ProGreen Plus Small Engine Repair

"[member name removed] did bring us his mower on August 30, 2013. We were closed for the Labor Day Weekend on Aug.31, Sept. 1 and Sept. 2. He arrived on Sept. 9, 2013 very angry and upset. He began yelling and screaming right away. I asked him politely to talk to us respectfully and that we would be glad to help him. His wife finally calmed him down enough for us to find out what the issue was. We had is mower FIVE BUSINESS DAYS, which is not unreasonable. His bill was $75.36 for us to diagnose and repair the issue. He had two bent blades on his mower. We ended up replacing the blades. Each blade was $14.99 each (Home Depot sells the same blades for $23.99 each). Our service charge was $39 which included the service and delivery back to his home. Again, this is extremely reasonable and fair. [member name removed] came into our business, yelling, screaming, and throwing a tantrum like a child. He was not happy when we told him that it would still be one more day to complete his work. We refused to be bullied by people like [member name removed]. His bullying, exaggeration, and disrespectful actions are continuing on this forum. Bullying doesn't work with us and we will not be intimidated by you."

"Customer came in on August 28th asking us to pick-up his Toro push mower for repair. We called several times to try to coordinate pick-up, but we were unable to reach the customer by telephone to confirm a pick-up time. Customer did not contact us or come back by the shop to coordinate."

"We have never personally met the person that filed this feedback report. The member's equipment referred to was dropped off at our location on Thursday, June 28, 2012. We diagnosed the issue right away and called the customer to report the diagnoses. We did not get a response from them to proceed with the repair, therefore the parts were not ordered. We cannot order parts without the customer's approval. According to our call logs, the customer called only one time to our shop on 07/10/12 at 12:55 pm. The customer's wife stopped by the shop on 07/19/12 to inquire about the status of their trimmer. We explained to her what the diagnoses was and that the part needed to be ordered, it was in stock, and could be here in two days once we have approval to proceed. She asked us to contact her husband to let him know what needed to be done. We called him at 11:43 a.m. within an hour of her visit. He elected not to have the repair done and advised us that he would be picking up his equipment. He very rude and condescending on the telephone. We did ask him not to talk to us in that manner. As of now, he has not returned to claim his equipment. In summary, the customer did not provide us with approval to proceed with the repair, therefore we were unable to order the necessary parts. The member has not paid us for the diagnoses or services rendered to date and has not returned to claim his equipment. We strive to complete the work orders as quickly as possible once we have customer approval....we only get paid once the work is completed."

"This member dropped off her older Snapper push mower on June 10, 2011, more than 13 months ago, to have us repair the self-propel system. The mower was missing most of the drive system components. We provided her with a detailed estimate of $129 to get all of the parts needed to repair her mower. She elected not to do the repair after getting the estimate. She arrived unannounced at our shop more than 13 months later inquiring about her mower repair. We reminded her that she declined to have the mower serviced after receiving the estimate. She told us that she wanted to now pick it up. We still had her mower in storage after 13 months, although we are not obligated to retain the equipment after it has been abandoned for so long, after 30 days, the shop has the legal right to dispose of the equipment. The mower was still apart from the original diagnoses. I told her to give us a day or two to put it back together and then she could pick it up. She called to see if it was ready for pick-up and we told her that it was ready. She then commented that the mower "better still run since it was running when she dropped it off". We told her that we could not be certain about the running condition since it has been sitting in storage for 13 months. She arrived at the shop to pick up her mower very agitated and confrontational. We had the mower assembled back together as we promised and in the condition that it was dropped off with us. She immediately referred back to our conversation on the phone about her mower being in running condition. I explained once again that since her mower has been sitting for 13 months, that it may not run. She then began yelling and screaming at us and asked us to leave. I reminded her that she was at our shop, and she should be the one that leaves. She claimed that it was our fault that her mower has been here for 13 months and that she hasn't contacted us in almost a year. We did not swear or raise our voices to her. We were not aware of a child in the vehicle with her. We did not charge her for our diagnoses, time or storage. She abandoned her mower at our shop for 13 months after rejecting the estimate and without calling or checking on the status of it. It is unfair to expect that her mower would even still be at the shop, much less in running condition after being left for more than 13 months. It is also unfair and unreasonable for her not to accept responsibility to follow-up on picking her equipment up."