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Hutton Hardware

Lawn Mower & Power Tool Repair, Knife sharpening

Reviews

4.411 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
73%
4
9%
3
0%
2
0%
1
18%


Rating CategoryRating out of 5
quality
4.3
value
4.5
professionalism
4.2
responsiveness
4.4
punctuality
4.5
Showing 1-11 of 11 reviews

Richard D.
08/2014
5.0
lawn mower repair
  + -1 more
Overall it went excellent. They called, they came, they picked up the tiller and took it back to their shop--they did charge extra for the transportation but I had no way to get it there anyways. My only thing was they said they would call to let me know about a time frame on the work but I never got the call and I ended up calling them about a week later to check in. Other then that, everything else was great.
Description of Work: They repaired a garden tiller that had been sitting around for a couple of years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$135

Jack C.
06/2014
1.0
lawn mower repair
  + -1 more
unknown
Description of Work: Reset valves on traction, installed used starter and charged for new one, charged for cleaning carb. But did not clean. |Got tractor home would not start getting it off trailer. Returned it for further repair. It was worked on and started, took it home and used it for 15 minutes. Again it would not start. I took it to another shop and it was repaired. |I would not send anybody to that shop to get anything repaired. My receipt was hand written on a plain sheet of paper and when I challenge them on prices they wanted to take my receipt give me a new one.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0

$240

David G.
06/2014
4.0
lawn mower repair
  + -1 more
unknown
Description of Work: I had gotten myself into a jam trying to fix my zero turn walk behind myself. The Kawasaki motor would run for a few minutes and then die. At the recommendation of another repair/parts store, I spent $150 on swapping out coils and that did not fix the problem. I had also changed the oil, air, fuel and oil filters, fuel lines, and spark plugs. I also took the carb off to check for gum up and check the shut off solenoid which all looked good to me. | |All the work I had done was not improving it, so I found Hutton's here and saw that they will pick up the machine, which was great since I had no means of getting it any where. I called them and the person I initially spoke to was not interested in my relating the work I had done to the mower. | |The delivery person called before leaving to pick up the mower and showed up when he said he would. I was expecting that I would receive a call with an estimate of what needed to be done, but instead I received a call that same afternoon that saying that it was fixed and the bill was $350. | |The work was explained to me and it seemed to be an accurate assessment of the problem I had. He did insinuate that the problems were of my own making. I am mechanically inclined, but will concede that I may have done something to make it worse. One thing he said I set wrong was the coil air gap. I set this to the specification in the Kawasaki manual and double checked it several times. It may be possible that experience with these engines dictates a setting other than that recommended by the factory, but if so, I would like to understand why. | |The turn around time was fast and much better than other shops that were saying it would be three weeks to get it back. I would use them again, but would hope that they would understand that while I am no expert with these engines, I do have some mechanical skills and understanding.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

steven G.
12/2013
5.0
lawn mower repair
  + -1 more
Picked up tuned up and redelivered my lawn tractor on a Saturday
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Paula N.
07/2013
5.0
lawn mower repair
  + -1 more
I called Hutton Hardware late Friday afternoon to ask if they did pick up and delivery on lawnmower repair. They told me they do and scheduled my pick up for the following Monday. They picked up my lawnmower as promised and called me with the estimate. I had a self propelled Husqvarna push mower and the front wheels had locked up. I had gone online to check on the prices of replacement and realized that it might be expensive. The price Hutton's quoted me was actually more reasonable than I expected. I told them that I realized it would be expensive and I didn't really want to spend that much money on a replacement part on a used lawnmower. They told me that they had a new Snapper mower with an awesome waranty at a great price. They said they would deliver if and let me see if I liked it. They delivered it the next day and I loved it. When I finally got to mow my yard a couple of days later(because of rain) I found out that the wheels on the mower were too tight. They just wouldn't roll. I called Hutton's and they sent someone straight over to make it work properly. I honestly can not stress enough how impressed I am with their service and integrity. They obviously care about their customers and have great prices. I highly recommend this company.
Description of Work: Picked up my lawnmower for repair. Informed me of the cost and offered me an alternative.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Linda S.
07/2013
5.0
lawn mower repair
  + -1 more
They were very efficient.
Description of Work: We bought a couple of parts for our riding mower.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$80

