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Prince Carpet Services

Carpet Cleaning, Ceramic Tile, Upholstery Cleaning,

About us

Prince Carpet Services, where you are treated like ROYALTY!

Business highlights

33 years of trusted experience
Emergency Services Offered

Services we offer

Carpet Cleaning Service, Tile & Grout Service, Rug Cleaning, Upholstery Cleaning, Tile cleaning

Services we don't offer

N/A.

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
MasterCard
Visa

Photos of past projects

Reviews

3.99 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
0%
3
11%
2
0%
1
22%


Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.3
responsiveness
4.3
punctuality
3.9
Showing 1-9 of 9 reviews

Gerald James T.
05/2016
1.0
carpet cleaners
  + -1 more
Tried to email the gentlemen indicating we were extremely disappointed. He has not responded to the e-mail.
Description of Work: The vendor showed up late for his appointment. He did try to call I guess but I was on the phone. He cleaned a carpet in our bonus room. Room looked ok that day. I do not think he used any chemicals. All the spots have since come back up especially where my wife told him it needed extra attention. A month later the carpet looks as bad or worse then before he did the work.

Rating CategoryRating out of 5
value
4.0
punctuality
1.0

$80

Patricia B.
07/2015
5.0
carpet cleaners, ceramic tile
  + 0 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Pearlie M.
05/2015
5.0
carpet cleaners
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$300

Pearlie M.
08/2014
5.0
carpet cleaners
  + -1 more
It was a good job. There were some areas that needed to be touched up, he did come back and touch them up. He was very nice and respectful.
Description of Work: They cleaned my carpets in 4 rooms and a hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$250

Jill R.
07/2014
3.0
carpet cleaners
  + -1 more
I thought when they were here that they had done a good job. However, the next day the stains reappeared. They seemed rather rushed and somewhat uninterested in my problem
Description of Work: Cleaned some carpet places where we had cat urine stains.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$200

Connie B.
02/2014
5.0
carpet cleaners
  + -1 more
He did a great job.
Description of Work: Cleaned all of my rugs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Kenneth F.
10/2013
5.0
carpet cleaners
  + -1 more
They were prompt and professional. They took their time and were very thorough. The carpet looks good, and I was surprised how well the cleaning. I was very pleased.
Description of Work: they cleaned six rooms of carpet, did some spot cleaning, and deoderized the carpet. They also cleaned our throw rugs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Rocky H.
09/2013
5.0
carpet cleaners, ceramic tile, upholstery cleaning
  + 1 more
They steam cleaned my carpet and were very thorough with the cleaning. Also, they cleaned my kitchen tile and grout as well as my recliner sofa. I saw the 1 review of them on Angie's list so I was a little worried about hiring them but a good friend of mine highly recommended them so I figured I would try them out (I did use Stanley Steamer but was tired of getting charged more than quoted). They were on time and went above and beyond cleaning and getting food stains out of my sofa and dining room area. The price I was quoted final price I paid. I will have them back next year to clean. Very satisfied. A+
Description of Work: They steam cleaned my carpet and were very thorough with the cleaning. Also, they cleaned my kitchen tile and grout as well as my recliner sofa.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$285

Response from Prince Carpet Services
Thank you very much for your review!!! A+ Customer

James M.
11/2011
1.0
carpet cleaners
  + -1 more
I would not recommend them as it was a horrible experience. I don't even know if they are still in the business quite frankly. I don't think that they are listed on Angie's List. I will never forget their name. They have a coupon in the phone book and a money back guarantee which I did not honor. It was absolutely the worst experience that I have had. I did not like anything about them. They came out here and were supposed to steam clean my carpet. They told me that it would dry within two hours but it took three days to dry and I had to get a machine to pull the water out of it. They steamed the paint on my baseboards. It was horrible. They would not even return my calls. They did not do anything to fix it and that was no way to run the business. I will never ever call them back again in the future. I don't want them back here for all the money in the world.
Description of Work: I used the services of Prince Carpet Services a year and a half ago for carpet cleaning.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$100

Response from Prince Carpet Services
I am very sorry to read your complaint. We have reviewed it and would love to correct it. We have an invoice for a job done at the corresponding address on 09-23-2008 in the amount of $80. We are still trying to reach the listed phone number to offer money back and/or a complimentary service. Matt is a certified Master Cleaner and Prince Carpet Services is licensed and insured. We take customer satisfaction very serious as we are a small family business. We do not quote a 2 hour dry time, we always advise 4-6 hours. We are very sorry you were not satisfied with your service, and we would love the chance to fix the situation. Please give us a call at 865-740-5525. Thank you!

    Contact information

    PO Box 31745, Knoxville, TN 37930

    http://princecarpetservices.com/

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Cleaning,
    Ceramic Tile,
    Upholstery Cleaning,
    Oriental Rug Cleaning,
    Pressure Washing,
    Window Cleaning,
    Water Filtration and Softening,
    Water & Smoke Damage,
    Drapery Cleaning

    FAQ

    Prince Carpet Services is currently rated 3.9 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    Saturday: 9:00 AM - 5:00 PM

    Prince Carpet Services accepts the following forms of payment: American Express,Check,MasterCard,Visa
    Yes, Prince Carpet Services offers free project estimates.
    No, Prince Carpet Services does not offer eco-friendly accreditations.
    No, Prince Carpet Services does not offer a senior discount.
    Yes, Prince Carpet Services offers emergency services.
    No, Prince Carpet Services does not offer warranties.
    Prince Carpet Services offers the following services: Carpet Cleaning Service, Tile & Grout Service, Rug Cleaning, Upholstery Cleaning, Tile cleaning
    N/A.

    Contact information

    PO Box 31745, Knoxville, TN 37930

    http://princecarpetservices.com/

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 5:00 PM