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Carr's Rug Cleaning

Carpet Cleaning, Oriental Rug Cleaning, Upholstery Cleaning,

About us

When a Carr’s Rug Cleaning technician arrives at your door, you will immediately feel at ease having them in your home to work. They will be sharply uniformed, smiling, and totally committed to serving you. In addition, they are expertly trained as all our technicians are IICRC certified. After all, you are hiring a professional. We think that you should get one. 5 employees. Cost is determined by the job. No travel charges. No service fee. Additional e-mail - marsha@carrsrugcleaning.com. Additional contact name - Robert Carr.

Business highlights

40 years of trusted experience

Services we offer

Carpet cleaning. Upholstery cleaning. Carpet & fabric protector. In-plant oriental rug cleaning. Deodorizing. Tile & grout cleaning, grinding, sealing, honing, & polishing. Hardwood floor cleaning.

Services we don't offer

Water & fire restoration.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.887 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
8%
3
0%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.4
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 51-87 of 87 reviews

Julia S.
09/2017
5.0
carpet cleaners
  + -1 more
Fantastic! Carpet looks brand new!
Description of Work: Carpet cleaning of my hallway, stairs and bonus room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ken G.
05/2017
5.0
carpet cleaners
  + -1 more
Great and happy
Description of Work: Cleaned 3 rugs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Richard S.
01/2017
5.0
carpet cleaners
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tom B.
12/2016
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

JEROME S.
08/2010
5.0
carpet cleaners, oriental rug cleaning, upholstery cleaning
  + 1 more
I can only say very nice things about them. They came when they said they would come and they cleaned and brought the rugs back when we wanted them.
Description of Work: They cleaned several oriental and other rugs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$950

Milton A.
08/2010
5.0
carpet cleaners
  + -1 more
were very professional and went right to work. very nice people.
Description of Work: cleaned carpet, removed bad stains, cleaned two chairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Robert R.
07/2010
5.0
carpet cleaners
  + -1 more
He showed up around 9:15 am and was very knowledgable and professional. Provided me with details on whcih stains could be cleaned and what would remain. After measuring, he provided me with the options (same as the office described when I made the appointment) The price was very close to phone estimate. Once we made the choice he set to work. He stopped to let us view the progress and answered any questions. He was able to remove more stains than he thought, (3 glue stains made by previous contracter over 4 years prior). I will definately call and use them again, they even called to make sure all was ok two days after work was done.
Description of Work: Second floor carpet and stairs cleaned (guest bedroom and office areas)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Jennifer M.
07/2010
5.0
carpet cleaners
  + -1 more
They technician was very professional and removed several spots of dog urine. I was very pleased. I had used another national carpet cleaning franchise a few months prior to clean the whole house carpet and I wish I had used Carr's then as well. They did a much better job than the franchise.
Description of Work: They cleaned a 350 sq. ft. area of carpet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Matthew S.
04/2009
5.0
carpet cleaners
  + -1 more
I want them to return next time I need my carpets cleaned.
Description of Work: Steam cleaning; real steam, real clean and real good.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Phyllis R.
12/2008
5.0
carpet cleaners
  + -1 more
They can be pricey with the Oriental rugs but they use new equipment that is supposed to preserve the rugs.
Description of Work: They come to clean our carpets when I need them. They came out a year ago to clean all of our carpets before a wedding. I have taken Oriental rugs to them as well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Grace H.
06/2008
5.0
carpet cleaners
  + -1 more
Didn't damage the rugs or the flooring underneath the rugs while cleaning them. They came into my house and did this. I have about seven of these rugs that needed very careful cleaning and they did and absolutely fabulous job. I would love to call them back and have them do the remaining carpets in my entire home again. All my neighbors have used them as well for rugs and even draperies and have praised their work.
Description of Work: Came in and cleaned some of my oriental rugs, I have the rugs all throughout the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Karen A.
10/2007
5.0
carpet cleaners
  + -1 more
They were not able to come on the day that the appointment was originally set on, because of the extra work that they had to do at the morning appointment. During the day I was keep up on what was going on, and was rescheduled for the first thing the next day. Once the workman arrived he went right to work, and worked hard the five hours he was at the house. I was amazed at how well the carpet cleaned up. He was even able to get out the pet stains that I did not think would clean up. Everyone that I worked with were very nice and good to work with. The only problem that I had was not caused by them. The cost is higher then the other companies, however the work that they do is worth it.
Description of Work: They cleaned two sets of stairs, the hallway, master bedroom, and bonus room. We have lived in the house for eight years and had not had the carpets professionally cleaned during that time. The bonus room had very bad; old set-in pet stains, and the carpet had all those strange stains that stairs get.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$500

Floyd C.
09/2007
5.0
carpet cleaners
  + -1 more
The young man who did the cleaning was prompt, courteous, and very thorough. There were spots on the stairs I'd tried to get up with carpet cleaning products that didn't work, but he got them totally clean. It was a rainy day, so he was extra careful to dry his equipment off after carrying it from his truck to our front porch. All in all, I had no complaints at all. This company is expensive, as they will quickly tell you, but in my opinion it is worth the cost not to have to worry about someone doing a sloppy job or damaging your property.
Description of Work: Carr's cleaned the carpet in two bedrooms, a great room, hallway, and stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

LEE T.
04/2007
5.0
carpet cleaners
  + -1 more
The work was outstanding and I was very pleased with the service. They did not take a long time to clean the carpets and they were not soaking wet when they were finished. I was impressed and I will be recommending them to other people.
Description of Work: They cleaned about 1500 square feet of carpet in my home, which included the living room, hallway, and master bedroom. There were no special spots that needed to be removed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

