Johnson & Sons Flooring

Absolutely the worst experience ever!! Do not use Johnson’s and Sons. It went great until they had our money. We hired them to do our flooring and backsplash. 1. After we purchased the flooring we were told there was plenty in stock and were given an install date. They called us the Thursday before install it was now back ordered. They had attempted to just place the order 2 business days before install, we have paid a month prior. It took an additional month for install after the scheduled date. 2. I picked out my backsplash signed off on it. When the installer came to install it was the wrong backsplash. There was a lot of back and forth, me being told that was the backsplash I picked out, I never even looked at that backsplash. Finally they pulled the form I signed (not the order form) and lo and behold it wasn’t what I ordered. Vincent messed up the order. So now we had to wait until it was reordered another week behind. When they came the next week, they didn’t have enough, another week behind. I asked how it was possible they didn’t have enough. I was told by Vincent he guesstimated the average kitchen. Their cabinet person had come out and measured, why he didn’t get those measurements from her. I have no idea. After the installers came the second time I didn’t like how something was done and wanted it extended a little more. Told Vincent I wanted it fixed to order extra backsplash and have them correct it when they came out to install the final side. I was told ok. They never communicated with the installers so they refused to make the change. So now I either have to pay someone else to come fix it or just suck it up because Vincent said he quits and to stop communicating with him. We have been trying to get in touch with someone at the store but haven’t been successful. 3. The flooring installers tried stealing my husband’s tool that they asked to borrow.. why they didn’t have their own tool as floor installers I have no idea. The aggravation, time I had to continue to take off work so they could come back out, and still now having to come and have someone fix it. Worst company. Use a different one. Save yourself the aggravation!!

I ordered Hardwood flooring that I was told by the salesman they have never had a problem with. Great. Went to pick it up and opened the first box to check the quality and the first 2 pieces where spilt all down the sides. The next piece was so warped you could not mat h it to another piece. I took these to the sales office. The manager said " you have to allow for a percentage of bad pieces" then told me he would put in a claim to thr company for ME. Noy that I was getting my money back but he was going to put a claim in. I told him I want my money back as claims take a long time and he could keep the flooring and file a claim for the store. I paid $6704 and he wants me to open all the boxes to see if there was any more that had a problem. The only problem I have is Johnson and son. They buy from LL Flooring and that's a terrible place to get produces. When I try to call back they do not answer. Nice representation for a local company. It's just money to them

This is the worst customer service I have ever had with a company. Sales were good, but installation was a month before they called, Ash told us that it was in and she would inspect and call us back to schedule, didn't happen for another week we had to call them, then she told us same thing that it just came in. Told us it was a 2 day install, but scheduled it with installer for 3 days. Installer did not get instructions from Scheduler, who said they did not get it from Sales. Lots of excuses. Poor customer service from Scheduler and Installer will never use them again. and I hope someone fixes the issues before another client is done this way. When contractor left residence on second day left all of the carpeting and pad in front yard, did not clean up or dispose of.

The salesperson I worked with was able to match my lowest bid along with an upgrade in the quality of the wood. Every person I dealt with from the cleaning lady to the installer was professional and courteous. The job started on time and was completed on time even though there were days the installers stayed late. As a follow up, the store scheduled a post job walk down to address any issues as well as to provide care instructions. I purchased an area rug from another store that needs to be cut and bound to fit my bedroom, and the store offered to handle that for me also. I can’t say enough good things about this Johnson and Sons. They have gone above and beyond what they had to do to make my experience a positive one.

We had such a great experience in-store and at our home with Johnson and Sons when we had them lay hard wood in our family, living, and dining rooms, that we had them come back 6 months later and install carpet in the 4 bedrooms. They were very professional and extremely easy to work with. The prices were better than the big box stores for better quality products. I recommend them highly.

The new flooring is gorgeous! The subcontractor installers did a beautiful job on the floor. Unfortunately, our upright piano was scratched and scraped in multiple places in the process. I tried to get this resolved via phone and email but finally went to the store in person. Becky, our salesperson, followed up and sent a furniture refinisher who did a fine job in repairing the damage. We were pleased that Johnson Flooring stood behind their work. One surprise that we encountered was that the entire cost of the flooring project had to be either paid for or financed up front. Normally, we prefer to pay a (significant) deposit up front and the balance upon satisfactory completion. Johnson has been in business for a long time and, based on our experience, we were satisfied in the end.

