LANDMARK CORPORATION

My elderly parents contracted with Landmark through their insurance company (Nationwide) after a house fire. The whole house had to be taken down to the studs so it was a large project. After hearing about multiple issues from my brothers, I moved and joined my parents to assist them during the final few months of construction. Horrible experience. [Note: I have a Power of Attorney that qualifies me to represent my parents on this subject.] • My parents, who are in their 80's and are highly agreeable and trusting, were put under way too much stress due to poor management by Landmark. My mother even suffered a stroke during this time. My father was there every day to try to make sure things were done right (largely unsuccessful) and to clean up after the subcontractors. • The project manager was simply incompetent. I never saw him write anything down so he and his crews predictably screwed up a lot. • Completion kept getting delayed, stringing my parents along for at least three months extra with more undue stress trying to work with insurance to extend their temporary living arrangements and having to move back to a hotel. • Landmark installed materials that were inferior to what was originally installed and ascribed in Nationwide’s estimate. E.g., hollow-core doors instead of solid-core, knotty pine ceiling instead of knotty spruce, and construction-grade windows instead of premium. • At the end, Landmark presented over $23K of illegal "change orders". There was no notice to my parents that the changes performed would cost extra, and most importantly, there was no paperwork for the change orders as required by their own contract. The costs were outrageous and had no backup documentation. They seemed to just brainstorm a list of changes and assigned some charges to it to try to make up for the numerous do-overs their subcontractors had to perform. • Before the final settlement meeting, I spent a great many hours combing through Nationwide's estimate and task breakdown to provide a detailed analysis of tasks completed versus uncompleted by Landmark. (My father pulled many line items out of Landmark's scope of work and either chose to not do the items or secured his own contractors.) I asked Landmark for comments and never received any. At the meeting with the Landmark project manager and one of their business officers, they presented their own VERY brief (less than one page) breakdown and refused to discuss my analysis with astonishing hubris and hostility. • The presence of two Landmark reps to close out the contract was obviously an attempt to double-team and shake down my parents for the remaining balance of the contract plus all the "change orders". I protested, they threatened my parents with a lawsuit, and my dad folded like a wet noodle. He held back only a few thousand dollars, which he didn't owe anyway, because there was still a punch-list to be completed. • Not a single item on the punch-list was completed. Instead, Landmark came after my parents for the remaining amount "owed". Fortunately, I acquired a special power of attorney and put a stop to it. Their attorney's final message was insistence on the final payment, PLUS his fees AND release of all claims including punch-list items and future warranty claims. Landmark refuses to honor the warranty that is stipulated by contract between Nationwide and Landmark! Incredible. My parents are owed about $40K based on my analysis of work not performed and what was paid. Even if you discount what my father pulled out of Landmark's scope (because he also was guilty of not acquiring change orders), then they still overpaid by about $7000. They are the only ones I've ever heard of that had a complete post-fire insurance rebuild and ended up with a lesser house.

The job was completed in timely matter considering weather . Landmark met me at my job to complete paperwork and than went to my house to fill out paperwork. The contractor cleaned up and removed as many f the used nails as possible. Landmark worked well with my insurance company.

Landmark went well basically. They seemed quality. The price seems okay.

They actually went above and beyond because they ended up putting pipe insulation on for us, which they didn't have to do, because we didn't have that beforehand. That was nice because we didn't end up having to rip it all down and do that again. You can't even tell where they put the new drywall. They accomplished what the insurance company wanted. The only thing that I didn't is that we have paint on our garage floor now where it got messy but I don't know if it was because our stuff was on the way or anything. Other than that, everything else was great. I had to talk to the people when I went to pay and they were really nice.

They are a good company and they treated me very, very, well. My house was repaired through insurance money and I was able to hire them back. They did some more work for me with a subcontractor, but it was all under them. They give you good personal care in their office and in the field. They're very polite and they do very good work. I would highly recommend Landmark.

It went very well. They were responsive and altered their price when the work turned out to be a little less complicated than their estimate. It was obvious that the contractor had an excellent relationship with the subs.

After 14months they fixed everything on the orginal list. However, due to the time it took to get the roof on we had further water damage inside the house. Process: Siding- They ordered the wrong siding (cheaper) and had to take another month to order the correct one. While putting it up they broke solar outdoor lights (they replaced them after we pointed it out) and when it was on for only three days four pieces fell off. Stucco- We waited several months but when it was done it looked good Roof- Was the first thing they did only took a handfull of months. They used extra long nails which stick through our attic and caused extra splintering that was not there before . Also, they left those nails all over the yard which we continue to find along with the nails they used for the siding. We have recovered over 50nails, luckly no one has stepped on them. Also the old gutters were left out infront of our home for us to dispose of but they came and retrieved them when we called. Windows- This was the best experience of all since they subcontracted to Anderson Windows which had the most polite and efficient workers yet. Doors- The trim has already started coming off the garage door they had put in and the painting on the other door ended up all over our new siding and the deck stain was spilled all over our rocks on the patio. Overall: The work was done after a long period of time, however, we had several things that were missed and we felt like we had to constantly call them to get any information. We will not be using LankMark again.

They should have repaired the work that they had did and they refused to. It was only a couple of months after the work was done that the paint started to fall off. The sent me a new contract on how they were going to fix it and now they are refusing to do anything. The insurance company was there during the new contract for reference purposes and they still have not done anything.