Response from Magnolia Window & Door Company
We are truly sorry for any misunderstanding. However, we have no record of this member calling us for a quote. We are in the business to do business. We would never purposefully not call to schedule a quote. Our clients are our first priority. So it goes without saying we want and need all the business we can earn. It's very possible that this member like the another member from Oak Ridge may be calling another Magnolia Window & Door Company in Georgia, just north of Atlanta. We share the same name. They are a manufacturer. Some discount suppliers in East Tennessee sell their products to handyman companies and builders. However, we DO NOT sell their windows. We actually field many phones calls of people who have purchased their products and are very unhappy. They call us by mistake. And occasionally, we even receive negative reviews that do not belong to us. Again, just a coincidence we share the same name. As our many reviews show, we strive for an excellent customer experience every time.