Services we offer
Services we don't offer
Reviews
4.67 Reviews
Showing 1-7 of 7 reviews
Marcia H.
03/2016
computer sales
 + -1 moreunknown
Description of Work: .
| Rating Category | Rating out of 5 |
|---|
Yes, I recommend this pro
Barbara M.
06/2015
computer repair
 + -1 moreunknown
Description of Work: I had an appointment at the Genius Bar to get help with prep so they could transfer data from my current MacBook Pro to my new MacBook. Usually I get wonderful service at the Apple store in West Town Mall in Knoxville, TN, but I had a VERY POOR tech helping me. He was overbearing, arrogant, a terrible listener, and rude (he also had very bad breath and spoke forcefully at close range!). We did NOT achieve what I had hoped and expected. I would NEVER work with him again. I do not recall his name, but he was light brown-skinned and appeared to be other than Caucasian (I only say this to help anyone identify him; I have NO prejudice against those with different ethnic or racial backgrounds!). He was nice-looking, well groomed, and spoke excellent "American English," and was easily understood. However, in addition to my complaints above, his explanations were way too lengthy and detailed and he would NOT give me a chance to interrupt his apparently scripted recitations in order to ask a question. It was NOT a give-and-take interaction, which I think was necessary. As the customer, I should be allowed to guide the conversation, NOT him! Although I would begin a question politely, he would admonish me to "wait; let him finish." By the time he "showed off" with his overkill explanations I had forgotten my question! When I WAS able to ask a question, he never answered me directly. I do not think he is suited for working with the public -- at least in this capacity.
| Rating Category | Rating out of 5 |
|---|---|
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
alyson B.
01/2013
computer repair, computer sales
 + 0 moreI recently purchased an Iphone 5S. Before the purchase I littered my mind with information and knew that I had to go the Apple store at West Town to buy my phone. There was no way that I was taking a chance and buying this major purchase over the net or from a kiosk or Verizon dealer. From the time I went inside until I left everyone I spoke with was very helpful and organized. They were professional and knew the Apple product. I have been back several times since for updates. I have only good things to say about this business.
Description of Work: IPhone 5S
| Rating Category | Rating out of 5 |
|---|
Yes, I recommend this pro
$800
JAMES M.
10/2012
computer repair
 + -1 moreThe Apple store is very busy during a time of a new release such as the I-phone 5. We were not rushed and given cards allowing us to get our phones in the shortest amount of time. The set up and sale and download from the Cloud went flawlessly.
Description of Work: We purchased our Verizon Iphone 5 upgrade. The sales person was professional and provided service without hesitation.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$800
ann A.
08/2012
computer sales
 + -1 moreThe customer service is good but there is always just pure chaos in that store. There are so many people and it doesn't seem like they have enough help. I am always waiting and they are always late on appointments. Obviously the product speaks for itself so I can't say anything bad; it's just that they are always very, very busy.
Description of Work: I bought an iPad from the Apple Store.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$600
Jo A A.
05/2012
computer repair
 + -1 moreThey are beyond wonderful. One of the great things about owning an Apple is the way Apple Stores are run.My computer broke down on a Sunday and I was able to make an appointment for the next morning all online. There is always someone there to greet you and direct you when you walk in. When you have an appointment you go to the genius bar. They are geniuses and ready to fix your computer. I can't imagine anything being more efficient. They offer classes for free. They helped me find free software once.
Description of Work: I have an Apple and whenever I have a problem with it I take it to the APPLE STORE.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
TONY K.
10/2008
computer repair
 + -1 moreMy Apple monitor ceased to function at 2.5 years of age. We took the monitor in for repair and Apple fixed it based on extended warranty purchase. The Apple Store here in Knoxville was my primary point of contact. They were concerned and courteous, provided updates, and got my monitor back to me within a week's time. Apple rebuilt my monitor and gave me all new insides with the new updates at no cost to me!
Description of Work: Provided warranty repair on my Apple monitor.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Contact information
7600 KINGSTON PIKE, Knoxville, TN 37919
www.apple.com/retail/westtownmall/Service hours
Sunday:
11:00 AM - 7:00 PMMonday:
10:00 AM - 9:00 PMTuesday:
10:00 AM - 9:00 PMWednesday:
10:00 AM - 9:00 PMThursday:
10:00 AM - 9:00 PMFriday:
10:00 AM - 9:00 PMSaturday:
10:00 AM - 9:00 PMLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Computer Repair,
Computer Sales
FAQ
APPLE STORE is currently rated 4.6 overall out of 5.
Sunday: 11:00 AM - 7:00 PM
Monday: 10:00 AM - 9:00 PM
Tuesday: 10:00 AM - 9:00 PM
Wednesday: 10:00 AM - 9:00 PM
Thursday: 10:00 AM - 9:00 PM
Friday: 10:00 AM - 9:00 PM
Saturday: 10:00 AM - 9:00 PM
No, APPLE STORE does not offer free project estimates.
No, APPLE STORE does not offer eco-friendly accreditations.
No, APPLE STORE does not offer a senior discount.
No, APPLE STORE does not offer emergency services.
No, APPLE STORE does not offer warranties.
APPLE STORE offers the following services: REPAIR AND SELL APPLE COMPUTERS & PRODUCTS.
REPAIR AND SALES OF OTHER COMPUTER BRANDS.
Contact information
7600 KINGSTON PIKE, Knoxville, TN 37919
www.apple.com/retail/westtownmall/Service hours
Sunday:
11:00 AM - 7:00 PMMonday:
10:00 AM - 9:00 PMTuesday:
10:00 AM - 9:00 PMWednesday:
10:00 AM - 9:00 PMThursday:
10:00 AM - 9:00 PMFriday:
10:00 AM - 9:00 PMSaturday:
10:00 AM - 9:00 PM