Champion Windows and Home Exteriors of Knoxville

They provide excellent service and handle everything at once. The quality of their work and their product is excellent as well. We've spent a lot of money on the warrenty and the service and whenever we need anything they are right there to take care of it.

This is the third experience with Champion and everyone of them has been very positive. All of the technicians have been professional and I have really enjoyed my experiences with Champion. I would recommend them to anyone.

They were really great. The quality is excellent. We had steel frames on our old doors, and we had tried to have other companies come out and do the work. The other companies refused to touch the job. Champion came out and did the work without any hesitation.

The salesman was very courteous and explained their Sunroom's advantages very well. All sunrooms are custom built. We decided to purchase a 12 foot deep by17 foot 6 inch long room with a cathedral ceiling. I chose to provide a steel structure to put the sun room on which I designed and built myself. I was not finished with the Steel frame when champion's crew arrived. They made arrangements to return in a week, weather permitting. It Rained for 2 weeks and the showed up when the rain quit. The crew mainly consisted of 2 very polite carpenters and ocassionly one other worker. They were very consiencious and carefull of surrounding vegetation. They did veryfine work on the sunroom and cleaned up afterwards. Unfortunately this crew was laid off (or let go) immediately following the completion of our Sunroom. I consider it a great loss for Champion. 5'

I talked to the receptionist & she said that Jason would give me a call back. They were supposed to come out & caulk around the window & fix some places where water’s coming in – I’m worried it’s going to start molding. I actually cancelled an appointment with my cancer doctor to wait for them & no one showed up. I still haven’t heard from anyone. Tom Watson the salesman, on the other hand, was good. He designed everything which we’ve been very happy with.

They did the job as was expected. They conformed to our town specifications and in fact the work they did went above and beyond the town requirements. They left the job site very clean when they were finished. They came back out to check the job twice and this also made me happy. It has become our favorite room.

The Champion Representative had small models of the type of glass the company would use and clealy demonstrated how the windows would operate. He was able to demonstrate the ability of the glass to reflect summer sunlight and retain household heat during cooler periods. The explanation of the installer professionalism and the clear and concise warranty assured that we would be satisfied with the end result. The work started one week earlier than promised and the workmen were very professional. They appeared to be very experienced, courteous and informative. If we interupted their work to question an activity they were pleased to answer our questions very satisfactorily. The finished product was everthing we expected. We enjoyed a pleasant Spring, Summer and now Fall on our new Sun Porch. We have already recommend the work to one of our neighbors and a friend in Maryland.

The salesman was very thorough and knowledgeable about his product. We replaced all the windows in our house in three stages over the course of two years. He would come out and quote us on the windows we were ready to buy and could afford at that time and did not pressure us to buy before we were ready. The installation crew was prompt and professional and scheduled at a time that was convenient for us.

Champion came out and fixed a gutter issue that I was having. They replaced the gutters. Nick came right out and they have always been very good to come help me when I need them. Nick came back after putting in the new gutters to make an adjustment after the first rain. I would call them back anytime.

The service, professionalism, and overall correspondence was terrible, from the beginning. They made the sale, and then did not follow through with the service. The windows are not of the quality we were promised. They made major errors with the order of or sliding glass door, and we went 3 months before we received the product. This company never mentioned our ordered door during the window installation. We asked about our door and they said they would be back in the next few days to install the door. We didn't hear from them for weeks. When called they said it would be the next week. we never heard another word. Finally we called again. They said there had been a problem,,but they would be in within the next few weeks. Again, we never heard a word. We called again. They said they were going to get them at the warehouse, and would give us a call for installation. ONCE AGAIN, we didn't hear a word. We called again. They admitted they had not placed the order. We waited over 3 months. They promised a $200 check for our inconvenience - which we never received. Horrible service!

They were very good. They were punctual. They were very concerned with meeting my expectations. They actually went above and beyond what I wanted. They added a pet door.

Exasperated with the work. They were not on time. They were very unprofessional. The only time that they showed up on time is when they would stop by to grab equipment for other jobs. They started in April and didn't finish until late June. When I would call up to ask why it was taking so long I would hear that they were working on other jobs. They work that they did was not up to par and we had to have them come back out to fix it.

I chose to go with them, because of their reputation. We were very impressed with the quality of their products and their customer service. I would not use them again. It took just way too long to get the work done, roughly 14 to 16 months since we started. They had a number of problems with their corporate office.

We have used Champion Windows on two different occasions, and were more than pleased. They replaced all of our windows several years ago and the service was great. There is a life long guarantee that even transfers to the new owner if I ever sale. They replaced a screen for free even when I told them I had accidentally hit it with the power washer. Most recently they replaced windows, siding, shutters, and the front door due to hail damage. Once again, completely satisfied. At one point I was upset because I thought they had delivered the wrong color door, and I started crying (I had just lost my husband and four weeks later my mother and was somewhat fragile.) They called their supervisor and he came out to speak with me and offered to change out the door, even though it was indeed the exact door I had ordered. Thank goodness I said no, because the door is beautiful and I get compliments all the time. I would highly recommend them.

Their product was really good but their customer service was not. I wanted them windows done in 2010 in December which they told me could not be a problem, they did not get around to doing it until January. They were not really friendly or helpful when I called.

I like everything about their service. They did a great job, were on time, and they did exactly what they said they were going to do. The product is exactly what they said and it's guaranteed for life. We have had no problems whatsoever.

