City Heating & Air

After using this company for 10 years on my 2 properties, because they did a good install at my Dad's, I find out that every single tech that came out over the years didn't do proper maintenance. I never went out and watched, I never looked inside at the coil and the heat. None of them took out the coil and cleaned it. The heat is filthy. The coil area is so rusty from condensation due to the drain filling up with rust and backing up and spilling down into the heat underneath and rusting out a motor. Every time, I asked why was my air causing so much water, they would tell me it was hot in the garage! No checking my coil. No cleaning my drain as they said they did. No cleaning the heat. Last night I saw this with my own eyes when a new company I hired to fix the heat and look at the air coil pulled the cover and showed me the mess. Told me I should've been keeping up with maintenance on it. Well, I was, only City Heat and Air techs were lying to me about performing the maintenace properly. The last straw was I always ask for a tech at my other property that is knowledgable with Apollo system and the last one they sent, I had to explain how it operates. In fact, that is the reason I called another company. If you use them for maintenance, go out there and watch them.

The technicians are well trained, honest and reliable.

They did a great job and cleaned up the mess. All is working well and there were no problems

gave me a timeframe with which work would be completed (a week). after not calling or completing work, would not return calls. after longer than a month, with continuing promises when i called them, i told them to forget it. talked to the owner, who admitted it was wrong & never received an apology or offer to make anything right. buyer beware.

I'm very satisfied with them. I will continue to use them and recommend them to others.

All work was completed in 6-7 hours. All debris and removed units was removed. There was an issue with one of fan systems. City Heat and Air had a technician here the next day! All is well so far 3 weeks after the replacement systems have been installed. Also the warranty info has been registered with the manufacturer so we do not have to send any additional paperwork.. HVAC units cost $11,000 for all labor and equipment. Steep but better than failure down the road.

Conflicting recommendations and then no response when we asked for written estimate for suggested repair work. We bought this house 3 years ago and have had a strong musty smell coming from return vents for the past 2 summers. This occurs during the hot, most humid summer days after the system has been running. Last summer one technician from City said he could find nothing wrong and told us to spray Lysol in all return vents several times a day for 2 weeks. Against my better judgement, I tried this for 2 days. All it did was cover up the musty smell with the strong smell of Lysol, and also started making me lightheaded. So I stopped using it and asked my neighbor who he used for HVAC. It was different company, and the owners son came out that day. He said the insulation covering the main trunk of the return ducts was not the right kind. He said to call the office and a technician would come out for full inspection and an estimate. We called numerous times and no one ever came out again. So this year, when we had the same musty smell problem, since we still had a maintenance contract with City, we called and requested a different technician. He came out a few days later and spent a little time in the crawl space. He said the connections between ducts were not sealed properly and that the insulation was good, but it was wrapped too tightly, not allowing the duct to "breathe." He was talking to my husband and started off with an estimate of $500, which made its way up to over $2000 for "masting connections and rewrapping the insulaion of the main return duct." My husband asked him if he measured the length of the duct, and he was told "I know how long it is". The tech then wanted to schedule the work. My husband said he wanted a written detailed estimate of the scope of work before scheduling to have the work done. He said the technician seemed put out and left. We were charged around $85+ for this call, and were told it would be deducted from the repair work when we had it done. So after calling the office about 10 times over the course of several months and talking to both women that do scheduling, telling me that they had repeatedly given our name and number to the estimator, no contact was ever made, and no one came out to measure or give us an estimate. This is a real shame because we have used City H&A for over 10 years at our previous home for twice yearly maintenance inspections, and they have always done a great job. We even had them install a new HVAC system and complete new duct work at our last address. But at our new home, this lack of any followup response is unacceptable and I am giving up on them. I will especially not renew our maintenance contract with them. Anyone have any suggestions of an HVAC company that does good work and has good customer service?

I've been with City Heat & Air forever. I'd give them an "A" overall. I'd definitely use them again.

I would absolutely use them again.

We have a contract with them. It was just one person that came out. The area was left clean.

Called Monday and they came out the next day, Service member Mark was extremely polite & knowledgeable. Checked my unit showed me potential future problems with unit. Got it cooling better.

We have been using them for 10 years or more.

There was no cost because it was under warranty. They're a decent company to deal with. Everything was ok.

