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Broadway Carpets Inc

Carpet Sales and Installation, Flooring Sales and Installation, Hardwood Flooring Sales and Installation,

About us

We now have two locations to better serve you. Our original store is located at 930 N Broadway and our new store is located next to the original Calhoun's at 9918 Kingston Pike. Broadway Carpets provides sales and installation of all floor covering products such as : Carpet, Hardwood, Ceramic Tile, Vinyl Flooring, Laminate, Area Rugs, Custom Rugs, Bamboo Flooring, Etc. Purchase materials and installation or just purchase the materials, install it yourself or use your own subcontractor.

Business highlights

43 years of trusted experience

Services we offer

CARPET, FLOORS, FLOORING, TILE, CERAMIC, PAD, CUSHION, HARDWOOD, WOOD, VINYL, LINEOLEUM, LAMINATE, PERGO, BAMBOO, UNFINISHED, SPECIALTY FLOOR, INSTALLATION, TOOLS, LVT, VCT

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Reviews

4.558 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
74%
4
12%
3
7%
2
3%
1
3%


Rating CategoryRating out of 5
quality
4.5
value
4.6
professionalism
4.5
responsiveness
4.5
punctuality
4.6
Showing 26-50 of 58 reviews

Barbara M.
06/2010
5.0
carpet installation
  + -1 more
Their installers were very nice and also very proficient. They did a fine job and I would likely use them the next time we need carpet. Prior to our decision, the salesperson downtown was very nice and helpful. Overall, we were entirely satisfied.
Description of Work: Broadway Carpets installed carpet in the entire downstairs of our 4200 sq.ft. home (about 3/4th of the footage is downstairs). I really don't recall the exact price we paid, but it was within a few thousand of the figure above. I also do not recall with precision the date we had the work done, but it has been 2 to 4 years ago. The carpet has not given us any problems; it has remained tight, in place, and has worn well. I consider this company to be very reputable!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
punctuality
5.0

Yes, I recommend this pro
$4,800

Lorie H.
04/2010
5.0
carpet installation
  + -1 more
The process from start to finish couldn't have gone smoother. They had a good selection of carpets and the installers were prompt and professional. Will definately use them again when getting new carpet.
Description of Work: We had carpet installed in our garage apartment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Sara W.
04/2010
5.0
carpet installation
  + -1 more
We called them and they sent someone out to take measurements of the basement. A few days later, we went to the store on Broadway and looked at different carpets. The salesman gave us advice and prices, and helped us choose without being pushy. We picked out the carpet and paid for it there. We were able to schedule installation for just a few days later because there had been a cancellation. They showed up just a little late and got to work immediately. The installer was professional and quick, and was finished in a few hours. From the first phone call, the whole process was done within a week.
Description of Work: We had new carpet and pad installed in our basement.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

TERESA F.
09/2009
5.0
flooring contractor
  + -1 more
The salesman, Timothy Hayes was excellent. He did not push me to hurry up and make a decision on style and color but answered all my questions throughly. The installers were the best sub contractors I have ever worked with. They were on time, worked hard and cleaned up their mess each day. I had errands to run each day and was at first worried about leaving them alone in my home but after meeting them and getting to know them a little better, I had no problem at all. I even left the door open for them one morning when I had to leave exceptionally early. Their names are Jim and Jeff.
Description of Work: Took up carpet, wood flooring and replaced with new wood thru out.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,500

Marguerite D.
06/2008
5.0
carpet installation
  + -1 more
They were very professional. They worked efficiently and were pleasant to have around. I was very happy with the job they did and the way the carpet looks in the room.
Description of Work: They measured the room, removed all the old carpet and put in new. They also disposed of all the old debris.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

CRISTALL M.
05/2007
3.0
flooring contractor
  + -1 more
This is not the first time, I have used this company and it will not be the last. However, this time they did send inexperienced workers, that did not arrive on time. They left a big scrap mark on the floor, from moving the refrigerator. I don't remember what they charged for this work.
Description of Work: We had Broadway Flooring put in vinyl floors in our kitchen and den. The sub floors were already built and ready for the vinyl flooring to be put in, before they got here.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro

JEFF F.
04/2007
5.0
flooring contractor
  + -1 more
Our overall experience was average because they ordered the wrong amount of carpet that they needed and we had bare steps for a while. It took them about four days to get the job done and I had to show some of them how to do it because you could tell some of the younger guys did not have a lot of experience. The price was good and they were on time, polite and courteous.
Description of Work: I had 9 rooms carpeted within my home and they also redid my 16x14 square foot kitchen with laminate.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,700

