Fleenor Security

Very pleased with the service that Fleenor provides. Very professional people to deal with it. They go out of their way to assist you.

The information on Angie's List Web site is not accurate. The new magazine does state Fleenor Security is now Protection 1. I received the magazine AFTER the install. The person who answered the phone was not aware of Angie's List or the local name. The sales was all over the phone not a person who comes to the home and talk you through the best option per the original add and reviews. Sales was a bit pushy. While I was talking I did a search to see who Protection 1 is. The Jury is still out as to the quality of product and service. The [*** Link removed ***] does not go to a protection 1 website it goes to ASG security. Perhaps they were bought out by Protection 1??? not sure yet. The service installer was professional and prompt. We decided to change the order as the guy on the phone could not see all the issues that were involved with my security in my home. The price quoted stayed the same. I found this very frustrating and the service person was sympathetic to the issue and was more helpful than the sales person on the phone. I had to answer yes or no if I would go with this company again. I answered no, and I may change it if I find the service is as good as they say it is.

They have had to come back to fix the keypad three times. I work full time and had to take vacation time for each repair since they were not able to accommodate my schedule. Two technicians told me that it was their first time seeing the type of keypad I had. It has turned out to be a nightmare experience. Then I call the service rep and was told they were holding over 300.00 of my money in their account. She did not know why. I asked for it to be returned. They sent me a refund check, but then three days later I got a bill for the amount she sent back to me. If I knew then what I know now, I would not have their services.

It went well. The installed cleaned up when finished. He was on time.

Wonderful! Everything went as scheduled. Very professional and punctual. Very good quality system and quick response.

IT WENT VERY WELL. INSTALLER DID A PROFESSIONAL JOB. THE SYSTEM WORKS FINE. IT WAS SOMEWHAT MORE EXPENSIVE THAN A DIY INSTALLATION BUT I DID NOT HAVE TIME TO DO IT MYSELF.

I was supposed to get a discount for being an Angie's List member, but never received it.

Went well as always! Was on time and as scheduled. I have been with Fleenor about 20 years. They are in Knoxville. That is important to ME. Service has been great. Lost my system to lightening several years ago. They were right on it and worked with insurance company to get new system back on line quickly.

We are pleased with our Feenet service. We are saving money and have had no service outages. We had repeated problems with the phone lines going out of service.

The latest visit was to replace the emergency back-up battery. The service provider was friendly,expedient, explained his work, and left the work area neat and clean. As usual, the service was above-and-beyond, just what I've come to expect from Fleenor!

This is a good alternative to the alarm services that bombard you with advertising. ADT and others basically market like the cell phone industry and give you an alarm system for little or no up front money and then charge you about $20 a month over a 4 to 5 year period. The problem is there is that you continue to have to pay them the same high monthly cost after the alarm system is paid off if you continue to live at the property. Usually they lock the control panel so you cannot go to another monitoring service after the lease term. Fleenor does not lock their systems, but you may not find someone else who is set up to monitor your specific system. Go with wireless systems. If you are tied to a land line, a thief can cut your phone line and then just break in. The wireless systems have battery backups that last a couple years before needing a new battery.

I wanted to have security cameras installed to be able to see outside around my house, but they said they only do that for commercial companies. They could do it, they said, but it would be about 3 times more than another estimate I'd gotten. We decided we had to go with another company. They were very easy to work with and I don't have anything negative to say about them. Both the monitoring and sales staff were very good, but they were just unable to provide the visual monitoring I wanted at a good price.

