PerfectWater

I have never hired a company that was so devoted to caring for the customer and their concerns and not just "Customer Service". As we all know, having great quality water is imperative. You cook with it, clean your clothes and children with it but when you have well water...that can become an issue. Rotten egg smell or harsh acidic water. We don't want that for our plumbing and fixtures let alone for the fragile skin of our babies. Daniel, Ezikial and their team have gone above and beyond to fix my well water issues. The service man they sent, Micah, is the most knowledgeable young man I have met when it comes to explaining the issues and then fixing them. A locally owned and operated company and by far better than a chain corporation. Thanks again Daniel for making my water Perfect!

unknown

The service was excellent. They were very professional and courteous. It took him about two hours to complete the work. One guy came out to do the work. He showed up when he said he would and knew what he was doing.

unknown

Their people were very professional. They were prompt and showed up when they said they would. Workmanship was very good and they cleaned up after their work. The equipment they installed was high quality and has performed very well.

After a very professional presentation explaining what equipment we would need installed and why it was needed, (This was after our water was tested and we received an in depth report of every possible contaminant it contained) we decided to go ahead with the job. We had been getting quite a variety of water from our well. Sometimes it seemed not to bad. Other times it was so orange that we couldn't wash any white clothes without it staining them with a rust color. Our toilets required cleaning every day, whether used or not, just to keep the orange color from staining everything. Even the stainless steel water bowls we used for our dog required cleaning every day to remove the slimy orange on the bottom. You can probably imagine what our coffee maker looked like each day. The equipment was installed. Let me add here that I am a little on the anal side when it comes to how things are done and what they look like when finished. I was not disappointed. The young gentleman that did the installation knew what he was doing. Pleasant, very knowledgeable, and hard working. Everything seemed good with the exception of a little orange color that still remained and stained (toilets, sinks, etc). It may have been minimal, but it was still there. After taking more samples and doing more testing they changed some equipment and also added some. Still, the water was not perfect. It had what appeared to be the slightest amount of color (iron) in it. Believe me when I tell you that these people would not give up! Many times I heard them say and quot;we promised perfect water and that is what you'll haveand quot;. Finally after putting in a 2 micron filter as the last stage the water was what they had promised from the beginning---Perfect! I wish I had kept track of the amount of man hours it took to this point, because it had to have hurt their bottom line something terrible. Yet, not once did they comment or remark about the extra equipment it took or the extra time. On the contrary, they seemed to pride themselves in what turned to out to be a challenge to make it right. Every person I dealt with from Perfect Water was polite, respectful and apologetic for it taking longer than expected. These people never gave up. They tested. They reviewed the situation with their respective equipment suppliers, and in the end they succeeded where, I myself, probably would have thrown in the towel. This is a family owned local business that I would recommend to anyone having water issues, Can't say enough good and I'm very glad I stayed local.