Tech called, couldn't hear or understand him. Jacob is the name. Tried to show him where everything was located. Didn't seem interested. First thing he did was use the bathroom, didn't ask. Thought this was unusual since no other techs have done this. Had his shoe covers on when he came in. When he went out the back door, he took them off. He stayed outside for a long time and seemed to be wandering around walking back and forth. He came back in the "front" door. His shoe covers remained at the back door. He left without putting the metal filter back in place and the panel off the wall. He said that I needed the coils cleaned and if I didn't have this done soon, I'd be without air. Couldn't tell me how much that would cost. I regret calling the company. I paid for two visits. I called the company last week to schedule my 2nd appt. I had one request and that was to send another tech and not the one I had originally. The woman on the phone challenged me, stating that I must be mistaken because that is totally out of character for this individual and maybe I was confusing them with another company. I told her that I was not mistaken, I had the receipt in hand and the person's name is on it. She still insisted I was lying. I told her to just refund my second visit and I would find another company. She stated that they did not refund any money.

I got three estimates. City presented the best estimate with the best information. They helped me be an informed buyer. They installed within a couple of days and the new pump is working great!

it went well, I've always been happy with service from City Heating and Air

They were wonderful. They were fast. They were switching out our units. It was summer time so it was hot. We needed our air conditioning. They were courteous. They were quick and efficient. The units work wonderfully. We didn't have any issues with them. They come out and do maintenance twice a year for us to maintain the units. They were here when they said they would be. They were done before I thought they would. Everything works fine. I didn't have any issues.

Did a thorough checkup on the complete system.

Mike was great. He explained all my options and answered all my questions. In the end, City's estimate fell somewhere in the middle- not the cheapest, but not the most expensive- of my other options. I chose City over the cheaper quote because they seemed more professional and helpful than the other choice. I have been very happy with my new heat & air unit!!

I called City Heating and Air this morning. The tech called me back about an hour and a half later and said that he would be her in about 20 minutes. He diagnosed the problem and discussed what should be done with the heater. I may need to replace it. The tech was able to get it working and will have someone come out and discuss my options. Great service!

Ron and Robert came to my home to correct issues regarding my HVAC system. First, I discovered I had two ventilation grilles that were merely caulked to the ceiling. Not good. They installed framing and new grilles for me. Second, my HVAC unit is in a closet. The return register was really just a louvered bifold door. They cut a new return in the wall beside the unit so I can replace the louvered door with a solid door. Everyone I have ever had from in my home from City Heat and Air has always been professional, neat, clean and very knowledgeable . I continue to learn from these gentlemen every time they perform a service for me. Just a really nice company to trust for your heat and air. Thanks, Frankie.

Again, City Heat & Air far exceeded my expectations. The company installed my American Standard system almost 4 years ago. When the system failed they came out immediately, assessed the problem, ordered the parts, and promptly returned and restored the system to its original condition and replaced the thermostat with an updated model. Everything was still under warranty, so there was no cost for the service. I would highly recommend City Heat & Air. Their service is amazing and they stand behind their work and the systems they install. I have been extremely pleased with my American Standard dual fuel unit and will continue to call City Heat & Air for all my heat pump service and installation needs.

Our A/C went out with mid 90 degree temp outside. I called and someone was at our home within 1 hour in the evening. Pump on condenser was going bad. It was fixed temporarily giving us time to establish what we wanted and receive the quote. Pump went out again on a Friday. Installers could not get to us until Monday. They came to our home on Friday and installed another pump on old condenser to keep our air going until they could install new system. These visits were at no charge. Plus, they are are on TVA's approved contractor list which enable us to be eligible for a rebate offered by TVA. Thanks guys!

I had called on Monday when I realized that the second floor A/C was not cooling. I made an appt for the next day and told them that the appt would have to be after 3PM. I got home from work around 2PM and the phone was ringing. The repairman was on his way. Early. I rushed to get the pets put up. He arrived and I told him the problem. He did not smile. He did not seem pleased to help me. He was very morose, actually. He did his job and told me the problem. He told me that I also needed to change my air filters in the house. I told him that I would. He reminded me of this two more times in almost a scolding way. I resented that. I wrote the check and handed it to him and he just marched to his truck and left. No pleasantries at all. This company charges 85.00 just to pull in your driveway. I have used other cheaper companies in the past and have regretted using them and feel that you get what you pay for. I have always had good experience with City Heating and Air and feel that this was an unusual experience with them. I would use them again even with this rather sour experience.

No matter which technician comes to my home I always learn something. Just great folks to deal with from phone call to service.