HEP Inc

.

unknown

.

We decided to go with them for local ad's seen on T.V. We also have a magnet on our fridge that came out of the yellow pages. The first time they came out, It was a good experience. the next time they came out it was not such a good experience. I would not use them again.

.services performed: rehang insulation in crawlspace,seal all plumbing and electrical penetrations in crawlspace& attic, blown in insulation in attic , install kneeboards in attic.

These people have treated me with nothing but respect. They went above and beyond when my ancient heating and cooling system was defunct. BECAUSE of their standards of professionalism and courtesy they were the first choice for consideration in using their services for replacement of that system.

The primary reason I did not use HEP was the estimate was over $600 more than a competitor for exactly the same units and services.

We took great pains in collecting info, (ie: licences verification, BBB info and written estimates) We narrowed down our choice to 2 companies. Of these companies we chose HEP. The day we were to sign the written contract (after much discussion and face to face meetings), HEP's representative said they could not honor the price that had been discussed and previously given. We were told that shingles and all material had gone up in price by approximate $4000 dollars (because supplies were so low- due to all the storm damage in our area and a mis-communication between sales rep JOHN CARTER and their roofing estimator MARTY LEWIS as to what type of shingles would be installed). The sudden change from $11,915.00 quoted to "not less than $16,000.00" was a BIG RED FLAG to us. I called the 2nd contractor on our list. We believed we would be starting from scratch with everything. (scheduling, measurements, etc.) We were pleasantly surprised that this company would stand behind their original estimate. (No Material cost increase). Both Hep and this 2nd contractors original estimated were done 8 weeks prior to signing a contract for work to begin.

Overall the job went well. We have had some other experiences with them that were not so good, but in terms of ductwork and insulation they did a good job. I would their services for ductwork in the future also.

Went well, just found a better deal elsewhere.

My impression is that HEP is a company that transformed itself from an HVAC and Plumbing company to a roofing company overnight to get insurance repair business after the hail storm. They were aggressively pursuing business in our neighborhood but decided to abandon us as a potential customer when they didn't get enough money from the insurance adjuster. I have since hired another contractor who had no problem working within the amount approved by my insurance company.

HEP Inc. had a really difficult problem to solve and they did an excellent job. The job was very complicated. They are very good and keep their appointments. They call you to let you know when they are on their way. They are very polite and clean. They put on their little booties when they walk through the house not to track anything in the house.

I tried to use their online chat function. It said they were 'online' or 'available' yet no one answered. If you plan to utilize technology and new ways to communicate with clients, make sure you can make them work first. I went to the next person on Angie's List and he emailed me back within minutes.

My husband is in the business and sells thermostats for $13 a piece and they charged her $360. That didn't make me happy. She had already written the check so I decided to call them when I got home. For the AC they had to go through the wall and they were going to charge her at least $1600. I told her to tell them to leave because it was ridiculous. I called them and I told them about the AC, then I talked to him about the hot water heater and told them I knew it shouldn't cost that much. I told them they took advantage of her because she didn't know any better. He said he would check on it and call me back. He did call me back the next morning so they get kudos for at least calling me back. He said he was so glad that I brought that to their attention. He said the book had been misprinted and she was right that it was overpriced. They sent her a $140 refund check. I told him I appreciated that they called me back and sent her the check . I told them I wouldn't be calling them back.

Technician did an excellent job. He found several issues or potential problems that had been overlooked prior. He repaired at no additional cost. Went way above and beyond!

The project went beautifully. They knew what they were doing, they took their time, and they explained it as they went along.

They have emergency service. They didn't charge me to look at my AC and tell me that it needed cleaned. They actually explained how to clean it so I could do it myself and did not have to do it themselves. They were super friendly. I called him at 7 in the morning and he was very friendly.

Our hot water went out over the weekend. HEP came out on Saturday, but had to order the part - our particular water heater could not be repaired with a generic part. They got the part ordered and got the water heater fixed on Monday. They came when they said they would. Even stayed late to fix our water heater on Monday after the part arrived.

About a week before the work was performed an estimator came to the house to inspect the work to be performed and to provide an estimate. I received an estimate the next day. Approximately a week later an installer came to the house to perform the work. The estimator said he would accompany the installer to my house to explain in detail the work to be performed. Because he did not, I had to explain the work again to the installer. Also because of the lack of communications between the estimator and the installer, the installer did not have all of the right materials and had to make another trip back to the shop. The installer did an excellent job of performing the work but only a decent job, at best, of cleaning up the debris he created. Everyone was very polite and professional.

The technician did not call before arriving. I was teaching a class at the time, which he interrupted at several points for meaningless chit-chat. Once he had finished his work, and told me essentially that there was nothing he could do except change out the filters -- which he admitted to me were clear to begin with -- he took up 15 minutes to tell me so. He was disruptive of the class going on at the time in a way that just wasn't necessary -- it was clear to me that he had no training in customer service, and no interest in such either. When I called HEP the next day, after one of our A/C units had actually stopped working, they told me that the Angie's List coupon I had used for the service call the previous day had expired (the actual expiration date on it is 1/4/2011), and spent much of my time telling me how my new problem had no relationship with their service call 18 hours earlier. Most of our conversation, in fact, revolved around how much an additional service call was going to cost me. Overall, my impression was that they were more interested in their pay than addressing my repair needs. They put their needs first in our dealings together, and over the matter of the Angie's List coupon, they certainly deliberately lied to me. What is more, they lied in a way that was easy to prove, showing me that they simply don't care about my business as a customer. I was very disappointed in the service offered, and will not use this company again.

I liked that the service was only $34 and he did a good job. He was fast, thorough and did the work in a good amount of time and I liked that. He wasn?t the friendliest guy, but was fine.

After we had the man from Hep here we called the plumber that we usually use, Steve Anderson. He came, did the work plus a couple of other things on outside faucets for around $500. We bought the fixtures ourselves and they were less than $200 and they were brand new. Steve did the work for almost a thousand dollars less than the Hep people.

Eddie was very helpful during his initial service call. The team on Monday was prompt and polite. (there was some confusion with the dispatch about what time they would be there). But both times the technician called to let me know they were on the way and exactly how long it would be before they arrived. They climbed into the attic replaced the part and charged the coolant. They cleaned up after their work. This is our second experience with HEP. they are always prompt, very clear about the problems and how to fix them as well as about the prices of the services calls and repair costs.

They did a good job and the price was reasonable.

We called them Friday morning about 9 o?clock in the morning and they came out about 1 o?clock in the afternoon. They sent 2 guys and had it fixed in about a half hour. Of the 3 people we called, they were the only one who came right away. They came in a nice clean truck and the guys wore uniforms. They identified who they were and where they were from. They even called before they came to make sure that we were home. They were very professional and outstanding. They had all the parts in their truck that they needed. I would use them again if needed.