09/2006
5.0
carpet installation
  + -1 more
They came out and tore up the old carpet and replaced with the new carpet in no time. They were very polite and did such good work in a timely fashion. I thought the price was great also. My carpet looked good when they were done.
Description of Work: They installed carpet in 4 rooms and a hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

09/2006
5.0
carpet installation
  + -1 more
They did a great job and I thought they really were very experienced because it didn t take a lot of time and they barely made any noise. They were very polite and cleaned up great when they were done.
Description of Work: They replaced 4 rooms of carpet for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

09/2006
5.0
flooring contractor
  + -1 more
The man that did this installation was a real good installer. He had special lining that was clear and bubbled wrapped. It did cost a little more but I was not complaining. He worked very hard and even came back a couple of extra times to make sure things were holding up well. I really enjoyed his services.
Description of Work: Broadway Carpets installed laminate flooring in two rooms of my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

09/2006
5.0
carpet installation, flooring contractor
  + 0 more
I think that this company did a great job. They were on time and friendly the minute that they came to the house. I would recommend this company to anyone for their great service and quality of work. I am pleased with the service that they did. They did not leave any mess behind and made sure to answer all of our questions.
Description of Work: We needed new carpets and linoleum in our home. This company installed carpets throughout the house and linoleum in the kitchen and the bathroom. The carpets were about $5000 and the linoleum was about $3000.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

MARIE O.
08/2006
5.0
hardwood floor
  + -1 more
Broadway Carpets were the best and they did the best job you could have asked for. They special ordered the specific high quality flooring we wanted. I was very particular and they were able to impress me. The floors fit and looked perfect. They were recommended to us by an employee of Lowes.
Description of Work: They put extra thick, real hard wood floors in two bedrooms, several halls, living room, and dining room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,000

08/2006
5.0
hardwood floor
  + -1 more
Broadway Carpets did a excellent job of replacing my hardwood floors. It was one guy by himself and he did a outstanding job. The floor looks great. It s shiny, new and there is not one single defect in the floor at all. I can not remember exact pricing on the floor, but, I believe that it was rather fair. Given that experience, I would definitely hire them again.
Description of Work: Broadway Carpets replaced my hardware floors in the living room of my four bedroom home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

08/2006
5.0
carpet installation
  + -1 more
Customer service was really nice and very helpful. The installers did a wonderful job, and cleaned up nicely. They were professional, polite, and punctual. They were good workers and our carpet turned out fantastic.
Description of Work: The carpet installers came to my house and installed plush carpet in my master bedroom and closet. There was no carpet removed or furniture moved.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

08/2006
5.0
carpet installation
  + -1 more
The carpet looked great, and the installers did a fantastic job. They showed up on time, were nice and friendly, cleaned up real well and I have recommended them to other people. They were highly recommended to me, as well.
Description of Work: We had plush carpet installed in our great room and stairs. They took out the old carpet and hauled it off.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

08/2006
5.0
flooring contractor
  + -1 more
Broadway Carpets gave us an estimate of how much it would cost and also how long it would take to complete the job. They did a great job of minimizing the flow of dirt in our kitchen. They were relatively quiet and very professional.
Description of Work: They installed an Armstrong vinyl floor. They removed the old floor and hauled it away.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Cheryl S.
07/2006
5.0
flooring contractor
  + -1 more
I chose Broadway Carpet because I did some checking around on price and they were the best. I have a very large kitchen so price was important to me as well as quality. They had the job done quickly and did a very good job.
Description of Work: They installed linoleum flooring in my kitchen which is quite large.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

07/2006
5.0
carpet installation
  + -1 more
Mostly I just thought the workers they sent to install the carpet were such nice people. They did a very good job on the carpet. It looked great. It has held up as well, no bunching or other problems. That showed to me that it was laid properly. It was good quality carpet. They cleaned up well. I am very pleased.
Description of Work: They installed new carpet in my living room, dining room, den and hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,350

Maureen C.
07/2006
4.0
carpet installation
  + -1 more
I hired Broadway Carpet to install three rooms of carpeting in my home. I didn't like that they had to come back out a second time to fix the seams that were coming loose and tighten it around the baseboards. They did come back out immediately to fix the problem.
Description of Work: I bought expensive carpeting from Broadway Carpets and had them install it in the living room, den and a bedroom.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

