FACTORY CARPET WAREHOUSE

unknown

It went fine. I had no complaints at all. It's just an overall good job. Here we are three months later and it still looks nice. It's not buckling up or anything. They came out pretty quick. They did a nice job and cleaned it up. It's not perfect but they did a good job.

It's tough to rate my experience. The company is great. The installers were the pits. A 2 day job lasted 10 days. Amanda (Mgr./Owner?) selected the wrong installers. Tony and his son Ryan had told them they had installed 2 floors using this new product. The product is Alterna Mesa Stone. I pity the previous 2 owners. I don't know the last names of the installers. They were incompetent. I supplied Tony with a printout from Armstrong on how the tile should be installed. He either can't read or said to himself, and quot;I've always done it this way and will not changeand quot;. The installation of this product is different from ceramic tile as detailed in instructions provided by Armstrong. They applied some black and quot;levelingand quot; product. They came back the next day and had to remove it and reapply more. This is highly smelly stuff. They came back the next day to start installing the tile. They ran out of grout because they had not followed Armstrong's installation method. 3-4 days later (needed to order special grout) they came back to finish the job. The next day was the clean up. Tony was using Windex and rubbing the surface as if it was delicate glass. The correct product was a cleaner supplied by Armstrong which cuts through the grout mess they left behind. Tony said, and quot;This is the stuff (Windex) we always use. He had No clue he wasn't cleaning anything. Neither did he seem to care. Amanda and her (manager?) came out to clean and correct trim work they had messed up. They spent several hours cleaning and correcting the trim work. I myself spent an additional 6 hours on my knees doing additional scrubbing. The directions state, and quot;DO NOT spread grout over entire surfaceand quot;. DUH! They did. That's why they ran out of grout and why clean up was so difficult. Tony may know what he's doing when it comes to ceramic tile. He doesn't seem to want to learn new techniques when it comes to installing Armstrong and quot;Premium Tile Flooringand quot;. This product was more expensive than ceramic tile but looks better and is much nicer on the feet. I'm very happy with this company and and quot;Alterna Tileand quot; by Armstrong. Run like h*** if Tony and his son Ryan are the installers for this product.

The installers did an excellent job. They moved out all of the furniture, removed the old carpet and pad, ran the sweeper several times on the new carpet and waited while I dust mopped the baseboards before returning all the furniture. I highly recommend the staff at Factory Carpet Warehouse.

This is the third time I have used this company to install flooring for us. We first had carpet installed 12 years ago. Then we had laminate flooring put in the dining room and kitchen and now we have had the first carpet replaced because we are wanting to sell out house and wanted to have new carpeting. They have always arrived when they said they would, the price has always been what they estimated. The installers come, and they get to work. This time they arrived at 10:30 and were finished by 3:30. They move furniture and move it back. They were courteous. This company has always fulfilled their promises. I would use them again and would recommend them highly.