Expert Services

They advised a new refrigerator. Ours was a built in so size specifications were important. Then they located one, in stock, that could be delivered within a few days. In addition we have used their services for our ye 15 year old washer, dryer and 10 year old dishwasher. Probably not the least expensive but definitely prepared to provide excellent repair services.

We have used this contractor on numerous occasions, for heating, thermostat, and AC repairs, for plumbing, for dishwasher repair, dryer repair, electrical additions. This occasion was a washer repair. They had stopped over at 7:00 pm to diagnose the problem, then ordered the part. They called us as soon as the part arrived, and again came out at 7:00 pm to install the part. When something breaks or stops working, we call them first. Very pleasant and courteous people to work with, they show up when promised, and do quality work. What more can you ask?

It was not a good experience at all. They were not capable of working on a high efficiency brand of washing machine but they wouldn't say that and the problem ended up being a lose wire but they replaced the motherboard in the computer and something else. They replaced two expensive parts and it still didn't work and figured out it was a lose wire. We're already in 600 to 700 dollars into this. They didn't know what they were doing. They were literally here 5 times. They will come out and say it was fixed and to would run one load or half a load and then it would stop working. They did try to get back. They're usually within the hour when they said they would be here. I didn't think they were qualified to fix.

This had to be one of the worst service call experiences of my life. First, the guy came out and gave me a quote on how much it would cost to fix the dryer, which he estimated the part to cost around $100. My dryer was not drying the clothes all the way on its longest and hottest cycle, and he determined the problem to be the thermostat or something like that. I had to give him a deposit of $100 for the parts and service, and it took about a week for the part to come in. No problem there - I'm a patient, easy-going guy. While he was on the call, I also asked him to take a look at my refrigerator in the garage because it was not cooling properly. He disassembled the inner portion of the refrigerator very quickly, and I even made a comment on how good he was at disassembling it. He determined the problem to be the control board. I asked how much it costs and he said it would cost around $280 to fix it. I said my extra refrigerator probably isn't even worth $280, so I said if it goes out I will just find another good used one. He then started negotiating the price and came down to $250, at which point I said if I can't fix it for around $100 then I will just leave it. So he reassembled it quickly and did not fix it. No problem there either... I think there was another small fee of around $30 for him to diagnose the problem. Back to the dryer... He comes back around a week later with the part to fix my dryer. He said that there was a build-up of lint in the dryer and he also needed to check my outside vent to see if it is clogged. So he checks the vent and sees a bird's nest stuck about 6 feet back into my wall. He said it needs to be cleaned for around $125 and I agreed. He proceeded to clean it, with what appeared to be a brand new, just opened cleaning apparatus. I was curious why he did not already have a used one handy... but anyway. I went inside and a few minutes later he calls for me to come outside. To my dismay, he said the birds had ripped the lining in the dryer vent piping that he was cleaning. I absolutely believe that the cleaning apparatus ripped the piping, not a bird. I could imagine a bird putting a small hole or two in the piping, but not completely tearing it all the way across. I could easily be incorrect as far as that goes because I am not an experienced repair man, but I doubt it. He said he could either try to pull the rest of the vent piping out, which would probably take a couple of hours because the length of my vent piping was about 20 feet, or tear out my drywall in my garage to gain access to it. At this point, I was basically stunned at how a simple dryer repair had turned into such a fiasco. I somehow kept my "cool" the whole time, though. So I just asked him to put the cap back on the exterior of the wall and leave it until I decide what to do, and that's what he did. Now he goes back inside to put the new part on the dryer. After a few minutes, he asked me for my vacuum cleaner to get the lint out of the dryer where it had clogged up. About 20 minutes go by and I went to check on his progress. When I got to the laundry room, I was making small talk with him as he was finishing up the job. I noticed a small box to the left of my dryer on top of my washer - it was the box that my new part came in. I noticed he was acting very strange and he kept glancing at the box out of the corner of his eyes. He quickly changed the subject from the small talk and asked me to go and get the first receipt he left a week earlier that showed my deposit for the part so he could calculate my bill. By the time I got back, he was completely packed up and the box was gone. Was my new part still in that box, or was he looking at the box to try to remember how much the part was? I guess I will never know. I paid him the total and he left. After he was gone, I noticed he had left his battery charger with a battery plugged into my wall in the garage. I called the receptionist, who is very cordial on the phone, and let her know that he left his battery charger and battery. I told her I would leave it wrapped in a plastic bag outside my garage so it would not get wet and he could pick it up whenever he wanted it. A little over a week later, he finally picked it up. A very long story short, my dryer was still not working after he "installed" the new part, I had to fix my dryer piping myself, and all of this costed me around $250. After all of these headaches, I didn't even bother calling them back to come back out and see why my dryer was still not working. Not a fun weekend... He was actually a friendly guy, but I would not recommend him to anyone, except maybe someone I don't like.

