Jones of Knoxville

I normally get two or three estimates when I hire someone to take on a major project like a new driveway. I hired Joel Jones because he appeared to be upfront and was not out to rip me off. Though the process was delayed due to weather, when the workers completed the job, it turned out very much the wait. He's a very likable person with a good sense of humor and his workers were hardworking and very good craftsmen. I would certainly recommend Joel Jones of Knoxville for any home improvements. I will be utilizing his services again.

Working with Joel was easy and always kept an open line of communication. Friendly and knowledgeable and uses a great team to get each project done.

Excellent contracting experience. Joel is a very personable contractor who fulfills everything he says he will do. His crew did a wonderful job on the driveway and sidewalk…I have received a lot of compliments on the appearance of my property because of those two features. I will hire him again, I am sure.

👍 Great. Guys were very nice and professional.

Jones of Knoxville tore down my old deck and replaced it with a brand new deck. This new deck is awesome. They did it in a timely manner and did a wonderful job. They left with the place cleaned up and ready to use. I give them 5 stars.

Our experience with Jones of Knoxville was excellent! Signed a contract and payed half as a deposit, and the work started in about a week. The workers were efficient, professional, and experienced. We are very pleased and would hire again.

The job went well. Workers on time and efficient

The response was prompt. The job was done quickly & well. Great experience.

quickly and easily

It went awesome very happy with the job I give A plus rating.. owner is very good to work with. Thank you so much.

I am very happy with the job well done.

They did fine. They were quick and they did it in one day.

I am very pleased with the outcome of the porch but I did have to spend a lot of time communicating with the crews myself during the job. Mr. Jones does not perform the contract work himself but instead he has different crews come in and work on their own specialties and they communicate with Mr. Jones via smartphone. When one crew ends, he sends out the next crew. The contractors that came in to do their own work were graded an A. Their skills were way better than I expected and they were very cordial. The contractors he used for my job were excellent. It was stated that all of their work is done to code but I can't stress enough, PAY THE $170 FOR A BUILDING PERMIT. I was told a permit may cause a delay because when Mr. Jones requests an inspection at certain stages of the build it takes a week at the most for the inspector to arrive. Those delays were minimal. Since mine was a permit job I was also told that if mine was waiting on an inspection he would send the crew to another non-permit job while we waited. They didn't come back when my job was ready to move on so that is where some of my delays came. My porch took 6 weeks to complete but it was started at the beginning of December and finished mid-January so we had two Holidays to work around and some days the weather caused delays but those were minimal. Since the job is not overseen onsite it was up to me to constantly bring up areas that needed addressing and I had to stay on top of that communication. Mr. Jones was always pleasant but there should have been more site visits to make sure the crews completely finished their stage of the build since this is not my area of expertise. But again, having an experienced inspector helped to keep the build to code. I have to say I was at fault by NOT discussing the exact type of door to install. He had a basic door that he uses but it was worth me paying the difference to get a better door. Remember, YOU are the one having the work done by a contractor so certain decisions need to be made by YOU for your own comfort level. You need to inspect every job by any contractor as it progresses because if it gets too far along and something isn't quite right, you may not be able to easily go back and make changes if things get "layered". Some areas to control from the beginning on this job: get a building permit, discuss the exact door you want, discuss the color of gutters, discuss the swing of the door (in/out, right/left). Mr. Jones was trustworthy and said if I had any issues in the future he would come back and address them, and I do believe him.

He responded promptly to my request for an estimate, he was thorough in looking over the job, and considered what it would take to repair our roof. He gave us a fair estimate (and not trying to sell us more than we needed, as other companies had), returned the next day and completed the job. He was prompt, professional and answered all questions.

After much back and forth second crew was sent out to fix all the poor construction.

They came out and looked at the job, and took my deposit, and cashed that check right away. That was 2 weeks ago, and I have yet to get a return call. It seems that they may be avoiding me.

They were sloppy. They didn't put the roof alright. I wouldn't recommend them to anybody. They two days to do the job and was just loitering around the yard.

Great Job! I referred them to my neighbors. They did three roofs in my neighborhood and we are all pleased!