ProGreen Plus Small Engine Repair

I totally agree with the reviews of 7/13/12, 7/19/12 and 4/22/13. I contacted ProGreen after having problems with Lowe?s contracted service provider for my 1 year old riding lawn mower. ProGreen was also recommended by a professional lawn care provider. This is where I made the cardinal sin of not doing my homework. Being that they were recommended I DID NOT check Angie?s List. It was after I started to have problems with this company I did check and found that the same problems I was having, others have had. If I had checked Angie?s List prior I WOULD NOT have had to go through the problems I did, for I would not have used them. This only goes to show that Angie?s List WORKS. I took my riding lawn mower in on August 30, 2013. According to them I took it in on September 7 (this is what he told my wife and me). While he can make paperwork show anything he wants, my date is correct. My next door neighbor, a Sgt with the Knox County Sheriff?s Dept, is the one that took it over for me with his trailer and can substantiate the date. On Sept 7 (Sat) my neighbor was not even in town. Also, the tag attached to the mower stated Aug 30. This in itself makes his word and record keeping suspect. When I took it in, I explained the problem I had with the other company and that I just needed the deck leveled. He told me that was nothing and would take only 1 or 2 days (again in front of the Sgt). Wednesday of the following week I called to check on the status and was told that they had not started on it but should have it by the end of the week. Wednesday of the NEXT week, after not hearing from them, I called again and this time I got the answering machine. Asked them to call me which they never did. Called a second time and got the same response. My wife and I went over there to check on the mower (just as one other reviewer had to). It was not only sitting there having never been touched but outside in the elements. We were told that they were backed up. I asked him, if at the time I brought it in, why he didn?t tell me then that it would take 2 weeks instead of ?1 or 2 days?. He did not respond. If he became backed up AFTER I brought it in then it was apparent that he was putting his MORE important customers in front of me, shoving us to the back of the list. His attitude and demeanor was one of arrogance, rudeness and condescension and a total lack of concern for us, his customer. When I brought up Angie?s List and the complaints I read, his response was (again in front of my wife and me) ?does anybody say anything good on Angie?s List?? Well, as a matter of fact they do (including me) but only when there is something good to report. Apparently his lack of professionalism and customer concern has earned him not so nice ratings. making him resentful of a tool that not only benefits the customer but the business as well. Because he is aware that I am a member of Angie?s List and would probably write a review, he called us right after we left his facility and agreed to have the work done promptly AND deliver the mower to us - a delivery he said was something he could not do. I say this too in the light that he was totally unwilling to do anything for us while we were there. I admit that, like the other evaluators, I lost my temper. He has a very negative affect on people. Being that the problems written by myself and others are the same, it is apparent that the problems are factual, regardless of how he may answer them. Like the others, I STRONGLY recommend that NO ONE use his business. The only way businesses like his can be held accountable for very poor customer service, relations and practices is through the lack of support by future customers. I have been made ACUTELY aware of the benefit of Angie?s List and will ALWAYS go there first regardless of anyone else?s recommendation. The List works and provides a valuable service to the buying public. Business that warrant the accreditation also benefit from the List and for those that do not deserve it (such as ProGreen) need to change their practices and attitude to get it. People WILL write good things about a company, but only when it is warranted.

never completed the job

They do not answer their phones or return calls promptly. I had to physically drive to there shop to see what the status of my lawnmower repair. It just so happened that it was fixed and sitting there. Price was also high for the basic tune up that was needed. Overall, I wouldn't recommend, there are plenty of better options available.

.

unknown

I had dropped my push mower off to have the self-propelled mechanism repaired. After a few weeks, I had not heard anything and called to get an update. They said parts were backordered and they would let me know when they came in. I called several more times for an update and they reassured me that they would call me when it was ready. I asked if they had my number, which they repeated to me. It turned to winter and I did not bother them again until summer came and I needed my mower. I decided to just go get it since they had had it so long and had made no progress and I couldn't imagine parts being backordered that long. They told me the parts had been discontinued and tried to give it to me taken apart and missing pieces. I asked that it be put together with all the pieces and was understanding in them needing time to do so. I went to pick it up several days later and he said it may not run anymore since it had set a year. I said I didn?t understand why it wouldn?t since it ran fine when I brought it. I also noticed later that they weren't even my original parts. The parts they put back on my mower didn't even fit. I also said I was frustrated no one called me to tell me parts had been discontinued so that I could have picked it up a long time ago. The owner became irate saying it was my responsibility to have contacted them. I told him I had called several times the first few months, which he denied my doing so. Then he went on to say they had called me numerous times, which they did not. At this point I did raise my voice and told him it was b.s. I told him I could pull my cell phone records to show my calls and the lack of his. He went on a tirade saying he should have been charging me storage fees all this time and I was ?f***ing? ridiculous. He kept getting in my face and I told him to back off and he needed to leave so I could load my mower. He said it was his property and he could do what he wanted. I once again told him to back up. He told me to get off his property, which I was trying to do but was loading my mower. He then called me a ?bossy a** b****.? This was in front of my two year old who was sitting in the car. In hindsight I should have pestered them more and originally my only complaint was that they didn?t contact me to let me know the mower couldn?t be fixed, but I am completely floored by the confrontational owner, unprofessionalism, and lack of customer service skills. UPDATE: I reported the incident to the Better Business Bureau and he responded with the statement below, which is an absolute lie and complete fabrications, but was what I expected. When I stood by my statement, he submitted another statement going as far as to insult my appearance and said I looked "disheveled" and was "sweating profusely" and accused me of being on drugs.I stopped at his establishment after I had ran 3 miles at my gym?Then he told the BBB that I was covered in tattoos and piercings as if this discredited me in some way. The complaint was about his unprofessional behavior, my appearance has nothing to do with anything.He listed piercings I don't even have and tattoos I do have he couldn't even see. The fact of the matter is, I have no reason to lie and nothing to gain. Just based on my experience, I was appalled and felt the public should be made aware.

Couldn't have gone better. See above for a description of how it went.