PROSCAPES LANDSCAPE DESIGN GRP

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I called Proscapes on Wednesday, 9/30/15, to schedule an appointment for an estimate on a job to build a retaining wall, fill with dirt and plant sod, and scheduled the appointment with a lady named Bonnie. They were very busy, so the earliest she could get an estimator (she said his name was Mike) to take a look at the job was Monday, October 12 at 9 AM. At 9:45 AM on Oct 12 I called Proscapes and spoke with Bonnie again and told her that Mike never showed. She said she tried to reach me Friday to reschedule because "someone went out of town" (?!?!?), but had the wrong number for me. I gave Bonnie both my office and my cell phone number. She also said she emailed me, but I did not receive an email either. I asked her just to cancel. My husband and I both are very busy and since this is a big job, we need someone reliable and dependable.

Great!

Proscapes did a good job on the wall. They did pretty much what they had promised and generally did an adequate job including addressing a drainage problem (ponding in front of the wall) which required additional work and a return trip to our house. The real issue has come with respect to establishment of a new lawn which has been done very poorly. Proscapes did prepare, seed and fertilize the lawn as required under the contract. The problem has been that the lawn has not become established in spitee of regular watering for the past 3 months. When we consulted the company over the lack of a lawn, the business manager was quick to point out in the contract that they did not guarantee the establishment of a lawn- we only paid for them to seed and fertilize the lawn. I looked at the contract and they were indeed correct- the contract said they did not guarantee the planting and establishment of annual plants (ie grass). Of course, they never mentioned this when we consulted with them over our desires to establish a new lawn. Additional contact with the company has not resulted in any resolution. I asked our original landscape consultant with Proscapes to come by and take a look at it. He said that he would but I haven't heard back from him since last contact approximately 3 weeks ago. I am very disappointed with what we ended up with compared to what we hoped for. Our next step I guess is to pay someone else to put in a lawn and read the fine print in the contract. Ironically, our next door neighbor put his own lawn in 3 weeks ago and has a beautiful green lawn that looks exactly like what we thought we were getting for our $10,000 investment.

Mike worked with my husband everyday and was more than happy to take the phone calls if need be. The workers were here for one month straight. They would clean off our driveway everyday before they left, so we could use it. They were not the least expensive company but their service was more than making up for it. They found trees that fit our area. They put in french drains. They did an absolutely beautiful job.

We contacted Proscapes based on the reviews in Angie's List and based on two recommendations from others who have had worked performed by them. We were advised the person who could give us an estimate on our landscaping was out of town for the week and they would give him the message to call the following week. We never received a call back from Proscapes.

Proscapes transformed the appearance of our home by completely redoing our front lawn and the back yard areas. The Proscapes designers gave us a lush, verdant lawn that is truly impressive yet still understated at our request. Essentially, they gave us a and quot;WOWand quot; factor that one gets when first viewing our home. Also, our backyard area has now been transformed into a beautiful pergola with a stone walkway from the parking area to the pergola. The small sides along the walkway are now a river-rock rock garden. We also have a maintenance contract, so we trust Proscapes to completely care for our yard. We do not give trust easily, so you can see we are very happy with Procapes and all the work they have done for us. We would especially like to thank the owners, Mike and Katie, for going above and beyond in meeting our expectations. Without reservation, we can highly recommend Proscapes for creating beautiful, professional landscapes.

They were willing to work with me throughout the installation. I changed the design at the beginning of the work and then didn't like it. They worked with me to make it a much better finished product even though some pavers had to be taken up and reinstalled. Great customer service.

The first time I spent about $60,000 and that was 3 years ago. Our builder used them so I didn't really pick them but they did a good job. It took 4 or 5 months for this project. They did a fine job.

We were going to have them do more work for us but after they stood us up two weeks in a row we decided not to go through with them. They are expensive.

The Proscapes team was very responsive throughout the whole process. From the initial estimate to the finished product, the team started and ended on schedule.They stand behind their work and made sure I was satisfied with the results.