This job was done in 2007. I had used Champion in 2003 to replace some downstairs windows. The crew did a very good job and I was satisfied with the 2003 work. The follow up on a cracked window was good as well. I hired them again for this second job after getting competitive bids. My neighbor across the street had them do some work between my first and second jobs and was very unhappy with them, but I went with my prior experience. I was very disappointed. The neighbor had problems because Champion used a subcontractor for the installation and the crew was simply not very good. I specifically told the Champion estimator that I wanted only a Champion crew to do the installation (which is what I thought I had the for the first job). He led me to believe that would be the case. While I can't say he lied directly about this, he failed to tell lme that Champion did not have any crews of its own - all work was subbed out. I told him I wanted a good quality, experienced crew. He assured me that would happen. What I got was some dingbat they hired three weeks prior to my job who did a terrible job with the interior window trim (he was "fired" a few weeks later). The window work itself was okay. However, he had to take off and then put back the casing around the windows. His crew chipped the casing and then filled in the problems with SILICONE caulk. Any home improvement person knows you cannot paint over silicone. I was left with a mess. I called Champion and after two or three visits by their own staff, they determined the only solution was to replace all my trim. It had to be custom milled and they paid for it. Of course, that left me the job of painting it all. I complained bitterly and they offered to pay me for my time in fixing the problem. My time is vastly more costly than their time and I charged them accordingly and they paid me. In the end, things were close to "fair" from a financial viewpoint, but the hassles I went through were inexcusable. I would never use them again. One of the windows fogged up after two years. The good news is that Champion has a lifetime warranty. I called and they sent a guy out to get the information about the sash. This is on a little label on its side. The cost for the service call - $60.00. The service - read the label. That is ridiculous. The office could have told me to look up the label info and give it to them over the phone. The guy brought the new sash out and installed it later. I think they would have charged me again if they thought they could get away with it, but they did not. Next window failure, I will take the sash into their office and pick up the replacement from them and save the service charges. In all fairness, the warranty does say there can be a service charge even though the replacement sash itself is free. What bugged me about this, is that I had a cracked window from the first job in 2003 and they fixed that three times with no charges whatsoever. The business changed hands after the installation in 2007 and the sash replacement two years later. The new owners are apparently not so customer oriented as the original ones. This is a real BUYER BEWARE company. You could have a good experience and you could have a really bad one. My suggestion - pay more and go with a reliable firm. And, for what it is worth, in the window business some smaller firms offer great warranties and then go bankrupt when the claims come in and reappear under a new name. The warranty is only as good as the size and financial stability and honesty of the owners.

After noticing small holes in the siding on one side of the house as a result of a hail storm, I called Champion because they had installed the siding originally. Jeff came out right away and guided me through the process, but said it would be about 2 months before they could replace it as they were still backed up from the high volume of homes damaged by the storms. He also helped me order new shudders as they were visibly faded, but those were to be shipped directly from the supplier to my home. It was actually only about 5 weeks before we came home from work one day to find the work nearly complete. The crew did an excellent job, but noone had called to let us know they were coming and the shutters had not yet arrived. When the shutters did arrive two days later, I called Jeff, who said he would pass on the message. It's now been about 6 weeks and several phone calls and I still don't have any shutters, hence the grade in responsiveness. I still think they did an excellent job on the siding, I've just found (in the past also) that it takes a long time to get small repairs done.

The room came out beautiful but the work ethic was not up to par. They would be here one day and not show up the next. Sometimes when they were here they would only be on the job for a couple hours. They were so unreliable and would never call to let us when they would be here. They originally told us it would take two weeks max but it took over two months to complete the job. We even had called people before we had the job done for references and they came highly recommended.

I am not real happy with them right now. I have had hail damage and it is frustrating since it is a long time between calls from them. I am not sure that I will go through them again even though they say they have a warranty. I called them after the hail damage and they told me that it was an Act of God and that they don't cover it. I called them later on some other thing and a young lady told me that they do cover hail damage. I found the original paperwork and it says that they do not cover Acts of God. I had seen on the computer that hail damage was covered under warranty and I had been unable to find the original paperwork at that time. I had got into a deep discussion with them on that and had told them that they should be more specific on what is covered and what is not. I am sure that they are not real happy with me but I am not happy with them either. I would not recommend them to anybody else.

We had a sunroom built by Champion several years ago and we liked the result, so we went to them for our window replacement project. The existing windows were aluminum frame windows that were installed when the home was built in 1988. We got a quote in the fall of 2010, hoping to get the windows installed prior to year-end. They did the install in mid-December, in time to get the tax credit that was available for this type of improvement. We are pleased with the windows and plan to have them install a door in the near future.

They cleaned up and were professional. They were very quick and the windows were done wonderfully. They inspected them before and after the installation. They did a great job for us.

I like their quality. Their sales people came out and explain that if you pay a little more you get a warranty. They kind of oversell the warranty but I'm not against that. I got pricing from them on other windows, but I went with some one else. For the picture window they did I was pleased with the pricing and extremely pleased with the professionalism and quality. Another company wanted a lot more for the same window. We've used them for a couple of windows before so we were familiar with their product, service and warranty. Each time I felt like I got a fair price, excellent quality and the warranty was good. They use their own installers and they are excellent. They do follow up. A couple of windows they put in had to be repaired from storm damage and they were very prompt and attentive to that. They did a good job with the picture window.

Several years ago so I don't remember specifics. Sorry.

When he came out the man said I had two or three roofs on the house, but I am the only person that has lived in this house and I know there has only been one roof. He charged me for two in the estimate. He called a couple of times and I told him that I was still getting estimates, and when I told him that I was hiring someone else he got very rude. I didn’t sign a contract or anything, but he mentioned that he could go get his lawyer. I was surprised that he was that upset.