Mr. Appliance of Knoxville

We called Mr Appliance in June to help with a smell in our dishwasher. At that time the tech told us he found what he thought was the source and remedied it. He also informed us that if the smell comes back within a year it would be covered under warranty. Fast forward 3 months later, the smell is back. When we called to ask about a followup visit they proceeded to say it was not covered under warranty and charged us another $140 to come out for diagnostics... okay, cheaper than a new dishwasher, please come out. On scene the new tech tells us he cannot find anything wrong. Proceeds to tell my wife to clean it more often then charges us another $50 for customer consult. $190 later we're in the same spot + a HUGE scratch on our hardwood floors. Would not recommend. I am in the process of following up for refund of the $50. 😡

To say that I am dissatisfied is an understatment. DO not use this service. They charged a 175 diagnostic fee which was completely understandable the first time that the technician came out. The technician was evaluating the washer for an hour and reset the motherboard. I was told that it might not fix the problem and that they might have to come back out but that the return visit would be covered by the 175$ initial fee. I called back the next day because the problem was not fixed and rescheduled a return visit. I unfortunately was not in the house that day due to having to work. The technician said that it would need a sensor replaced and proceeded to charge another 275$. They have now charged 450$ for a washer thats only worth about that much and its still broken. I have used other services in the past and I regret not going with them. This company is nothing but a scam looking to nickle and dime you out of whatever money they can. I talked to Tiffany who titled herself as the manager and told me that there was no one else I could talk to.

They came out here, 4 times to fix the same problem, each time charging us 300 dollars, assuring the ice maker was fixed. This was in a 3 week period. Finally the 4th time they told us, our ice maker couldn’t be repaired, and we were just out all of our money. Total scam!

Do not use this company--expensive, poor service, and terrible customer service. The technician failed to diagnose the issue correctly and communicate the possibility of additional repairs that may be needed to fix the problem. I am not sure if he was unknowledgeable or simply avoided communicating this, either option is not good. After paying for the first repair we were then told additional repairs were needed, which meant our total cost would in fact surpass the value of the machine itself. When the manager was confronted with the technician's failure, she first admitted that her technicians should "typically" communicate such potentials upfront, but then doubled down and took an argumentative approach. In the end, she sought to blame me rather than her technician's failure to communicate. She is right, I was wrong for trusting Mr. Appliance to be thorough, honest, and reliable. There are lots of other options for your appliance needs, go another direction.

The tech was condescending and said he fixed the problem. I wrote a bad review on Facebook because of the very displeasing interaction. A week later, the same code returned. I called to have him come out again and they refuse to return due to my negative review. They also lied about conversations that never happened regarding their inability to fix the problem and about communication efforts.

Here’s my experience with Mr.Appliance....on 2/11/20, I had a dryer heater and thermistor replaced in my dryer. $356.27. On 2/13/21, 367 days later, the same issues arise with the dryer. I emailed Mr. Appliance, 2/14/21, asking if there’s still a warranty on the parts. I’m told if I had called them on the 2/13/21, that was a Saturday by the way, they might could have done something but 48 hrs later was too late. The parts probably cost them $70.00. I was told they could come out and checked it again. Pretty hard to believe a company wouldn’t even try to make good on a repair that is just barely a year old over $70.00

Almost 3 months later and still not repaired. They have been here 3 times with nearly $600.00 paid to date. He was here yesterday and said I needed another $340.00 part. So they were trying to charge me almost $1000.00 and no guarantee that problem would be solved. I called to talk with a manager but she was out to lunch so I left a message. "Someone" called back a few minutes later and after explaining my shock and disappointment, she said that parts fail. How convenient they failed bam bam bam in the spread of just over 2 months. Not customer friendly. This is a "racket!" Customer beware!!!!!

Over a half dozen service calls and still never fixed the appliance. Poor technicians and even worse customer service. Very dishonest company. find any other repair company instead,

Very expensive, Insisted on payment upfront, No resolution to problem. Go to UTube instead, get same day part delivery and no need to miss work waiting endlessly. If you want repair done correctly, do it yourself.

Charged $270 to replace a lid switch on our washer. The part costs between $8 and $30, and they provided about 20 minutes of labor. No receipt given at time of payment. Nearly $100 fee just to diagnose the problem so you're already out of luck by the time the tech gets in your door. Called and spoke to people in the local office twice and they refused to do anything about this outrageous price. Claimed they spent $85 on the part, which is not credible and is far more than any price I found. Do NOT use these crooks. I filed a BBB complaint against them and may even pursue legal action if they do not refund my money.

It started out well, however once the tech came out and diagnosed the problem the service declined. The tech arrived promptly, diagnosed my stove and told me it was working fine. As soon as he left I tested it myself and it wasn’t working. He returned and determined that I needed a new circuit board. I was charged $89. For service call and $237.65 for the part. The tech indicated on his invoice that he installed the new part. It was never installed! A week later Mr. appliance called me to cancel my install appt. and said they did not have the part yet. A week passes, and the part still isn’t available. I call to complain and was told the part was on back order with manufacturer and they could not give me a definite update. It has been a month! So here I am $326.65 dollars later, no part, no updates, no stove!

Technician was prompt and courteous but he did no more to diagnose my drain problem than I did. Pushed a few buttons on the washer to replicate the issue and then said my drain motor was burnt out. Never checked the hoses or the actual drain to see if there was a clog. Then he gave me an estimate to repair. When I asked him to separate the quote into parts and labor I found he was charging nearly $80 for a part I could get online for $18. I asked if I could provide the part. He said I could but it would be several weeks before they could come back. So I paid the $90 service call fee and sent him on his way BTW the entire repair charge was $259. A bit excessive since I bought a brand new unit for $549.

Return trip was required because parts were needed. All went fine.

No problems

The Tech was able to diagnose the problem and replace the faulty part.

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unknown

He was polite and did his job. He came in for a diagnosis and he told me that replacing parts will not stay longer because the main computer is down. He was honest to tell me that. He responded well and was very professional. It is easier to schedule. You can schedule online and he was prompt.

I received absolute wonderful service from the technician. I would highly recommend them.