Master Services

5 fails in one job, didn't even listen on what the problem was. Then raised the wrong floor, probably damaged the house. [*** Link removed ***]

Salesman was great to work with on figuring out what to prioritize on with our budget, however he overestimated the ability of his team on a couple things, which was resolved by refunding work that could not be completed.

They don't do this kind of work. Your service failed to match my needs.

It was $300 cheaper to rip out and replace my sidewalk then do concrete leveling. I chose leveling due to schedule. That could be done immediately. Rip out and replace not till spring and then it would create a mess. In the end i wish I would have waited. The leveling was so so. I believe what the contractor did was best that the technology could do. I talked to the craft about my concerns while on-site and they were straight forward with answers. Basically technology was over sold. MasterServices was professional. They followed up before install and after.. There is a difference between service and product. My issue is totally with product delivered. Let's talk price as I'm sure many want to know costs. The minimum charge is $1500, but thats standard in the industry. I had 10 foot of sidewalk so that is why it would have been cheaper to replace. Actually 10 ft was lifted but the quote on replacement was everything 20' plus front stoop. Would I work with masterservices again? Wow that really depends! In my mind its the product delivered, not about how many times customer service calls you.

This review is for Master Services, Crawl Space and Foundation Repair in Knoxville, TN. phone # 8653453030 , [*** Link removed ***] . We had the pleasure of meeting Nick (Sales Inspector) and Brandon, Brandon, and Jacob (Installers). We hired Master Services on 2/16/21 (work done on 2/22/21) to install a WaterGuard sub-floor drainage system in our home in Greeneville, TN. Nick is a terrific salesman. He is professional and does not push any unnecessary work. Brandon, Brandon and Jacob (I believe Jacob was our installers name - sorry if not), did such a tremendous job. They worked quickly, efficiently, and made sure to keep our home free of mess. Overall we are very happy we hired Master Services and recommend them to anyone needing foundation repair.

Tried selling more work than I wanted.

Expensive work, but Master Services is a pro. The sales rep, Sammy, was very easy to work with. Danny and his crew did a great job with installation. They were prompt in getting to the work site in the morning, and they actually finished a day earlier than expected. The crew did a excellent job of cleaning up when they were finished. I will definitely recommend Master Services.

Very professional from first contact until job was done. Excellant communications, kept me up to date leading up to job. Crew arrived on time, were professional and friendly. Job done quickly with minimal mess. Cleaned up afterward. Exdellant, highly recommend.

We paid just under $15k for our sump pump system and foundation repair in our basement. Was told it is covered under warranty as long as we get the yearly maintenance for $125/year. Called to schedule it and was told I would now be paying just under $200. They can continue to go up anytime they please and if you don't pay whatever amount they decide for the yearly cost, your system won't be under their "lifetime" warranty. I explained we are having a tough time right now due to all going on - they didn't care. DO NOT recommend this company.

The gentlemen were kind, courteous and respectful. As I mention above, my slab was 8ft by 16 ft. Along one 16ft edge, the slab had dropped by about 4 inches. I don't know when it was installed, but I would guess it was part of the original construction (1954), and was enclosed probably in the 70s. The gentlemen arrived with 1 2ft bubble level and 2 digital levels which were perhaps 1ft in length. From there, they proceeded to place their 2 ft level so that its end touched the 16ft edge, the opposite end parallel to the 8ft dimension. They raised the level so the buble was centered and marked the adjacent brick wall about 1 inch up from its base. Did I mention the slab is 8 ft wide in the parallel dimension to their level? Did I mention the slab had dropped about 4 inches along that 16ft edge? I suggested they use my 4 ft level instead, which they really didn't, relying in their 2dt and 1ft levels instead. They raised the dropped edge about 2 inched, and the whole slab about one inch, resulting in the edge which was down 4 inches, being down only 3 inches now. At this point, cracks began to precipitate in the slab, so they suggested we stop, which I agreed. Then they suggested my 4ft level was inaccurate, and that their 2ft level was more accurate, reporting the slab only slightly out of level. At that point, I stacked their level on top of mine, and demonstrated that their level centered the bubble before mine did, but when my bubble was centered, so was theirs; their level was inaccurate with respect to mine! In the end I was told that, once the foam was fully cured, I could get a subsequent leveling. Unfortunately, they had no more open appointments until March. Meanwhile, that slab was under my laundry room, which I removed, temporarily supporting the roof with beams on the surrounding ground, and engineered joists. Since I'd rather wash my clothes at home than wait til March, I decided to level the build a floor over the slab instead, as the foundation for the new laundry room structure (enclosing the plumbing for the laundry room might also prove useful when the outside temperature falls below freezing soon). To be fair, when the job was quoted, I asked about the ability to lift the entire structure, and was assured that wouldn't be a problem, so the guy who quoted the job did not know I would tear the structure down. However, he surely knew there was a chance the slab would crack, and that if it did, they would not be able to address the remainder of the leveling until March. My general review is this: * Admit to the problems which could occur up front so that the consumer can make a wise choice, rather than selling the job with promises of making the slab level. I have no doubt that, give the time, they could make it level. But starting the job in October, and finishing it in March is not acceptable. * Have proper equipment and train your people to use it. Showing up with a 2ft bubble level and 1 ft digital levels, then not understanding that the lift indicated by a 2ft level, when brought to level, is only 1/4th the lift needed for an 8ft span is rank naivete on levels and similar triangles. Not knowing that the pinch of the vile, (or likely the curve, in the vile is offset to one edge, as their 2fter was) determines the accuracy of the level was just the final blow for my assessment of their competence. The fact that I wound up doing exactly what I was trying to avoid; build a wooden platform which was level on top of the sloped slab, makes it seem like a complete waste of $1700 to have them come to my house. I only hope that the result of the foam pumping is that any voids under the slab were filled, and that it now has a foundation under it which will not erode further. I am certain they do fine work, and the price I paid was in line with what i was expecting. The workmanship and apparent level of competence, however, was disappointing.