My overall experience with Fleenor has been very good. I started by calling to set up an appointment for an estimate. I received some information from the receptionist and then was turned over to a sales person. Gina called back within a few hours, answered some of my preliminary questions and we set up an appointment for her to do an estimate within a day. Gina's responsiveness was fantastic. She arrived exactly on time, sketched the general layout of my home and gave me suggestions for alarm placement. When it came to picking out a control panel, things got a little confusing for me. She brought one that she recommended, but I had read a little on-line about some other options and when I asked her about other options I felt like they could have been explained to me a bit better. I was overwhelmed and I needed time to process everything. Gina did recognize this and did not pressure me to sign any contracts that day. I really appreciated that very very much. I proceeded to continue to research my options on-line as well as talk to other people who also use Fleenor. This was where I got most of my education about the different control panels. I was then able to organize my thoughts and formulate some more questions. When I called Gina back a week or so later she again was extremely responsive and answered all of my questions to the point that I was confident in their product. We then met to sign the contract and arrange an installation date. The installation went great. The installer was right on time, competent, and trustworthy. We had a small hitch getting my system on-line, but he knew who to call and got the problem worked out within minutes. He did mention that they did not install many of the systems that I have so he was not as familiar with it as some others. My system has worked perfectly since, including testing and a false alarm where the central station called back within two minutes. Fleenor will tell you that they are not the least expensive and that is probably true. For me though the fact that they are well trained, local, and trustworthy more than made up for the price. I would recommend Fleenor highly, but be prepared to do some additional homework if you are not familiar with how alarm systems work and what you can do with them. Think about whether you want a phone app or texting or just a system without the additional technology. They can do it all and for me it was a bit confusing until I understood.

Sales and installation was outstanding. You pay a little more than some but you can see the quality differences. Very responsive to questions and calls. You get a feel that you are dealing with a small, local company as compared to large impersonal ones. I would highly recommend.

I am extremely pleased. I really like the remote texting ability especially. That feature allows me to have others that I allow to access my home when I am traveling. The wireless aspect gives me greater peace of mind. As others have said, this company is a little higher on the front side, but what you receive back is overall value. Security is not something that I want to compromise.

I had a great experience with the representative and the technician and would look forward to interacting with them again, as needed. Both were very prompt, courteous, and informative! I'm planning on a long term of service with the company, and I definitely feel more at ease while away from the house!

They are very responsive. I like their service. They are also easy to work with.

My life changed dramatically as I found myself suddenly alone. I searched for a home security company, but none of them hit the mark. They all seemed so big and so business-like. I called Fleenor because of comments on Angie's List, and I'm glad I did. I felt like family from the very beginning, and have continued to feel like family throughout the process. Every single step has been a good experience. They were patient as they walked me through the process, they have remained courteous every time I called, and they've been more professional than any company I've ever dealt with. They got their ultimate test when I accidently set off my alarm the other night. I could barely get my code put in before my phone rang! I couldn't believe how fast they called to check on me. I apologized because I was so embarrassed, but they were very courteous and patient. This cemented my feeling of security because I knew they were truly watching over me. Fleenor has up-front costs, but don't let that stop you. It won't matter which company you go with; you will pay for your equipment one way or another. I truly believe that Fleenor is worth every penny. They are local, so they know our area well. They are also on top of things, like what's going on in our community. Just having them there makes me feel more secure than I've ever felt in my house.

They do a great job. My kids had set the alarm off at one time and they were really quick about responding. The office staff is very friendly and they always answer. They are really nice to deal with anything that I ever need. It has been a pleasure working with them. The price seems fair. My phone rings even before I get to the alarm, it is a really good service. They are very responsive on everything. I wouldn't recommend anybody else but them. I have had other home security companies before and this is so much better.

Someone recommended them to me and I have been with them for about six years. They are excellent and they do a wonderful job. They are very polite and very prompt. When they say they are going to be here they are here. I can call them any time if I need something and they will get me help; I don’t talk to some answering machine but to a real person, and every call gets followed up on. I have had them out here several times to check this or that and they always send a representative from the main office and they are always pleasant and will answer any questions. Their price is comparable to any of the others, but their service is much better than what I had before. They know how to run a business. Their alarm system actually scared off some intruders who had tried to break into my house at night.

Showed up at the time promised. Did great work.

They were incredible and there was an issue that occurred while the salesperson was here. They locked me out of the system I had and it was kind a frightening cause I had no system. They then sent somebody out that night at no charge to me and I thought they were just going to reset my system, but they brought a new one out and installed it that night. My appointment was not there for 3 days to install the system, but since they messed it up the guy brought the system that night and fixed it. I could not have asked for more and never in a million years expected that. They were awesome and I will absolutely use them again in the future.

Mike Fleenor installed our home security system twenty years ago, and we recently had Fleenor update our system. We also use their monitoring service. In twenty years of dealing with this company, I have not a single complaint to share--only praise for the great work they do. I'd give them an A+, if that rating were allowed. Use them with confidence.

Very professional. System is working fine. The person who came to install my system at home was very pleasant.

Other than finding his place of business it went real well. I am happy.