My wife and I retired to East TN in July of 2009 and contracted with a Pigeon Forge building contractor who seemingly specialized in building log cabins to build our retirement log cabin. Our prime contractor's plumbing contractor installed both our water well pump and well water treatment system in February of 2010 and we were living in our new home by March 1, 2010. From April 2010 up until the Fourth of July week of 2010 we often had slight color distortions in our well water from dirt. We had been discussing this issue with our prime contractor who contributed the slight color distortion in our water to other wells being drilled in the same water vane nearby (however we could never get our prime contractor to inform us of where such water wells were being drilled). Starting on the Fourth of July weekend of 2010 our well water turned to a coffee color and remained the same for 39-days until our well water pump was raised. Unbeknownst to us, anyone in the state of TN must hold a license to install a well water pump and yet another separate license to install water treatment systems. Our prime contractor's plumber did not hold a license to install pumps on water wells or a license to install water treatment systems. Our prime contractor was of little help to us in our dilemma and we were basically left to fend for ourselves. I contacted our well driller and the TN State Division of Water Supply – Knoxville office. Our well driller came to our residence to put a camera down our well for observation and on the same day a Staff Geologist with the TN State Division of Water Supply – Knoxville office was present. After all was said and done the Staff Geologist with the state of TN suggested that our well water pump had been placed 20-feet from the bottom of our well. According to the TN Staff Geologist, the last 40-feet of a hole is called the "rat hole" for develop purposes, sediment and etc. Both our well driller and the TN Staff Geologist recommended I contact Denis Rochat of PerfectWater for our water treatment system issues. On August 12, 2010 our water well pump was pulled by a TN "licensed" pump installer, from the "rat hole" as the TN Staff Geologist put it and we have had perfect water ever since. Still, we were not able to get our prime contractor to come forward and make the needed and necessary changes to our water treatment system. Accordingly, we hired PerfectWater who performed the work on January 11, 2011. I'm so infuriated with what our prime contractor's plumber for what he did to us I have filed a complaint with the State of Tennessee, Department of Commerce and Insurance, Board for Licensing Contractors which is in its final stage against this plumber for his unlicensed activity. As part of my support to the above-referenced complaint I asked Denis Rochat of PerfectWater to put in writing a summary of the work he did at our residence. Following, in part, is what Mr. Rochat wrote in his summarization: "Field analysis indicated low to moderate levels of hardness (lime) and iron, normal pH, and slightly elevated TDS (Total Dissolved Solids). Observation of the water indicated some turbidity (discoloration). Client reported that turbidity fluctuated from extreme to mild which is a common occurrence in wells with turbidity problems. Observation of the physical layout of the distribution system in the vicinity of the well revealed that the plumbing used for the main water supply from the pressure tank, through the treatment equipment to the hot/cold tee off was ¾” pex. Vanguard style fittings were used which further reduce the inside diameter of the plumbing at each fitting to ½”. This accounted for many fittings as the plumbing was routed from the pressure tank, through the treatment system and back to the main. Observation of the treatment system revealed that a “Sanitizer”, Model ASP1-1054, mfg by Water Right, Appleton, WI had been installed. Proper water treatment for well water includes: 1. Understanding the supply a. Water chemistry b. Water pressure c. Flow Rate 2. Understanding the demand a. Use of the water b. Number of occupants c. Number and type of fixtures My recommendation was to start with a laboratory analysis of the water to understand the water chemistry. A sample was collected, by me August 3, 2010 and sent to National Testing Laboratories, Ypsilanti, MI. Upon review of the lab analysis and consideration of our observation of the physical plumbing and equipment installed, we made the following recommendations to Mr. Owner for correction of problems associated with this well. Turbidity: Have a licensed pump setter install the pump higher from the bottom of the well to see if this will eliminate the turbidity or install a 3-5 micron backwashing filter to filter the earth material from the water. Softening and Iron Removal: Convert the ASP1 system to an ASP2 system. The ASP1 is designed to correct low pH problems in addition to softening and iron removal. The pH correction feature is very salt consumption intensive and would cause the system to utilize approximately twice as much salt as is necessary for the application. The ASP1 would be considered a mis-application of equipment on this supply. Disinfecting the Supply Install an ultra violet disinfecting system to assure that this supply is always microbiologically safe. The lab analysis revealed that no coliform bacteria (thus no E-coli) were present in the sample. Perfect Water recommends that every water supply should include a method of disinfecting the water. We do not support a commonly held belief that an annual test is sufficient to assure microbiologically safe water. Plumbing Upgrade all plumbing from the pressure tank to the main Hot/cold tee off to 1” to prevent flow restriction throughout the home. The pump was relocated, as arranged by Mr. Owner, at a higher position in the well, which solved the turbidity problem. Therefore, the originally recommended 3-5 micron backwashing filter was no longer recommended. Mr. Owner contracted with Perfect Water to complete the other recommended corrective measures. The work was performed January 11 - 14, 2011." PerfectWater is a family owned and operated company located in Knoxville, TN specializing in providing quality water centrally infrastructured for seamless use throughout the home. I highly recommend contacting PerfectWater at the planning stages of your new home and/or whenever you have water issues. There's only one say to say it: untreated water has no place in your lifestyle. You can eliminate it from your home- and your life – call PerfectWater today! I have included before and after photos in this report.