BEN K.
04/2007
5.0
carpet cleaners
  + -1 more
Everything went fantastic. They did a great job with everything. It was a lot different than others I have used in the past. They were very careful, they even protected the corners of the house with plastic guards. I am very pleased.
Description of Work: I had about 1200 square foot of carpet cleaned by Carr's.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

JIM B.
04/2007
5.0
carpet cleaners
  + -1 more
I think that the carpets look great. They are an awesome company and they make sure to really get the job done while making it convenient for you. I would recommend them and say that they are very professional. Our overall experience was fantastic.
Description of Work: They cleaned 4 area rugs that we have in our home. We did not get them scotch guarded, but you can if you choose. They picked them up, cleaned them, and returned them when they were finished.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

VALERIE F.
04/2007
5.0
carpet cleaners
  + -1 more
They came out and they did an awesome job. I even had a spot and they guy was not sure if it would come up or not. Their work is satisfaction guaranteed so I called them back and told them the spot did not come out. The man came out and removed the spot absolutely free of charge. They are nice people to deal with. They gave me a coupon that if I refer a friend, they will give me a discount on my next cleaning. They were just so careful with everything.
Description of Work: I had 1600 square feet of carpet cleaned by Carr's.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

CYNTHIA R.
04/2007
5.0
carpet cleaners
  + -1 more
Carr s is a company with whom I have been dealing with for ten years now because they take care of my carpets and rugs and do so with ease. The same man comes each time and their employee retention is quite impressive. The work they do is always phenomenal and they remove stains that other people probably could not. Price-wise, they are a little expensive but to me, it is really worth the money because the level of care you receive is so outstanding. They also have wonderful follow-up. They contact me to see if I was pleased with how things turned out and things of that nature. To me, that is indicative of a fine business.
Description of Work: Carr's cleaned my wool rugs. They picked them up at my house, took them to their facility and spot treated the stains left from my pets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

08/2006
5.0
carpet cleaners
  + -1 more
They moved all of the furniture out of the room when they cleaned the carpet and moved it all back in when they were finished. They didn t damage anything and they finished the job quick and efficiently. I didn t know what it cost because my wife handled that.
Description of Work: They cleaned the carpet in a bedroom for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

08/2006
1.0
carpet cleaners
  + -1 more
They left the floor really wet and all you could see was a bunch of dirt splatters on the wall. It was just done recently and it was still kind of a mess. I really didn t understand how companies would be allowed to get away with this highway robbery. They left me with a wet floor and a bill.
Description of Work: I had them clean the carpet in one large room of my home.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro
$200

07/2006
5.0
carpet cleaners
  + -1 more
We have used Carrs for four years now and are very pleased with their service. They moved our furniture and pulled up all stains that they could. The carpets dried overnight. It took them a few hours to do the work.
Description of Work: Carrs cleaned our carpets in three rooms, including one bedroom.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

07/2006
5.0
carpet cleaners
  + -1 more
Carrs only came once, and we wouldnt hire them again only because they were too expensive. They didnt move any furniture and did a good job pulling up stains. Everything dried quickly.
Description of Work: Carrs cleaned the carpet on our steps, halls and a few walking areas for three bedrooms.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

07/2006
5.0
carpet cleaners
  + -1 more
They used a chemical solution to clean my carpets. They did an excellent job when they cleaned them. I had to call them back one time, because they didn t clean under a couple of tables. They didn t have a problem re-doing it at no charge. They would give you a guarantee on their work.
Description of Work: They cleaned every room of carpet in my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

COLIN B.
07/2006
5.0
carpet cleaners
  + -1 more
The carpet was very clean when he left, and I was really impressed with the job that he did. The guy was very nice and courteous and he was on time. It is a good professional company with professional service.
Description of Work: They cleaned 1400 square feet of carpet in my house and he also cleaned the stairs. It was steam cleaning and he did help me move the furniture.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

07/2006
4.0
carpet cleaners
  + -1 more
Carr s Rug Cleaning did a wonderful job on the carpets. The carpets look great. They forgot to do a closet but came to do it. I was happy with the service. The workers were professional. I would rather not say what I paid but it was a fair price. I would recommend them to others.
Description of Work: Carr s Rug Cleaning cleaned the carpets in seven rooms and a hallway in my home.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

2919 Sutherland Ave, Knoxville, TN 37919

www.carrsrugcleaning.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 12:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Oriental Rug Cleaning,
Upholstery Cleaning,
Floor Cleaning and Waxing

FAQ

Carr's Rug Cleaning is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 9:00 AM - 12:00 PM

Carr's Rug Cleaning accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Carr's Rug Cleaning offers free project estimates.
Yes, Carr's Rug Cleaning offers eco-friendly accreditations.
No, Carr's Rug Cleaning does not offer a senior discount.
No, Carr's Rug Cleaning does not offer emergency services.
Yes, Carr's Rug Cleaning offers warranties.
Carr's Rug Cleaning offers the following services: Carpet cleaning. Upholstery cleaning. Carpet & fabric protector. In-plant oriental rug cleaning. Deodorizing. Tile & grout cleaning, grinding, sealing, honing, & polishing. Hardwood floor cleaning.
Water & fire restoration.

Contact information

2919 Sutherland Ave, Knoxville, TN 37919

www.carrsrugcleaning.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 12:00 PM