Concord Lawn Care, LLC

In September 2019 my wife and I hired Charlie to install a paver patio and sod in the back lawn and install an irrigation system for the entire lawn. His team did a good job laying sod. The patio looked good for a few weeks, before efflorescence left a white stain where the stone steps leached down and across the pavers. Charlie told me in October he would return to clean and seal the pavers. I followed up with him in May 2020, and he again stated he would return to clean and seal the pavers. He never did. The irrigation system has been a nightmare. Trenches for the irrigation system left ruts across the lawn that were neither filled with sod nor planted with grass as required by the contract. Also, Charlie never winterized our irrigation system, as required by the contract, stating he could not keep his compressor running. On November 7, 2019, I informed Charlie by text that AccuWeather was predicting hard frosts over the next few days, and we needed to get our system winterized quick. Charlie told me to remove the back-flow valve and put it in the garage to keep it from freezing. He said he would get a new compressor and winterize our system on November 11. On November 13, after Charlie did not show up on the 11th and temperatures dropped into the teens, I sent him another text, to which Charlie responded he would winterize our system later that same day. Again, Charlie failed to show up. In fact, he never winterized our system the entire winter. On May 15, 2020, I replaced the back-flow valve and ran the system for a few minutes to test each zone. When I ran the test for the last zone, in the front lawn, water bubbled up from the ground and formed a small pool on the surface, and none of the front lawn sprinklers activated. After I made a few calls to Charlie, he finally showed up on June 15 and repaired three broken PVC pipes that I suspect froze and burst sometime during the winter. Charlie fixed the broken pipes, but he never returned to fill the hole he dug to make the repairs. The first two weeks of June, I filled the trenches and holes left by Charlie and his crew and planted grass where needed. Also in June, Charlie made a halfhearted attempt to repair a sprinkler that still didn't work in the front lawn and adjust the sprayers to cover the entire lawn. On June 29, I hired another contractor to clean and seal our pavers. He did an excellent job. On July 13, I sent Charlie a text explaining that I had replaced the sprayer that didn't work in the front lawn, but that didn't fix the problem. I asked him to try again to fix it. Charlie responded, "Yes sir. I also have cleaner for the pavers." I responded that I already had the pavers cleaned and sealed. On July 17, I sent Charlie a text asking when he might come out and fix the malfunctioning sprayer. As of today, July 22, I have not received a response from Charlie.

I was able to call Concord on very short notice and ask for a quick mow, edge and cleanup of our new home. They arrived the next morning fully prepared and ready to go. The team took the time to roll up our water hoses and moved our sprinklers. One call and they handled it all.