We didn't hear from them for over two weeks after we paid for the tile. We finally called them to find out when our tile was ready to be installed. They said they'd start the job on the next Monday. Late Monday morning a team came out and removed the old flooring. That went fine, but that's all they did. The next day, one man came out and installed new underlayment. That's all that happened that day because the tile wasn't even delivered yet. The third day he installed the tile, and did really nice work. The fourth day he did the grout, but it was the wrong color. Luckily we caught it before he was very far along and he went and got the right grout and fixed it. Then when he was done and moved the oven back, it didn't work. For such a small job it shouldn't have taken four days and so many miscommunications. We were very inconvenienced. No one ever apologized or tried to make it right.

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First, they offered a free in home estimate= Great. Gave a fast turn around on the estimate= great. Estimated $1200= Great. Went down to pay for the service and was advise the price would need to be adjusted as they decided it would be best to lay another su floor through out the house to ensure it was as level as possible. This increased the price to $1700. I went back home to make adjustments in my budget (as we pay in cash). Went back a few weeks later to pay the amount of $1700 signed the paperwork and was ready to walk out the door only to be stopped and asked to return to the desk. Apparently, there was a mistake in the keying of the numbers in the measures? The price just went up to $2300! Seriously! In addition to all this, I asked about the discount offered on Angie's list 10% off seniors. They stated they were not members of Angie's list and did not have a clue about what I was talking about. Funny, I logged into my computer tonight and a message asking me to rate Johnson and Son's flooring came up. Funny ... just hours ago they stated they were not members?

Gave excellent advice and measured for the new flooring we were pricing. Free estimate for the job and then followed up to be sure we had received the estimate on email. We decided not to have the flooring done at this time, but will definitely consider them for the work when we are ready.

I like the carpet installation. I would have preferred the hardwood to be installed by direct employees rather than a subcontractor. When everything is said and done, we are satisfied.

The work was done in a timely manner. Work stopped early the first day as one of the workers injured himself and left with the truck that had the glue and they had to stop when they used what they had in the house. They removed all of the molding @ my request. I was somewhat disappointed that they did not leave any of the unused flooring. This will cause a problem down the road should a repair need to be made. Al in all however I was pleased with the work.

We ordered the hardwood and then in about 2- 3 days they called us to let us know when the materials would be in and asked when we wanted it installed? We then gave them a date and they did not even question it or try to change it . Which was great. The installers arrived on time and got busy moving furniture out of the way. They carried all materials in the house and got busy. Asked if we had any squeaks in our floor and they used electric drill and screwed screws in to prevent new flooring from making noises, hammered in nails that was used in subflooring, sanded the subfloor, swept up the dust from sanding. Perfection was their primary purpose in putting in our flooring. Put in living room, dining room, kitchen, long hallway and office flooring in 2 days. After the flooring was in these guys used a swifter to dust the floor and then they put pads under every piece of furniture that would touch the hardwood. These men did a Great job and was very meticulous in the work they did. We have no complaints in this company and would definitely buy from them again.

We ordered and paid for 1/2 of the purchase. One week later we got a call that the tile had been discontinued. We selected a different tile and waited for it to come in. The planned two day project took five days. I never dreamed it would make such a mess of myentire house. We hung sheets over the doorways but saw dust is everywhere. They didn't arrive on time any of the days they were here. I had to call to ask where the work crew was and then they would show up in about 20 minutes. They worked until 8:00 pm or 9:00 pm each day. We took vacation time from work for them to do the job. I could have worked 1/2 days if I had known they weren't going to get there before noon. The grout color wasn't correct. They told me it would take one day to get another grout here. It was three days before they came to finish the job. Late arrival again. I expected them by 9:00 am. They didn't get here until 12:30. After they left we discovered they didn't re-do the area under the refrigerator or the stove that had the wrong grout color. I asked to have it fixed when I paid the balance. They never called to schedule the work so I called the scheduler direct. It took him two days to get back to me. The worker called and said he would come on Friday March 21st. He didn't show up or calll. He called again on March 22 and came out and replaced the grout under the refrigerator with the right color. The floor is beautiful but was a real fiasco to get it completed.

Great I would highly recommend this company. The installer was very skilled. Jarod Johnson is an excellent designer for tile work. I gave them a D on responsiveness because they were supposed to order carpet and call when it got here. They never called.