It was expensive but worth it and I will recommend them to others.

Project went very well. Horace and Vic showed up on schedule, explained clearly what they would be doing, kept me apprised of the progress as the job was performed, and walked me through the results. I was a bit surprised by the price for the work, but this was the only company that responded and committed to do the work, so I really don't have a good comparison price point. Note that the process was NOT mudjacking, but jacking and reinforcement with a poly product that offers many benefits over mudjacking.

Couldn't be more pleased! Some will say that MasterDry is more expensive than some of the other companies/quotes, but the service, professionalism, and quality of the work they perform is worth much more than any price difference. The workforce is incredibly well trained, polite and respectful and they have obviously been taught how to handle themselves in your home. MasterDry obviously understands the science and reasoning behind the work they do and they are not simply selling you a product! Simon went above and beyond on his recent visit. Thank you, Simon!

Very knowledgeable. Extremely helpful and informative. Will definitely be using him in the future should we need any work.

With the recent snow melt and the rain we are having this may be a timely recommendation. I hope you don’t have this need, but if you do I would like to recommend Master Service Company. We had at least six estimates for waterproofing our basement and although not nearly the cheapest, we were impressed by the presentation and the personnel and low key sales approach. So, we hired them! The work was done last week and again we were impressed with the crew doing the work, the care given to hold down the dust created, the quality of the materials used, and the willingness of the crew to keep us apprised of the job as it progressed. The was great care given to cleanup of what is a very messy job. We waited until the repair had been “battle tested”, (and this inclement weather has certainly accomplished that) before writing a recommendation. We could not be more pleased at this point. Again I hope you don’t have the need, but if you do give Mr. Jeff Russell at Master Service a call. Contact: Jeff Russell 317-720-3288.

The job was done to my satisfaction and the service crew was very professional, friendly and punctual.

I couldn't be happier. Very professional work, friendly staff, fantastic clean-up. I wish all contract work could go this well :)

They never contacted me, and when I contacted them, they said they didn't do that kind of thing.

I'm pleased with their work. Professional and punctual installation crew. The project went very smoothly,

Very disappointed with incompetence of estimate and bait and switch practices We had Masters do an estimate on 5/5/18 and when we got the amount and paid deposit, a date of 6/5-6/6-18 was scheduled for basement repair. When the company showed up at house they all of a sudden realized that they were not able to do the job and we needed to get a structural engineer to figure out how to do the job. We not only waited 6 weeks for them to come and do job, which delayed other repairs, they did a bait and switch on us and advised us more money would be required to do repair as their incompetence and ignorance was unable to do an adequate estimate. I also think that they did not want to do the job for price given and maybe thought work was tougher than they thought. This company costed me money and time and I would like to prevent this from happening to others. It has been weeks since the job was suppose to be done and all I asked for is that they overnight deposit check, but we have yet to receive the deposit check. They got the interest on our money for the 6 weeks we waited for job to be done and also the 3 weeks and counting after, as they have not returned deposit. It is very discouraging and frustrating to give your trust to a company that takes advantage of a customer that needs major construction to house as the foundation is a huge part of structural integrity of home. We bought this home knowing it needed foundation work, but did not know this company would take advantage of that. I am hoping this will discourage others from using this company as their ethics are very questionable. Calls were made to Masters on 7/13/18, where I talked to customer service, Mr. Blakenship, and Mr. Carter who were all asked to please overnight deposit check. I also returned the General manager Jeff, left message and had to call again as did not get a call back. I got hung up on by employee today 7/24/18 when asking for check to be overnighted. I was upset as have still not gotten our money back, but I guess they don't want to hear complaints they just want to take peoples money.

Very professional, on time, courteous and job well done.

They did a great job. Very good communicators and high quality of work

Went through all Master Dry's questions and then got told there was an $89 charge to inspect a crawlspace that had been previously treated. Funny the ad that says "Free Inspections and Estimates" in Angie's magazine never mentioned that. I told the guy up front about the situation and he waited til the end to mention the fee. I think he didn't know until he put me on hold and checked with his boss. Not the best way to start a relationship. I opted to look for a truly free inspection.

The work was well done; the team doing the work were professional, efficient, and courteous. The team leader (Grant) knew exactly what we expected when he arrived, so I know the representative who scoped the job for us (Dylan) communicated with him before he arrived. Grant kept us up to date on his progress and was very thorough when walking us through the finished product. They left our space absolutely spotless. These guys (Dylan, Grant, and Grant's team) were all good. In a nutshell, they told us what they were going to do, did it, and then told us what they had done.

Barry Jenkins was prompt and professional. I would highly recommend this company and service to anyone who has issues with their basement/foundation!! Great job and Thank you!!