East Tennessee Continuous Guttering

I went with another company due to being $75 cheaper but on a $1000 job, thats not a difference of very much, considering my other quotes were $300-$400 higher. I went with knoxville guttering company, but decided to leave a review for east tennessee guttering as well, because they were my next lowest quote, and felt they deserved an honorable mention as well. They would certainly have been my second choice. They responded to my request for a quote very quickly, and i appreciate that.

Very well; prompt and clear communication, work done quickly on the day it was scheduled, looks great!

Eddy gave me a written quote for siding and windows and said job would be done in 3 weeks. Three times he set up a day and time and didn't show up. Eddy told me that a week after my quote (that I accepted and signed), his window technician would contact me to measure windows. Two weeks later I let him know that I had not heard from him and he said that I would hear from him that day. The next day I let Eddy know that I still had not heard from the window tech, he said he would take care of it. Later that day the window tech contacted me and told me he would come that evening or the next and would let me know. I didn't hear from him that evening so assumed he was coming the next. He did not come the next evening, and AFTER I let eddy know that he didn't show, then he called- at 9pm offering to come that night - we decided to skip the windows as a result and asked Eddy to just get the siding done. Eddy said he would get to it the following Tuesday or Wednesday. After NOT hearing anything from him through the next week, I contacted him on Friday and he texted me saying "my lead man on my crew was offered a job from another company with a bunch of lies and promises he will have to figure out for himself but I'm down a lead man so I am regrouping and couldn't do your job for another week" (i found this unprofessional but was willing to overlook it) So we agreed he would do it the following week. The following week he didn't contact me, I had to contact him. And he said "I've rounded up a crew and can do it next week", and that week has come and gone with not a word from Eddy. As a result of this, with rain in the forecast and a section of our siding had fallen 2 months ago.....our home is still exposed. It will likely take another week or two to get another contractor out to give a quote and do the job. If Eddy had not strung this along, I could have moved on with another contractor, instead he has left my home unprotected for last 6 weeks with false promises to complete the job. VERY UNPROFESSIONAL! Better to find out now that he doesn't follow through with his word - would have hated to find out after he did the job if something went wrong!

Great job. Got the work done quickly and well

Excellent service. Courteous and prompt service. Lowest estimate we got. Estimated the work on Thursday and did the work on Monday. We were worried about heavy rains which would be coming on Tuesday. Eddie agreed to get here before the rains and he did. The gentlemen who did the work were very nice and professional. It was extremely hot out and they never complained.

The housed needed new gutters as they started to pull away from the house. Filled out several inquiries on local companies website for free estimates and East Tenn. Continuous Gutters were the 1st to respond of 3 that came to the house. I pointed out several trouble spots and 2 months later when they came out to do the job, they knew the trouble areas and made sure to point them out to me. Gutters look great, install was very prompt and they fixed all the trouble spots with the boards that needed to be re-installed to the house. There were very few cons but would like to point out a few things- was called morning of to let me know they were coming over to do the job that day.... leading up to this I was never given an exact date of service but was confused by the "day of" phone call. Told the afternoon would be fine but they showed up around 11:30, no big deal but my wife was with our infant and was not prepared to answer the door when they showed up. The 2 workers weren't in any uniform nor where they in clean apparel that I would expect from a professional service, but doing a HOT weather job they probably felt comfortable. They did have to come back at least 2X that day to bring more leaf relief materials and to get their drill off from the roof they left. Also, when given my invoice, I started to give them a Credit card and was told to call the office to give it to them. Called right away and was told that they do not take CC's but only Check/Cash, It doesn't say that on either their website nor the job estimate that I received but they could've said it when I called to confirm that I was going to use them and just forgot. PRO: The 2 workers were very nice and did explain the repairs they did and put up with my several questions about the gutters and gutter leaf relief and how to make sure they stayed clean. They also swept up the porch/deck when they cleaned up at the end of the job.

Installation went well. They were bending the pieces out. I though was a little wide in places - uneven - I am not sure why they were bending the original front piece. I am not an installer so it may have been necessary. The covers seemed to go on very smooth and the team leaded seem very knowledgeable. Overall the job was excellent.

I made an appointment for Eddit to give me an estimate for new soffit and gutters for my home. He showed up on time each time and was VERY professional. His employees were just as professional as he was. They showed up on time, cleaned up after each day and did an awesome job. Eddie also came by once the job was complete to review their work and made sure I was happy with the work. I will be using him again to complete my siding work as well. I would recommend him and his employees to anyone who needs this type of work completed. They can be counted on 100%!!

A ruptured 600lb hose used to pump "WetEdge" pool coating, on my next door neighbor?s pool, resulted in spraying my roof, gutter guards, brick and yard. Eddie with East Tennessee Continuous Guttering was very professional and prompt in both his response, quote and scheduling the replacement damaged gutter guards. I contacted 2 other guttering companies who were either to busy or just did not reply to my call. I would highly recommend East Tennessee Continuous Guttering and will use them in the future.

What's to say? I had a section of gutter (about 20 ft) on the side of the house that had come loose due to rotting of the wood to which it was attached. You could see into the attic through the rotted out beam. I expected the work to cost about $1000 and was pleasantly surprised when the estimate came out at just over $300. They sent two guys out 4 days later and did the work in about half a day. It looks good and seems sturdy.

easy to work with |they came, took down, hauled off old gutters |then after house painting was done, came back and installed the new gutters. |

Work was started and completed same day and looked good. No mess left. 2 months later while on a ladder to the roof I noticed several nails that hold the gutter to the house were not driven into the wood...I call them "air screws". Contacted the office about the issue and they sent a repair team out that week and fixed the "air nails". If I hadn't been up on the roof the gutters would have been falling off within 2 years.

The estimator showed up quickly and did a good job measuring the house. He provided me with all of the information I requested including gutter guards and changing to a 6" gutter from the 5" I have now. Out of 4 quotes, this quote was the most expensive. The reason we did not use them is that I decided to go with a company that a contractor I had done some other business with recommended.

Background: In September of 2012 I called East Tennessee Continuous Guttering to give an estimate on replacement of gutters and downspouts and vinyl siding for my whole house. Their estimate was good, the company seemed reputable, and they specified a 2 year warranty on labor, so I went with them. First thing in this review, I'd like to tell you about their supposed 2 year labor warranty: they will not stand behind it. Instead, they will try and come out to quote you a replacement of whatever item on your house that has since become a problem since the installation of siding by their company. My Problem: Since my siding was installed in October, a colder month, the caulking that they applied around my aluminum windows shrank up. This caused a slow leak of water to come into all of my windows during hard rains, damaging my drywall on the bottom inside corners of all my windows. I called to have them send someone out to re-caulk around the windows (they're all second floor windows), which they did after having to call them back several times. Once they arrived, they saw the completely shrunk caulk, admitted that it was due to caulking in cold months, said that this very rarely happens because they normally don't caulk when it's cold, and proceeded to re-caulk the windows. I told the worker that came out that I would be calling the office back to discuss them patching up the drywall damage on the interior of my windows that was caused by their lack of a quality caulking job. A week went by and I called to tell them that they need to fix the drywall in order to fully repair the damage that they caused. I was told they would speak with the people in charge of claims and they would get back with me. My concern was just recently addressed today, by them calling to set up a time for them to quote me some new windows. My windows are fine. They are aluminum windows that do not leak one bit. The only reason people commonly replace aluminum windows with vinyl is for the sake of energy efficiency. They do not inherently start to leak due to being 20 years old. The only way they leak, is if water leaks around them, which should have been stopped by a solid, freshly applied bead of caulk. My Reasoning: This was a foreclosure that was vacant for over a year before I purchased it. There was no damage to any of the interior drywall around the windows when I purchased this home, and I know this because my home inspector would have noticed such obvious damage around a very common item checked in home inspections. My inspector is extremely thorough and noticed the smallest items of concern, so something so obvious would not have been missed. Only a month after having that inspection, I was having siding put on my house. After their job was complete, I started to see damage around every single window in the house. I checked around them, and saw large gaps where caulking should have been. So if it sat for a year with no maintenance, and had no damage around the windows, then all of a sudden after the siding is done, every window shows damage, I know it was them that caused it. Not to mention they admitted that the caulking shrank up due to them installing it during a cold month. The Good: If you have siding done on your house, request that Eric leads the crew. You will not be sorry. He is a solid craftsman with years of experience, and takes extreme pride in his work. He is there to work for YOU, and to make you happy. He did a great job on making the siding look great. The Bad: The work for siding and gutters took about 4-6 weeks to complete, when they originally estimated about a week, and I have a normal sized house (1600 Sq Ft), with siding only on the top half, and brick on the bottom half. Admittedly, it took so long because Eric takes his time on the job to ensure it is done right. So I never complained about the length of time it took. I'd rather they stick around doing a quality job, than come and get it done in 3 days. They also put up the wrong color of gutters the first time around, and I had to have them change it out (which they did no problem). Conclusion: East Tennessee Continuous Guttering is only as good as the people that they send out. If it wasn't for getting Eric to do the siding job, I wouldn't have thought the experience was very positive. I see that their main downside is they do not stand behind their labor warranty, so that is basically a worthless feature of their company.

We were never able to connect on the estimate. Phone calls were returned and messages left but after a couple of missed connections, I decided to move on. The contact was professional. It just didn't work out.

They were excellent, prompt, considerate and efficient. They improved the guttering from the original building. They were really good. They did a better job than the original ones. They are a little pricey, but it was worth it in the end.

When they came down, it was cold. They changed out the damaged guttering and they said they would have to come back and finish the job because the sealant that was on the corners of the guttering was leaking. They said they couldn't reseal it because of the temperature. I called them probably in March and they came right out and finished the job. I really have no complaints at all. Considering what they had to do I think it was a fair price. The back of my house is high and so they had to go up to get to the gutter. I think they were fair.

We called for an estimate and someone responded within 24 hours. He took about 5 minutes to work up an estimate by measuring the length of the house, but did not climb a ladder or get on the roof to examine the existing guttering. He assured us, and we asked him more than once, that the estimate would cover everything as we were getting the house ready for sale and it needed to pass inspection. He told us it would be about 3 weeks and that someone would call the day before to let us know when they were coming. They showed up unannounced several days later which didn't bother me since I happened to be there and we were on a time crunch. They immediately set to work tearing out the old gutters and about 1/2 way through that process I was informed that the gutters would also need the guards to be replaced and would cost us quite a bit more than the estimate. We could never get a reasonable answer as to why the man who did the estimate would think we would want our gutters to be replaced but not the guards which were in horrible condition too. The man on the job contended he could tell from the ground that it needed to be done. I told him he needed to get someone more competent to do their estimates because we chose them based on that estimate. I also informed him that we had experienced numerous negative interactions with contractors and had chosen them specifically because they were on Angie's List and that I would have to give a negative review. He called his boss who kindly offered to give us the additional gutter guards at his cost but never addressed the issue of the estimate signed and agreed on or the fact that a mistake had been made. My husband told them that he had been a businessman for many years and when he makes mistakes, he's the one that has to deal with the cost, not the customer. Throughout this experience, comments were made that indicated that this was a common problem with this company (the breakdown between what the estimator agreed on with the customer and what work actually needed to be done.) When my husband explained that those problems were between them and didn't have anything to do with us, the estimator tried to put a guilt trip on him -"I have kids in school, and these bills, to pay..." etc. Throughout our interaction with them, we reminded them that we would be reporting our dissatisfaction on Angie's list. Throughout all, the owner or manager never called or talked to us himself. As far as we were able to tell before we moved out of town, the workmanship was well done. Sadly, it was greatly upstaged by the lack of professionalism in their dealings with us.

Fri the 13th, they could not make it due to the rain we had all last week. They were back logged and I explained I'd have to have it done when I got home then. This morning about 0930, the East TN Gutter crew was on my doorstep ready to work. He said it would only take a couple of hours and they'd be through. He had me explain just what I wanted and I said put new all the way around and they did. They were professional, hardworking and fast. It only took them 5 hours to put new gutter on the whole house with screens to keep the leaves out. They had to fight wasps in the back, but made it without being stung. I was pleased with the entire process and would recommend them to friends. They cleaned everything up and hauled off all the old material. Great job!

I am happy to say that from my first phone call for an estimate to the installation everything was on time and professional. This was a good experience after many months of trying to hire a company to replace our guttering. I did hire them because of reviews on Angie's List. Thank you!

I reviewed this company on Angie’s list before choosing them to replace gutters on my house that were damaged during the spring storms of last year. The positive feedback and reviews furnished for the company are the primary reasons I chose them over other companies listed in Angie’s list. I would like to share with other Angie’s list users the experience I had with the company. First, the estimator was exceptional. He seemed to be experienced and really helped me in making a decision on the repairs that were needed. Due to the magnitude of storm repairs, I was quoted a repair lead time of up to 8 weeks before the repairs could be made. I was willing to wait on this company as their reviews were nothing less than an A. I faxed the work order to the company office and called them a couple of days later to confirm that the work order was received. I was told that someone would get back with me to confirm receipt – no call back was received. I called back again 3 or 4 week later to make sure that I would be placed on the repair schedule and again was told someone would get back with me. No call back. I called again 4 weeks or so later to inquire again if I was on their schedule for repairs and was told that someone would get back with me. Again, no call back. A week later, on a Thursday night I received a call that they would be at my residence on the following Monday between 9:00 and 10:00 am. While this was short notice, and I had to rearrange my schedule, I thought that this was great and felt sure that the repair results would justify the wait. I got up early on Monday morning to make certain that all obstacles were removed, cars moved etc. and that the workers would have clear spaces to work in - but the 9 – 10 o’clock hours came and went with no crew. I called the company’s office at around 11:30 to see if a mistake had been made and if they were going to be coming to my residence to do the repairs. I could not get an answer to this question. At approximately 1:00 pm I received a phone call that the work would not be completed on Monday and I could not get answer as to when I might expect the work to be completed – I was told I would be put back on the schedule. So a day of my time was basically wasted. At this point after no returned calls and missing an appointment I decided to cancel the work with the company and pursue another contractor. It is not my intent to bash the company, I do believe that the company is probably a good company – all positive reviews and has been in existence for an extended time. Maybe they are just over extended due to the all of the storm damage and this is not how the company normally operates. But for me, I did not have a favorable experience with them.

I think I just did! Quick and professional, exactly what I would have wished for.

They did a good job. They knew what they were doing. I did not have any issues with them. It did take me a few months to get them out to do the work for me, but I did expect that. I would use their services in the future also.

The service went well. He came when he said he would, and the price was reasonable. The thing that was somewhat concerning after the fact was that there were some guards on the old gutters we had and there are none now.

They did a good job. I had everything ready and they just had to come and put the gutters. They did a very good job. They were prompt, professional, and used good products. They came just twice and they were on time. They did what they had to do. I rate them high overall.