07/2006
5.0
carpet installation
  + -1 more
I think they did an excellent job on my carpets. Before they left my home they came to me to explain all the things that could happen with new carpeting such as loose seems that it being a little loose surround baseboards. I was very glad to hear that if I had noticed any of that stuff I could call them and then they would be back to fix it immediately.
Description of Work: They installed carpeting in my living room and two bedrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

07/2006
5.0
carpet installation
  + -1 more
They did a very good job and we liked how fast they got out here to get their job done. We had a small wrinkle show up in the carpet and as soon as we called them they came right back to fix it without an extra charge at all.
Description of Work: They installed new carpet in my 4 bedrooms, living room and family room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

James Y.
07/2006
5.0
hardwood floor
  + -1 more
Broadway Carpets impressed me with their quickness getting up our old floor and putting the new floor down. They cleaned as they went and after the work was done they left as quickly as they came. They explained how I should take care of my new floor and answered any questions that I had. I felt comfortable with them in my home. I loved the results. I was not sure of the cost because my husband took care of it all.
Description of Work: They installed hardwood flooring in our kitchen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

07/2006
3.0
flooring contractor
  + -1 more
They did a poor job laying the vinyl down. I mean the product was good, but there was cement oozing from the seams and some other minor problem that I just tried to ignore, for the most part. They did come back and fixed some of the problems, but their service wasn't that good.
Description of Work: They installed new vinyl flooring in our kitchen, hallway and bathroom.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
1.0
punctuality
3.0

Yes, I recommend this pro
$2,000

Mike M.
07/2006
5.0
carpet installation, flooring contractor
  + 0 more
I have five bedrooms and a large bonus room get new carpeting. Really good installation, no seams showing, everything fits the rooms exactly. We are not talking small rooms, I don't know the dimensions but my home is close to 5,000 square feet so it was no small job. The vinyl is great, its not rolling up, looks nice and smooth and flat. I would tell anyway to use the company for flooring. I can't tell you what I paid, but they always have good prices.
Description of Work: I had five or six rooms upstairs get new carpeting and three rooms downstairs got new vinyl, about 2,000 square feet of work was performed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

07/2006
5.0
ceramic tile
  + -1 more
It took about four hours to complete the work and they did a fantastic job. The grout lines are even and they've stayed clean. They also did a good job on the corners and tile cuts. There's nothing we would have wanted to be different.
Description of Work: Broadway Carpets installed some ceramic tiles in one floor area of our kitchen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800
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    • 2(current)
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Contact information

930 N Broadway St, Knoxville, TN 37917

www.broadwaycarpets.com

Service hours

Sunday:
Closed
Monday:
8:30 AM - 5:30 PM
Tuesday:
8:30 AM - 5:30 PM
Wednesday:
8:30 AM - 5:30 PM
Thursday:
8:30 AM - 5:30 PM
Friday:
8:30 AM - 5:30 PM
Saturday:
9:00 AM - 1:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Sales and Installation,
Flooring Sales and Installation,
Hardwood Flooring Sales and Installation,
Ceramic Tile

FAQ

Broadway Carpets Inc is currently rated 4.5 overall out of 5.

Sunday: Closed

Monday: 8:30 AM - 5:30 PM

Tuesday: 8:30 AM - 5:30 PM

Wednesday: 8:30 AM - 5:30 PM

Thursday: 8:30 AM - 5:30 PM

Friday: 8:30 AM - 5:30 PM

Saturday: 9:00 AM - 1:00 PM

Broadway Carpets Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, Broadway Carpets Inc offers free project estimates.
No, Broadway Carpets Inc does not offer eco-friendly accreditations.
No, Broadway Carpets Inc does not offer a senior discount.
No, Broadway Carpets Inc does not offer emergency services.
Yes, Broadway Carpets Inc offers warranties.
Broadway Carpets Inc offers the following services: CARPET, FLOORS, FLOORING, TILE, CERAMIC, PAD, CUSHION, HARDWOOD, WOOD, VINYL, LINEOLEUM, LAMINATE, PERGO, BAMBOO, UNFINISHED, SPECIALTY FLOOR, INSTALLATION, TOOLS, LVT, VCT

Contact information

930 N Broadway St, Knoxville, TN 37917

www.broadwaycarpets.com

Service hours

Sunday:
Closed
Monday:
8:30 AM - 5:30 PM
Tuesday:
8:30 AM - 5:30 PM
Wednesday:
8:30 AM - 5:30 PM
Thursday:
8:30 AM - 5:30 PM
Friday:
8:30 AM - 5:30 PM
Saturday:
9:00 AM - 1:00 PM