Quality Refinishing

Refinishing for 7 pieces of furniture, including Stickley

I contacted Quality Refinishing about refinishing an antique jelly cupboard, he was to strip the inside and leave that bare wood, and then he was to faux woodgrain the outer case. He assured me that the graining would be no problem, that he had lots of experience and he promised that I'd love it. Throughout the process he kept me updated via text and I kept directing him to the pictures he had taken of another piece that I had which had the exact faux graining that I wanted to be replicated on the jelly cupboard. The piece looks NOTHING like what he had agreed to do, it now looks like some super glossy, cheap garbage IKEA cupboard. When he delivered it I told him that it was NOT satisfactory and I wanted all of the faux finish removed as per his satisfaction guarantee. His response was that he was too busy, his shop was full and I should just live with it for a month and see if I could learn to like it. He was paid in full, over $600. I have children with chemical sensitivities and asthma and the chemical reek coming from the cupboard is a health hazard, the lacquer was just slapped on and then he delivered it with no time for the fumes to even dissipate. We had to move it out onto the porch and begin removing the finish ourselves since it's a piece we use daily and we have no replacement for the next month. Upon beginning the stripping process we discovered that he didn't even strip the inside of the door, just "faux woodgrained" right over it. I told him all of this and he was unconcerned. He also wanted to charge me additional money to build a base for the cupboard that was already included in the price. We've gone from "I guarantee you'll love it" to "even though I am paid in full I'm too busy to fix my shoddy work so learn to live with it" in less than 2 weeks. Less than a month later he's using examples of the cupboard on Yahoo to promote his business and there's an open dispute with the BBB over this.

Absolutely awesome! Jeremiah was courteous, polite, and professional. His workmanship was great and I’m in love with my new furniture!

It looks great!! My great grandmother would be so proud I did this.

Service was nothing short of great! Dressers turned out beautiful and better than I even imagined!!

Beyond excited with the results. Highly recommend!

He completely restored the item. I love it. I can’t believe he was able to make it look like it had never been damaged. I will use them again.

Great !!! Good customer service.

If u need anything done I highly recommend him. He’s great.

Good! On time and quick turnaround!

Very well he always does great work for me he has done all my end tables he did a book shelf he is a very talented man.. thank you

It went Great he loves his work & he does. & amazing job i highly recommend him.