Mower Genius

I was glad they could offer me next day service. I was a little disappointed in that the charge was 10.00 more than my estimate but very pleased in all other areas.

#1 was told 7 to 10 days.......it took 29 days #2 Tried to bill me for a $120 service that was never discussed #3 Took it there suspecting loss of fire and relayed that info to owner and both workers, Took it to them to have it diagnosed and all that happened was parts changed and carb cleaned that has nothing to do with the problem stated. After racking up $ 334.00 bill still the problem wasnt fixed. Then owner came to look at it and within 15 min determined that the coils were needing changed. Which was my suggestion in the first place. Bill was reduced to an agreed upon price to $204 plus the $89 I had already paid and when I went to pick it up it was $10 more than agreed upon. Will never use them again, you will not have a technician work on your machine just a parts changer. Powell Power is your best bet, would of only been $200.00 there but they were 2 weeks backed up and I was looking for a faster turnaround. Total paid was $305.00 the Genuis

Both items returned to me not operational - it was obvious the work wasn't checked before equipment was returned to me. Riding mower had wrong size blade attached and was too big to turn. The second the blade was turned on it jammed into the mower deck and stalled the engine. When Mower Genius came back to the house to assess the problem, they couldn't figure it out in the driveway and took the mower back to the shop. The push mower didn't work either. It would start and then stall out. They took this back with them along with the rider. Many weeks the push mower sat at Mower Genius with e-mail updates advising this was a known issue and they were working with Honda. After calling asking for the mower back regardless of working condition, I brought it to Mayo Garden Center who is the local Honda service center and issue was resolved next day. In the end they refunded a portion of the money I spent on the push mower, and credited my account for the service charges while still charging me for the assessment fee they charge just to look at a machine. I was enticed by the quick turn around they offered, but found the quality of the work to be poor. Overall bad experience.

Mower Genius was very professional - picked up and returned mower timely - very happy with service . Will use again next year : )

Took a little longer than I expected but service was preformed and I called him back a few weeks later for a different kind of mower repair

After about two weeks it was ready. I was told they had replaced the carburetor and it would run like new. I paid $75.38. It started only once when I tried to use it so I took it back. Jim said it was common for mowers to have to come back in because they wouldn't start after coming into their shop and the carburetor was probably the problem. When I picked it up after their second "repair, they said they replaced the carburetor! They charged $81.34 for this second repair, even after Jim and I spoke at some length that this was not right. So they soaked me for $156.72 to get my mower running! And when I got it home and used it, it didn't run smoothly and the motor kept surging! Their workmanship proved to be very poor.

They repaired the mower in a timely manner, and at my request, also did annual maintenance (sharpen blades, etc). Mower runs just like new! I appreciated the text when work was completed. Highly recommend Mower Genius.

While Jim was very professional and responsive on the phone, they had my machine for over 2 weeks and when all was said and done, they didn't fix it. They concluded that it needed a new carburetor and had to order that, only to find that the new one didn't fix the problem. Then told me that it must be a bad engine as the compression was way too low. Said the repair would be very expensive and that a warranty claim would be unlikely since they felt "bad" gas may have been responsible. I paid a token $35 for their diagnosis work. I then took the pressure washer to a "garage mechanic" small engine guy. He found that the spark plug was cracked, replaced it and the machine started right up and ran perfectly. Have used it twice since with no problems whatsoever. Only cost me $40. This other guy (Josh of Metal in Motion) saved me from throwing the thing out and buying a new one. Bless him. Bottom line --- Mower Genius made an assumption about what was wrong without actually looking at the machine --- and told me it was basically unfixable (affordably) --- when all it needed was a new spark plug. I was quite disappointed. Professional demeanor but not so genius workmanship. Won't go there again.

Very good. They are nice and communicate well during the repairs. It took ours longer because parts had to be ordered.

Excellent work, completed within a week.

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Mower runs and cuts great. Jim kept me updated with emails . I would definitely recommend him to anyone needing service on their power equipment.

shoprepaired (replaced) stabilizer bar and did a complete service (oil change, blade sharpen etc.). Very satisfied with Jim.

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Jim was wonderful! He came out and picked up our riding mower and loaded it himself on his trailer. He got the mower running like new. It wouldn't even start before. It works great now. He delivered it right when he said he would. He was very professional and timely with his calls and updates on his progress. He has our business for life! No one can go wrong using him to service your small engines.

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Returned call promptly, professional operation, e-mail notifications with status of work and invoice copy when completed. Everything seems to be working fine.

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Hardin Valley Equipment use a computer based booking system for pick up and scheduling of your work. They provide updates via e mail so you always know what is going on, no need to keep hanging on the phone. All repairs and servicing were explained to me and the customer service is excellent. I can really recommend this company.

We have been looking for a lawn mower servicer for a couple of years now. We saw a sign for HV Equipment and looked them up on the internet. Their website is very informative including charges for "standard" service work. We called Jim who very professionally answered the phone, asked my husband some questions and setup a time to pick up the mower. He arrived promptly to get the mower and was very professional. He told my husband he would look at it and get back with what he thought should be done. As the mower had not been serviced in several years, he thought that would be the issue. He very promptly got back to us with what was wrong and the estimate to fix - said it would take about a week. During the week that Jim had the mower, we received several status updates via an automated system. He delivered the mower back to us exactly a week later and for exactly what he said the charges would be. His charges were extremely reasonable and the work was top-notch. We will definitely take all our mower service to him in the future.