Prime Renovations - Refined Home Remodeling

B++ Rating (I'm a tough rater, that's the only reason it's not an and quot;Aand quot; (Excellent)) Overall went well, Troy and Chuck are professional, responsive to issues. It took a little longer than we wanted from getting the estimate to starting the work. Part of the delay was my own fault because I was working around my busy travel schedule and weather delays, but it could have been a little more proactively managed - a couple times I had to call to set schedule dates, but once dates were firmed up, things were pretty much on schedule as promised.. Troy and Chuck were very professional and accessible and great to work with. They subcontracted much of the work and have a couple of crew that did the fence work. We had a few issues on ordering - wrong composite fence color and design changes, but we were satisfied with accommodations to correct these issues. The crew did a good job cleaning up after themselves and the quality of the work was good. In regards to the roof, Troy worked with us on the price to meet our budget, he contracted this out. The finishing touches on some of the flashing was unacceptable. We pointed this out to Troy and he ensured the contractor fixed it. We are planning new work in 2013, we will definitely have Prime Renovations submit a bid for the work.

Our experience was excellent. Troy Wilson was very friendly and easy to work with during the entire process. His crew was very professional and took pride in the work they did. Troy showed up on time for the estimate meeting. He stayed in contact with us during the entire process, keeping us informed as to when materials were scheduled to be delivered, when his crew would show up, and when the work would be completed. He was on-site everyday to be sure things were going as planned. He listened to our concerns about problems with the initial deck structure that had been screwed up by our original contractor, and went above and beyond to insure that our deck was fixed to our satisfaction. His pricing for the extra work that was needed was very fair. We could not have been more pleased wih the work that was done. If we have any other work that is needed around our home, we will not hesitate to call on Prime Renovations.