Computer Depot Inc.

WARNING: DO NOT USE FOR DIAGNOSTIC SERVICES OF ANY KIND!! I am a college student and I use(d) my computer for 6-12 hours on some days, let’s just say it is essential to my studying and I also use it for gaming and streaming video. My computer was purchased 2-3 years ago from an online prebuilt computer store with a large reputation. Sometimes on these prebuilt units, things like fans and cooling can be kind of cheap as they save cost and spend more of the budget on big name processors. This means that in my unit, my CPU pump and therefore my whole water-cooling system failed about 6 months after I bought the PC. I brought it in to the Computer Depot fast, educated service to ensure my basically new PC continued to serve me well for years to come. I asked Zack to investigate everything and let me know what he thought was causing the clicking noise and check my computer for signs of heat damage. I also let him know I wanted to pay for a new layer of thermal paste if there were any signs of early wear on the CPU. Basically, I wanted him to make sure my computer was not damaged and make sure it was safe for the future. I left my PC with Zack. Zack can be described with five words: Slow, Arrogant, Condescending, Rude, and Useless. He kept my computer for 4-6 weeks and I had to buy a laptop to continue my studies on while my main desktop was getting work done. Every time I would call, it would take hours to get through and he would tell me it was running tests and he can’t get it to replicate any of the issues I saw every time I used it at home. Basically he was saying my PC was great. Finally, he replaces the pump, but he doesn’t do the thermal paste and I do not believe he even investigated anything for heat damage, though at the time he said he had. I bring the PC home, and the new pump is great. Now I realize all Zack has sold is a false sense of security, as the crashes that had once accompanied the CPU pump clicks are still occurring. My PC still crashes after 10-20 minutes of doing anything, and as time goes on the issues gets worse and worse. I have spent dozens of hours if not hundreds trying software side solutions. Eventually, the pump they had installed will fail as well due to him having the pump higher than the radiator, probably causing further damage. I have run memtest86 and received errors on 2045/2059 tests, this is a RAM/CPU tool where 1 failure is severe enough to warrant replacing parts. I have installed newer, larger CPU coolers that Zack said wouldn’t work on my unit. I have even moved to Windows 11 in desperate hopes to fix this issue. At this point, it is either my CPU or RAM and I definitely asked him to look at those when the PC was younger and make sure they were healthy. The point is, I had a 6-month-old computer that I took to the Computer Depot, and I was even able to point them in the right direction and asked them to protect me from this exact kind of issue. All they did is waste 6 weeks of my times, show me an incredible amount of rudeness, and sell me a false sense of security. Unless you know exactly what is going on and what your computer needs- do not use the Computer Depot. I did not have money or time to troubleshoot this issue endlessly, but now I have been forced to spend hundreds of dollars and dozens of hours due to Zack’s inability to diagnose computer issues. Stay away!!

When I brought the unit in on a Wednesday, I was told it may be ready by Friday, but probably Monday. Monday came and went and no contact. I called on the following Wednesday and was told by doing internet research, they were not sure they could fix it. Another week went by and they called to say they could not fix it. They mad a statement that let me know that they had not even turned it on or opened it up. They said give them a couple more days. Another week went by and I had to call again. I was told they could not remedy the problem. I picked it up and took it somewhere else. They have done work for me previously, but it was fairly easy stuff. I would never take a computer to them again after this experience.

Beautifully! Other than the initial panic of frying a computer, these guys were just the best!