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HIS Security

Home Security Systems, Home Automation, Doors,

About us

HIS Security is a locally owned and operated small business that provides BIG service.

Business highlights

15 years of trusted experience
Emergency Services Offered

Services we offer

Security, home theater, networking, phone & cable repair, access control, theater room and audio installations, structured wiring, home automation, interactive security services, smart phone app, video surveillance, security cameras.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.910 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
0%
3
0%
2
0%
1
10%


Rating CategoryRating out of 5
quality
5.0
value
4.9
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 1-10 of 10 reviews

Jack M.
03/2018
5.0
home security systems
  + -1 more
We are extremely please with His Security and their team. Nathan was our install specialist and did an outstanding job in installing our equipment and explaining our system. When asked where we wanted our controller, I gave him two choices knowing that the preferred place to mount the controller was hard to get to. He was able to install it in the ideal place. And as I mentioned before, we are extremely pleased with their entire team. Definitely, would recommend His Security to all my friends and family!
Description of Work: Installed a new Alarm system and surveillance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Chris W.
07/2016
5.0
home security systems
  + -1 more
Excellent! These guys are responsive and professional. I was impressed with everyone I dealt with and glad I chose HIS Security.
Description of Work: Evaluated 10-year old system and made recommendations for updating our system. Installed new alarm system with numerous options. We also signed up for their monitoring service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Janice F.
07/2015
5.0
home security systems
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Laura C.
12/2014
5.0
home security systems
  + -1 more
unknown
Description of Work: Installation was fast, staff was knowledgeable and professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

charlie R.
08/2014
1.0
home security systems
  + -1 more
Contacted provider on 7/14/14 to get a quote on installing a security camera system at my home. Provider responded promptly and scheduled an appointment at my house on 7/17/14. Provider was unprepared, brought no information, and was under the impression that I wanted a home monitoring system. Provider assessed the property and said he would get a quote and camera system information by 7/25/14. Didn't hear back the following week so I followed up with an email on 7/29/14 and the provider sent me a quote for $2985.00 installed and some information on the cameras, I was interested and planned to have the provider install the system but I asked for additional information on the recorder and system cost. On 8/1/14 the provider said he would get the information back to me no later than 8/1/14. On 8/13/14 I had not heard anything and emailed Mike Choura and asked it he had any luck with obtaining the information. As of 8/19/14 I have not heard back from the provider.
Description of Work: Nothing.

Rating CategoryRating out of 5
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$2,900

Response from HIS Security
[member name removed]. First let me just say thank you for your comments and explanation of your experience with His Security. As a business owner it is important to me to be able to hear the good as well as the bad to help coach, train, and build His Security to be the best we can be. I apologize for Mikes negligence in responding to your requests in a timely manner, that is not how our company operates. There are no excuses for not following up with you and especially for not responding to your email request. I am very sorry that your experience with His Security was such a negative one. I would like to do what ever I can to resolve this matter. Please feel free to call our office at 865.474.9495 and as for Scott if there is anything we can do for you. Sincerely, Scott Brockamp Vice- President

Linda S.
08/2014
5.0
home security systems
  + -1 more
unknown
Description of Work: Installed security system. Love it!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Patricia M.
07/2014
5.0
home security systems
  + -1 more
They are really on top of things. They call and make sure everything is okay. I have been very happy with them and they showed up on time as well.
Description of Work: I used HIS Security for installing alarms.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$53

Response from HIS Security
[member name removed], Thank you for your feedback. We appreciate the opportunity to provide excellent customer service and protection for you and your family.

Nancy D.
06/2013
5.0
home security systems
  + -1 more
From the first telephone contact to the installation, we were very happy with everything. Since they are a local company, the customer service is easy to communicate with. If you call with a question, they answer. This was important to us. The moniter is digital and easy to use.We had a system once before that was so complicated we rarely used it. HIS Security also provided us with two key pads which turn the security system off and on while we are inside, or outside the home. It also has a 'panic' button, which make me feel safe at all times. If I'm alone at night, I keep it with me. His Security team was friendly and professional. They take pride in knowing what they do.
Description of Work: HIS Security installed a monitering system in our home. When I first called for information, they returned our call quickly. A time was scheulded for them to come to our home and provide information on a home security system. Since I work until 5:00pm, it was no problem for them to come after hours. The salesman took his time, and all our questions/concerns were completely anwsered. We were given suggestions, but they didn't try to over sell. A system was designed just for our needs. We had others security salesmen come to our home who left us confused. HIS Security gave us a sense of confidence in what we were buying. The insallation went great. Before the installer left, we knew exactly how to use the system. He spend alot time with us until we completely understood everything. He had my husband and I demonstrate how to use the system before he left.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$293.99

Gerald G.
09/2012
5.0
home security systems
  + -1 more
The salesman who came and gave us the estimate assessed the situation and our needs and budget, and didn't try to oversell on extras. The men who installed the system-- the owners-- were punctual, even coming earlier than scheduled, at our request. They did the installation, explained to us thoroughly how to use the system, and cleaned up their mess. They were professional, but friendly, and patient with their explanations.
Description of Work: They installed a home security system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Response from HIS Security
Thank you members. It was our pleasure to be able provide your security needs. Please do not hesitate to let us know if we can be of further assistance.

Tim D.
06/2012
5.0
home security systems
  + -1 more
So far we've been impressed. They installed it last week. The representative was very nice.
Description of Work: Security systems

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    301 S Gallaher View Rd Ste 229, Knoxville, TN 37919

    www.VOLalarm.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Home Security Systems,
    Home Automation,
    Doors,
    Phone Wiring,
    Homebuilders,
    Stereo and Home Theater Systems,
    General Remodeling,
    Camera Repair

    FAQ

    HIS Security is currently rated 4.9 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    HIS Security accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, HIS Security offers free project estimates.
    Yes, HIS Security offers eco-friendly accreditations.
    No, HIS Security does not offer a senior discount.
    Yes, HIS Security offers emergency services.
    Yes, HIS Security offers warranties.
    HIS Security offers the following services: Security, home theater, networking, phone & cable repair, access control, theater room and audio installations, structured wiring, home automation, interactive security services, smart phone app, video surveillance, security cameras.

    Contact information

    301 S Gallaher View Rd Ste 229, Knoxville, TN 37919

    www.VOLalarm.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed