Concord Watch Clock & Jewelry Center

It went well except today I noticed the date was not correct. I took it back to them today. I feel sure they will make it write.

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My wife left JD Miller (Owner) with her $1000 Gucci Watch Model YA126504 for a simple repair. After the repair was completed, she picked the watch up and immediately noticed that the entire Face and dials (originally Pearl white) were colored PINK! When she pointed it out that the color had been altered both the owner and the associate ganged up on her telling her that it was a Pink Face watch to begin with claiming that and quot;this is how it was madeand quot;. Although Both stood defensively firm that nothing other than the repair had been done to the watch. They than graciously offered to and quot;paintand quot; the face and dials white at no charge. I wanted to give JD Miller the benefit of the doubt and asked him to discuss the issue with me (Husband) in hopes of some answers. He started by sticking with his initial story that the watch was manufactured to look this way. He than tried convincing me that the color was conditional upon the angle and lighting it was viewed under. It reminded me of the story of the peddler who sold the King the invisible clothes. After first listening to JD Millers' side, I pulled my original manufacturers book and receipts out. Together we matched my documentation with the serial number on the watch confirming the Make and model. This also eliminated the possibility of an and quot;accidental switchand quot; of the watch. Next, I showed him from the Gucci Website a picture of the same Model Watch which had a and quot;Mother of Pearl Whiteand quot; Face. NO PINK! Lastly I gave him the phone number (877-482-2430) of Gucci where I had called earlier that day and confirmed from customer service that this watch was NEVER made in PINK! The watch now laid in pieces on the counter and I noticed that the original White Plastic Casing (housing for moving parts) was also discolored in pink. When I asked JD about the discolored internal parts he paused and said and quot;ooooohhhand quot;. After reviewing all of my evidence JD Miller suddenly noticed and pointed out to me that the watch had a bright RED gasket. Like he had an epiphany he figured out that the RED gasket had bled onto the plastic housing and white Face, dials, etc.... Knowing that colors will only bleed if introduced to solvents (like a Red shirt will discolor a white shirt to pink in the laundry) I asked JD and quot;did you put any type of solvents, cleaners or lubricants on the watch?and quot; To which he replied and quot;Yes, I put Moebiusand quot;. An oil used to lubricate parts but not intended to be used on any cosmetic parts of the watch Face, Dials, etc... With this new information directly from JD Miller and proof that the watch was originally White there was an awkward silence. It was almost like a and quot;deer in headlightsand quot; moment. He leaned over the counter and said..... and quot;What do you want me to do about it?and quot; His story instantly changed from and quot;This watch was made like thisand quot;... to.. and quot;The RED Gasket bled (discolored) the face but I didn't do it, it was like that when I got itand quot;. An expert with Watches? I think NOT. I proposed several options to swiftly resolve the issue. I told him to just order new parts and replace them. He said NO. I offered to sell the watch as is. Than use the money to Buy a and quot;Usedand quot; one of the same make/model and asked him to pay the difference. This probably would have cost $50-200 Max. He said he NO. He told me if I wanted him to pay anything for it I would and quot;have to talk to his attorney and not himand quot;. During all of this 30-minute conversation there was half a dozen people or so listening to his admittance and denying responsibility who left the store. He didn't care... He told me to come back later and pick up the watch after he put it back together. I told him and quot;NO, I'm not leaving without the watchand quot; since he could not be trusted. So, he threw the watch together and refused to give it to me until I signed a and quot;claimand quot; form. He claimed this would proved that I was the one who picked up the watch. The Form had and quot;claim formand quot; no where on it and he wrote and quot;Watch Face Whiteand quot; on the top (Knowing it was still Pink) as a preemptive measurement if I took him to court. How deceptive is that?? I will not take JD Miller to court. He is not worth my time or losing any more money. It would appear that $50 is more important to JD Miller than his conscience so I think he must need it more than I. Bottom Line - Do NOT do business with this man or company if your watch is valuable. He is NOT an authorized Repairman with Gucci, Tag or any other quality brand. This means his services WILL void your warranty. He operates like nothing more than a and quot;specializedand quot; pawn shop. He is dishonest, does not have integrity to admit when proven wrong or attempt to fix his mistakes. He turned on me and became defensive telling me that and quot;I would have to take him to court if I wanted to waste my timeand quot;. I suspect he is so distrusting of others and defensive because he is guilty of cheating so many others in his years. JD Miller Lied to me about the damage, He cheated me out of any solution and robbed me of my time wasted dealing with him. JD Miller is a Liar, a Crook and Thief.

I found Concord Watch Repair on Angie's List, and put three 'broken' watches in a bag and planned to drop them off. They hadn't worked for a while, so I wasn't in a hurry to have them fixed. One had already been 'fixed' by another business (but never satisfactorily); I hadn't found someone willing to fix one of the others; the third just needed a battery. I was running errands on a Saturday and called them to ask if they were open; they answered just as I saw their closing time was 15 minutes *before* I called. Joanie told me to come on over anyway! I drove over and, wow. One battery was replaced and one watch bracelet was fixed within 10 minutes at a very fair price; the more complicated repair on the third watch was carefully explained to me (pretty interesting) and that estimate was quite reasonable. Stayed open late for me, fixed my watches, and were friendly knowledgeable people, too. An aside: their store is full of beautiful things to look at, too...clocks, jewelry (both real and vintage costume). So if you don't have something that needs to be fixed, stop by just to look!

Went elsewhere and got served promptly.

see above

They did an excellent job. The watch came out running like it was brand new. I got the watch in 1968and have been using it ever since.