Susan V.
04/2013
5.0
lawn mower repair, sharpening
  + 0 more
Hutton's picked up both mowers for repair the day I called and called me within a day with the estimates. They delivered the rider mower after it was repaired and the push mower after the part came in and then they delivered that one within a few days. The pickup and deliver service was very handy without this I wouldn't have been able to get the repairs done so quickly.
Description of Work: We had a Craftsman riding mower and a Toro push mower that were both not working. The rider needed a tune up, fuel filter and the blade sharpened and the Toro needed a tune up, blade sharpened and a flywheel. Both were repaired on time and at a very good price.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

Paul M.
09/2012
1.0
lawn mower repair
  + -1 more
I took my Snapper in to be worked on. I had read all the good reviews on Angie's list so I felt comfortable using Huttons to do the work on my mower. I was told it would take about a week to do the repair and that it would be ready on Saturday so that Saturday I got a trailer and went to pick it up. They are about 15 miles from where I live. After I got there they told me that it really did need more work and I decided to leave it and let them do the additional work. The total of the repairs was around $300. I was told it would be ready the next weekend, I never got a call so I called them to make sure it was ready before I drove all the way out there and I was told that the parts did not come in but they were picking them up on Monday and it would be ready to pick up on Tuesday around noon. I had to go out of town so I went to pick it up on the following Saturday. I was told when I got there that they had an open house the day before and the repair man had to be pulled off the work to work on the open house and that my mower was not ready. I was upset since no one had called me and I had gotten a trailer and driven all the way out there for nothing, again. The man at the counter said that he would deliver the mower to my house that evening since he lived near me but it would be after he got off around 6:30 or 7. He never showed up and never called me to tell me he was not coming. I made a mistake and paid them all the money that morning and I still do not have my mower or a call to say why they did not deliver it. Now I have to wait until Monday morning to get any answers. I was hoping they were different but I was wrong. I wil never use them again because their word obviously means nothing.
Description of Work: Repair the rear end gears in lawn mower

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$290

Stephen Y.
07/2012
5.0
lawn mower repair
  + -1 more
excellent experience
Description of Work: Huttons serviced my riding mower and did a wonderful job and what I like the most is that they pick up and deliver for an extra charge but is nice when you don't have a way to get the mower to them. They did the work the same day they picked it up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Ginger S.
06/2011
5.0
lawn mower repair
  + -1 more
Well.
Description of Work: Took mower in due to would not run for very long. I could get it to start, but then after a minute would quit. My husband took it in on a Friday morning and he had it ready by that evening. We picked it up on Saturday Morning. He even educated us on the cut off valve on the mower. It is now running smoothly and the blades have been sharpened.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$52

Pam T.
03/2011
5.0
sharpening, lawn mower repair
  + 0 more
I haven't been able to mow my whole yard is 2 years. The mower would either not run, or stall when the blades were engaged. I had taken it to 2 other repair places 5 times at considerable expense, they would keep the mower 3 to 4 weeks and it would do the same thing every time I would get it home. Huttons listened to me, and fixed the real problem in three days. They are very proffessonal, friendly and have common sense, which is hard to find these days. I will never take my equipment to anyone else!
Description of Work: They replaced the air filter, spark plug, fuel filters, oil filter, battery, changed the oil, flushed out the gas tank (it was full of drbris) and cleaned the screen. They also cleaned out old grass under the deck, sharpened the blades, and aired up the tires. They even washed and cleaned the whole mower!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

    Contact information

    7525 Maynardville Pike, Knoxville, TN 37938


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Lawn Mower & Power Tool Repair,
    Knife sharpening

    FAQ

    Hutton Hardware is currently rated 4.4 overall out of 5.
    No, Hutton Hardware does not offer free project estimates.
    No, Hutton Hardware does not offer eco-friendly accreditations.
    No, Hutton Hardware does not offer a senior discount.
    No, Hutton Hardware does not offer emergency services.
    No, Hutton Hardware does not offer warranties.

    Contact information

    7525 Maynardville Pike, Knoxville, TN 37938