Originally, I posted a detailed account of my experience with Johnson and Sons to explain my reasons for rating as I did. Unfortunately, Johnson and Sons' attorney subsequently sent me a letter dated October 6, 2013, which "afforded" me an opportunity to remove my review or face a potential libel lawsuit. Therefore, I can no longer provide information for review.

I decided I wanted to use this company because Jarod Johnson is very knowledgeable about tile layout and helpful with the design that looks best. I would say he is an outstanding designer when it comes to tile. He is an extremely nice individual to deal with. The gentleman who installed the tile is an absolute artist. He did excellent job. It is beautiful thanks to his craftsmanship. He is a hard worker and uses his time very efficiently. His attention to detail and years of experience is an asset to this company. I would suggest that if you hire this company make sure your material is ordered when it is supposed to be. Make sure when the installers show up they know what their scope of work is. You should always do this.

very punctual; all services were provided when and as stated. price shopped and the quality and price of the carpet was less than other carpets where prices were checked. other places overestimated the amount of carpet needed and the carpet quality wasn't as good. also I asked what would happen if potential problems arose and I was given the answer for these questions. I felt that was more honest and realistic than stating this couldn't or wouldn't happen. so far no problems with our carpet and very pleased with our choice for service.

Service was carpet purchase and instal....had problem with carpet not being what was ordered....Mohawk rep and Vendor worked together to replace the carpet and the vendor covered all of the costs....all that I could have asked

Johnson and sons was recommended by our Realtor when we purchased our home in 2008. We hired them to paint the entire interior from ceiling to baseboards. In addition, we purchased 2300 sqft of Mohawk smartstrand carpet. My family and I spent 7 days in a hotel for them to complete the job. First, we all walked the house and pointed out everything we wanted painted and what color. For example, stair spindles(we have two staircases)interior doors, etc. Jake then had the work sub contracted out and they bid based on looking through the windows. When the painters arrived, they were complaining about the size of the job and were instructed to paint only one coat. Jake would show up through out the job and point out areas that needed another coat and then charge us more! They also were told not to do the stair spindles and when we confronted Jake he claimed it wasn't part of the quote. A few days into the painting the carpet installers begin tearing out old carpet. The painters had finished ALL the ceilings and crown molding downstairs and were finishing upstairs, due to the majority of carpet being laid there. One morning I arrived and water was dripping from the kitchen ceiling. I ran upstairs to the master bathroom and the toilet was stopped up and overflowing! Water was all over the floor and had traveled under the baseboards into the adjourning room(my daughters room) the plywood, the carpet and pad was to be laid on was soaked! I asked the painters what happened, but unfortunately they spoke NO english. I called Jake and his father came out to the house and spoke to the painters and they said the carpet installer did it. The freshly painted ceiling in the kitchen was wet and the drywall tape was peeling off. I was told they would fix it AND he told me "they under bid the job." They waited one day for the plywood to dry to lay the carpet. To this day, they have NEVER repaired the kitchen ceiling. Of course, they got their money. Ive since had the carpet cleaned, according to Mohawk's warranty and have been told on each occasion the carpet was poorly laid. It is still fraying and in all the rooms, you can grab the carpet and pull it right up.

It was a very positive experience. They did a really good job and their prices were less expensive than others. They were very professional and very helpful and they did very good work. They came out quick. They kept in touch with me. They are very good people to work with.

The crew arrived at 9:30 the first day and left at 4:30 stating they would return the following morning at 9:30. They completed almost half the flooring first day, but didn't arrive until 10:45 the second day and left at 5:00. Therefore, the second day was very busy and they did get a little careless. However, Johnson and Sons (they outsource their jobs) did send someone else out to make it right. I was a little upset about the crew's work on the second day as they seemed to rush and haste makes waste. There was damage to one of my cabinets which must have occurred when installing the quarter round. My walls were a mess with marks and a couple gouges. Numerous nicks in the laminate and glue was not cleaned up as promised. Before the guys left on the second day, one of them put out a cigarette in my front yard before they left and my yard caught on fire which my neighbor and I put out. J and S did the best they could to make things right; I just got a bad crew.

I had a rush job and they were supposed to call me, but never did. I ended up having to call them.

The guys did a wonderful job and it all turned out perfectly. I was very pleased with the floors and they looked just gorgeous. They were very professional, polite and courteous. They were right on time with all the materials and tools needed and the job went real smooth. They cleaned up so well that I couldn't tell they were here except for their great work. They are a small family owned business with a good reputation and I would highly recommend them.