepare it for a contractor to replace it; but it hasn't replaced yet because I have to replace my roof. There are a lot of roof to be replaced at Knoxville.
Description of Work: PuroSystems Inc came and cleaned the water damage due to the storm during April 20th. They did the remediation and prepared for the repairs.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Kitchen and Bath Remodeling,
Basement Waterproofing,
General Remodeling,
Biohazard Remediation,
Dryer Vent Cleaning,
Mold Testing & Remediation,
Air Duct Cleaning,
Water & Smoke Damage,
House Cleaning,
Carpet Cleaning
FAQ
Reynolds Restoration & Cleaning is currently rated 4.9 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Reynolds Restoration & Cleaning accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Reynolds Restoration & Cleaning offers the following services: Water Damage Mitigation, Mold Remediation, Fire Damage Restoration, Biohazard Cleanup, Containment