Bentley & Associates LLC

Bentley stated that there where only a few minor things wrong. We ended up buying this retirement home. Bentley missed major problems. ONE: drier vent was vented into the crawlspace (heavy moisture) TWO: Bentley missed all the mold thought the crawlspace. THREE: Bentley missed The cracked floor joist (the floor bounces now) This company refuses to stand behind their work product and are very unhelpful in solving this huge PROBLEM.

They did the inspection as requested.

Bentley and Associates is probably the most unprofessional and uncaring company I have ever personally dealt with. From our inspector Scott and up to the owners Donnie and Susan Bentley, it came across as if we didn't matter as clients at all. We trusted out realtor and Scott to protect us from the seller when buying our first home. During the inspection, my wife and I had to point out problems that Scott was overlooking. Scott missed many major issues from water piping and valves, to holes in a bathtub, and down to unwired outlets and lights. Our most pressing issue was that he reported our main water shut off in the house. When needing to complete repairs after purchase, we turned that knob resulting in water damage to our bonus room as well as flood our garage. The pipe ended in the ceiling and was clearly visible and corroded on top of the insulation. We called Scott immediately to find out why it was missed and he laughed at us for turning the knob and became very disrespectful and rude. He ended up hanging up on us so we decided to call Donnie, the other owner of Bentley and Assoc., to discuss the issue. He only returned our calls after we left multiple messages and our realtor contacted him directly. It came across as if he didn't care how his inspectors treat others and only offered to refund the inspection, not for any of the other problems or damages caused as a result of incomplete inspection. We asked if we could contact him again once we found out the cost of fixing damages and missed items, to which he accepted. Due to the pertinence of the issues and the fact that we couldn't fully use our home without repairs, we had a contractor and electrician come out fix items and give estimates.We called at least twice a week and emailed 5 times over a 2 month period with NO response. We finally contacted the office and were put in touch with Susan, Donnie's wife. The items that we had the contractor and electrician repair before settling with Bentley, per our contract, wouldn't be reimbursed even though they should have been and were liable per our contract. On probably the 4th call we made and someone answered, Susan stated that "you should have done your own inspection of the house before you signed". Being first time buyers, we didn't know someone who is a "trained professional" would miss so many things they are required to inspect by law. Even had we been able to access the house and inspect ourselves, we wouldn't have any validity behind claims unless we paid someone again to come inspect the house and write a report, which is already what we had already paid Scott to do! After going back and forth with Susan for months and getting quotes, she would only agree to reimburse some of the issues and we still ended up paying over 3k in repairs for items that should have been found on inspection. Bentley and Associates made our first home buying experience awful and I hope no one else has to go through what we did with this company. They will blame the buyer of the house for their mistakes and only care about how much money they can get. Next time we will go with another inspector who takes pride in their work and doesn't require a threat of legal help or contacting the state licensing board to resolve such ridiculous issues.

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