When the tech brought the part in I looked it up on the internet. I was going to be charged $100 for the parts and $100 for labor. The part on Amazon was $12. He was frustrated (I suspect this happens to him a lot) and said I could order the part and install it myself. Since I lack familiarity with refrigerator compressors I decided to have him do the repair so I'd have a functioning refrigerator right away. It was a tough call since it was $12 vs. $200. Next time I'll do it myself. The mark up on parts is ridiculous - I had the compressor fan go out and a repairman wanted $129 for the part and I got it online for $55. That said -- the tech was very good. He was early, polite, quickly diagnosed the problem, and made the repair. I wouldn't hesitate to call Expert Services again.

very nice guy. good work. no added costs. referred them to my inlaws where they replaced a water heater. the eatons. very good work. good people.

My experience was fine. We actually ended up getting rid of the appliance but that wasn't anything to do with him. I had no problem getting him to come over. He was here on time. He was nice. He told us what we could do and gave us options.

It went very well. I called one evening after work, and they were at my house within 10 minutes of me getting home from work the next evening. I did not have to miss work or be inconvenienced in any way. The young man was pleasant, professional, and explained what he found. The cost was fair, but not great. At least it was fixed without any further problems two days before I was having a party at my house.

Very pleased with service.

Made appointment for service. Serviceman tried to call and did not go to house on day we set appointment because he said he wouldn't go if I wasn't going to be there (even though we had an appointment). I called back a few hours later only to find out it would be another 2 days before they could come back. Eventually came, was on time to second appointment. Called with estimate. Paid half deposit using credit card. Two days later they called back and said there was a mistake with the card and that they hadn't been able to order the part. Gave corrected card number. They ordered the part this time. Called a few days later, came and installed. No complaints with work It was good.

It went well, no problems as of 10/16/12

OK. Did not follow through on time to actually replace pump. Had to wait another day.

The price is okay. They are professional. They were on time.

I contacted this provider because it was my understanding that they not only provided excellent service and reasonable prices but because they advertise themselves as christians. Big mistake! I contacted this provider because my washer was leaking. The technician was at my home less than 5 minutes. He removed the front panel from the washer and bent down, using his penlight to get a good view of what I thought was rust. He said it was oil and that the necessary repairs would exceed $150.00. I explained that my washer is not new and that I am not interested in putting that kind of money into a repair. I then said, "I understand that you need to charge me for the service call; however, since you just arrived and did nothing except remove the front panel from the washer, I would appreciate it if you could meet me somewhere in the middle in terms of the service call fee." He then said, "I'm sorry. I have to charge you the full service call fee." I excused myself to go to write a check while he wrote the invoice. Any discount would have been appreciated and certainly appropriate for a reputable business. The technician was unwilling to work with me at all. I subsequently emailed the company, explaining the length and nature of the service call and once again asked if an adjustment might possibly be made. You can guess what response I received. This company made the choice to put greed over reason and by so doing lost a potential lifetime customer. I made it very clear to the company manager that I would be making a full and complete report to Angie's List as I believe those individuals considering using this provider know exactly what to expect of them. Is a compromise of $10.00 or $20.00 really worth losing so many customers as well as an excellent reputation? I think not. I regret the need to share this unfortunate experience but believe you, the potential customer, deserve to know how this company does business.

Our dishwasher developed a slow leak around the door. After calling around to a number of places about having work done on our Kenmore dishwasher without much luck I called and they had someone come out the next day. They took off their shoes at the door. They fairly quickly diagnosed the issue as being a failed gasket and ordered a replacement. They came back a week later to install it. We were fairly pleased aside from the price.

The technician, Alex, arrived within the 3 hour window they gave me. He was neat, clean, and professional. He went to work immediately and found the problem and repaired it. He put everything back in place and made sure the dishwasher was operating properly. He presented the bill, gave us the senior discount, and left. All this took about an hour. I ask what other services they offered, and found that they do dryer vent cleaning and I intend to call them back in spring for that and to check the A/C before the summer.