Mr. Rooter Plumbing of Knoxville

Description of Work: Absolutely a total rip off. Quoted a job out based on projected hours and the difficulty of the job. After arriving at the job the foreman and owner of the company asked me to provide towels to clean up water, look up a business for concrete that he did not bring and even asked me for a broom and dustpan. What type of professional does not bring his own tools and supplies and can not use a smart phone to look up an address that he needs? The job took about 6 hours less than was originally told with much less work needed to complete the job than I was originally told was required. After this he never subtracted any money from the bill and left. After leaving the two toilets that were worked on started continually running water through the tank. I called and was informed that they did not work on that part of said toilets and if I wanted them repaired that I would have to pay for them. Very strange that both toilets were functioning perfectly well before they arrived as the flapper valves and floats were replaced only months ago. Mr. Rooter replaced the floor seals on our toilets and resat them. They refused to come back and look at our problems as they said "we never touched the inner workings of the toilets and are no way liable now that they are faulty". He had no explanation how both could have broken at the same time with the same problems after they were here. Very rude about the whole situation but was more than happy to look at them for an additional charge. Almost seems as if he intentionally damaged the working parts of the toilets to have to be able to come back out for additional money. I only used them as I was led to believe that they were affiliated with Roto Rooter (which they are NOT). Absolute crooks with no regard for honesty or customer relations. The owner/foreman name is Randy Nolze and his franchise is located in Knoxville, Tn. DO NOT USE HIS BUSINESS EVEN IN THE CASE OF AN EMERGENCY!!