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3.67 Reviews
Showing 1-7 of 7 reviews
Sharon W.
03/2015
furniture sales
 + -1 moreThey are local to Knoxville. They have a showroom. They are very available and accessible. They are good about returning phone calls.
Description of Work: .
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Yes, I recommend this pro
$1,500
Thurman C.
10/2013
furniture sales
 + -1 moreCalled the owner but he never returned my call
Description of Work: Gave me a sales order for $1461 including tAX. sEVERAL DAYS LATER HE CALLED AND SAId THE PRICE WOULD NOW BE $1699 plus tAX. I Gave them a $1000 deposit on the initial order.
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$1,461
June T.
04/2013
furniture sales
 + -1 morePurchased a couch and two recliners that was special ordered that required 3 weeks to produce the order. We were notified at the end of 3 weeks that the order was in and ready for delivery. I spoke with Luis, our salesman, and scheduled the delivery for the following Wednesday afternoon. I then paid for a moving company to move the existing furniture from the room where the new furniture would be placed and made arrangements in my schedule to be at the house to receive the new furniture. My issue starts at this point. The delivery dept called the day before the scheduled delivery and said that they would not be deliverying on the scheduled day and had re-scheduled for that Friday. When I called Luis to inquire as to why this happened and he checked with the delivery people, he told me they didn't have enough deliveries in my area on Wednesday so they would be delivering my order on Friday. He did try to get them to honor the original schedule but they refused. I then called the store manager and that was a waste of time--he blamed the problem on the saleman. I will say that I purchased a bedroom suite from this company at the end of last year and everything went fine (including the delivery). That is why I returned to their store to make this purchase. At this point, I think most furniture stores are like used car salesmen. They had my money (in full) and I had waited 3 weeks for the order so I didn't have any muscle to flex. Knoxville Wholesale Furniture let me down and made me feel that my purchase wasn't important enough for them to meet their commitment to me. Where is advertised "good" customer service?
Description of Work: Purchased a couch and two recliners. It was a special order that required 3 weeks to produce the order.
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$2,500
John W.
04/2013
furniture sales
 + -1 moreOverall we are happy with our furnishings but not the buying or follow-up experience that we had to deal with. I know that this company has a good reputation in our community and sells quality name brands , however this stores management could improve on communication and customer satisfaction .
Description of Work: purchased $9000. of household furniture from the West Knoxville store in Jan 2012. Had back order issues which I felt that I was not told about. When I called about this our salesman Dwight said that he did inform me of the issue at the time of the sale. I called store manager to escalate and get further clarification and was called back by Dwight as to when the back order would arrive. Dwight was upset that I wanted to talk to his manager about this and seemed very defensive and a bit angry. Our next issue came about as a service problem with the leg of one of the dining room chairs completed coming loose and unusable during our Thanksgiving diner celebration with my son and his family. I was to say the least embarrassed by the quality of this chairs construction but accepting of the fact that nothing is perfect. I called the store again after our company left and asked for a manager and again was directed to salesman Dwight to help me. As I recall he said that he would get the repair scheduled and that we would here back as when the tech would be available. I went on to explain my need to have the repair done quickly as Christmass was coming soon and we needed the chair for our party. I also inquired about a replacement chair which I was told was not available. I did become upset about this but did not become irate or verbally abusive . Dwight was not responsive and not willing to direct me to anybody else whom might help and than he hung up on me. I don't buy furniture often but I will shop more carefully on our next purchase before buying again from these people. The repair tech that they sent out was great he ordered a new leg for our chair and it was delivered to our house and he came back promptly and fixed it before the Christmass holiday. Sorry to have to write negative experience but I do hope it may be of some help to others.
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$9,000
Philip T.
01/2013
furniture sales
 + -1 moreWe purchased a bedroom set here after looking at several other stores and researching prices online. We found a beautiful high quality set at the store and their price was lower than online sites for the exact same set. Had to order and wait about 4 weeks, but the delivery was prompt and professional and the furniture was impeccable. The delivery men assembled the bed quickly and positioned all the furniture perfectly. We were very pleased with the entire process. We had purchased living room furniture there about 10 years ago with the same good experience. We hate furniture stores where the salesperson follows you around like a vulture, but one of the reasons we bought at this store was that the saleslady was so helpful yet not at all pushy. She saw that we wanted to poke around and discuss the furniture ourselves, so she was quite happy to let us do that. When we needed her she was there. I recommend this store for the quality of furniture, the service and the staff.
Description of Work: We purchased a bedroom set and had it delivered.
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Yes, I recommend this pro
$4,700
Cynthia H M.
08/2012
furniture sales
 + -1 moreI bought this couch May 31, 2012 and the sales person (Liz) was great (although the material I picked out was discontinued and I had to reorder). However, they called to tell me they would deliver the couch between 4 - 8 p.m When I called to complain about the late hour, I got a lecture on how great they were and they were so busy and they had such great prices and that was just the way it was and I could like it or not. I guess they have so much business they don't have to be nice. Next time I'll buy from a company that appreciates my business and trieds to accommodate me, instead of telling me I'm being unreasonable.
Description of Work: Delivery service to deliver a couch I bought.
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$1,500
Wesley R.
03/2012
furniture sales
 + -1 moreWe dealt with Luis. He was very professional and willing to answer questions without breathing down our neck.
Description of Work: Bought new Bedroom furniture
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Yes, I recommend this pro
$1,200
Contact information
410 N Peters Rd, Knoxville, TN 37922
www.knoxvillewholesalefurniture.com/Service hours
Sunday:
1:00 PM - 6:00 PMTuesday:
10:00 AM - 6:00 PMWednesday:
10:00 AM - 6:00 PMThursday:
10:00 AM - 8:00 PMFriday:
10:00 AM - 8:00 PMSaturday:
10:00 AM - 8:00 PMLicensing
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Service Categories
Furniture - Sales
FAQ
Knoxville Wholesale Furniture is currently rated 3.6 overall out of 5.
Sunday: 1:00 PM - 6:00 PM
Tuesday: 10:00 AM - 6:00 PM
Wednesday: 10:00 AM - 6:00 PM
Thursday: 10:00 AM - 8:00 PM
Friday: 10:00 AM - 8:00 PM
Saturday: 10:00 AM - 8:00 PM
No, Knoxville Wholesale Furniture does not offer free project estimates.
No, Knoxville Wholesale Furniture does not offer eco-friendly accreditations.
No, Knoxville Wholesale Furniture does not offer a senior discount.
No, Knoxville Wholesale Furniture does not offer emergency services.
No, Knoxville Wholesale Furniture does not offer warranties.
Knoxville Wholesale Furniture offers the following services: Furniture Sales.
Contact information
410 N Peters Rd, Knoxville, TN 37922
www.knoxvillewholesalefurniture.com/Service hours
Sunday:
1:00 PM - 6:00 PMTuesday:
10:00 AM - 6:00 PMWednesday:
10:00 AM - 6:00 PMThursday:
10:00 AM - 8:00 PMFriday:
10:00 AM - 8:00 PMSaturday:
10:00 AM - 8:00 PM