American Home Improvements, LLC

gutter repair contractor, home remodeling contractor, roofer,

About us

American Home Improvements is a family-owned home improvement company serving clients in Knoxville and the surrounding areas. Specializing in roofs, siding, windows, decks, bathroom remodeling and more, we have been in business since 1997 and continue to give the absolute best service in the area. We are a full-service home improvement company that provides premium quality materials, expert craftsmanship, outstanding customer service and warranties you can depend on. When looking for a home improvement company to help you with your next project, give us a call (865) 909-0440.

Business highlights

28 years of trusted experience

Amenities

Free Estimates
Yes


Accepted payment methods

CreditCard

Reviews

3.777 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
55%
4
19%
3
4%
2
3%
1
19%


Rating CategoryRating out of 5
quality
3.9
value
3.7
responsiveness
3.8
Showing 26-50 of 77 reviews

Beverly C.
08/2019
3.0
The workers were great. Prompt, worked the entire time, very conscious of not dirtying up the house. My problems came after the majority of the work was done and the workers were gone. The painter was horrible and someone had to come back out twice. The third one came and fixed the problems. He apologized profusely for the shoddy work. Had a really hard time getting answers and a scheduled time for someone to come out.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
2.0

Yes, I recommend this pro
$11,000

Elizabeth B.
07/2019
5.0
One of the windows was cracked when the order came in, I was told that when the replacement comes in they will come out and change it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$3,500

Beth B.
06/2019
5.0
Even though we had to wait a few weeks for our install, it was done beautifully and professionally.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$8,000

Bruce F.
02/2018
3.5
I don't want to be overly critical of the contractor because, ultimately my wife and I were mostly satisfied with the work. We signed our contact on 9/17/2017 to remodel two bathrooms. The salesman said that he was fairly certain that the work would/could be completed by Thanksgiving. After numerous phone calls on my part, and being told "two more weeks" numerous times, the subcontractor showed up on 12/11/17, 2 months and 3 weeks after the contact was signed. The work itself was fairly good but the subcontractor was rushing to get the work done before Christmas. I also was happy to get the work done before Christmas and what few things I immediately noticed that needed fixing the subcontractor fixed. However, as time went by I began to notice somethings that weren't done (i.e. Grout wasn't sealed, paint was somewhat sloppy, particularly around the edges). These I fixed. There was one major thing that I was misled on. I'm a big guy, I specifically wanted a larger(longer) bathtub in my wife's master bathroom. I went so far as to go the American Home Improvement's office and laid down in a display bathtub to be sure I was getting what I wanted. The same salesperson assured me that the larger tub could be fitted into the space of the smaller tub. As I said, I was in a hurry to get to work completed before Christmas and didn't pay attention to the size(length) of the tube. It was about a month before I noticed that the new tub was the same length as the old one. Regardless of the shortcomings, my wife and I liked the vast improvement in the 1970's era bathrooms.Overall the quality of the work was good, which I relayed to the customer service person that I spoke with on the phone before the subcontractor left my house. It was only afterwards that I wished I'd had more time to look more closely at the work that was done. The subcontractor was professional and helpful, and cleaned up after themselves.

Rating CategoryRating out of 5
quality
4.0
value
3.5
responsiveness
3.5

Yes, I recommend this pro
$22,000

John A.
09/2017
5.0
May have higher marks,but they haven't started work yet,they have been slow responding and calling me back.Was supposed to get a call the following week..I waited 3 weeks,then had to wait for answers even after that.The people are friendly though at least.We still have no ETA on starting work and still waiting on my siding sample so I can paint my block to match our siding.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro

Gary K.
08/2017
2.0
Too may promises unfulfilled and broken and too many problems. When contacted they won't respond...paid them over $30,000 for windows, siding, mother in laws bathroom project and our bathroom and several small things in the bathroom need fixed. DON't USE

Rating CategoryRating out of 5
quality
1.0
value
2.5
responsiveness
1.0

$9,300

Carol L.
07/2017
5.0
the installers left the yard very cleaned up & neat.The installers were very professional & Sears should be very proud thsat the installers represented Sears. Carol L.

Rating CategoryRating out of 5
quality
5.0
value
3.5
responsiveness
3.5

Yes, I recommend this pro

Jerry C.
05/2017
5.0
Knowledgeable, courteous, did good job cleaning up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$5,625

mark s.
05/2017
5.0
I love work looks great and I would definitely recommend them

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Don D.
03/2017
0.5
The problems became so numerous I started documented each issue... *I was told on the first day that the work would be completely done in 4 days. It was one day short of being 3 weeks. Even with 3 weeks to do the work, the work was extremely shoddy. It was so shoddy that they had to send a completely different crew to my house to take down all of the metal that had been installed and replace it. *First full day the crew work was here, 4 guys came but 2 left immediately to install a door somewhere else leaving the other 2 here without a ride. It was really cold and when they finished work around dark no one was here to pick them up. I offered to let them stay inside and they said no they were fine. A few minutes later I asked again and they said they would appreciate it very much. They came in at around 5:45 pm and no one picked them up until after 7 pm. not wanting anyone to freeze to death, but I shouldn™t have to entertain the workers while they are waiting for their ride. *The œcrew, and I use that term loosely, installed all of the siding on the front of the house without using house wrap. I had to call the main number to get them to use it. They had to remove all of the siding to install the house wrap. *After the house wrap episode, after installing a portion of the back vertical siding, my son noticed that the siding wasn™t properly secured. There was only a couple of nails holding each piece. Consequently, you could pull it away from the house quite easily. I complained and they fixed it. *2 weeks after they œcompleted the job I was sitting in my office when something fell off the house. When I went outside to investigate I found that an 8 foot piece of siding had fallen off. It hadn™t been secured at all. When John (crew leader) got here to remedy the situation, he said that it was supposed to be caulked into place. I complained because I noticed that the 8 foot piece of siding below the piece that had fallen off only 3 nails in it total. For the second time, he removed all of the siding and checked it and remedied the situation. He had found several pieces that didn™t have enough nails in it. After John the crew leader fixed the siding with caulk, it was still falling down. It took the other crew coming out to fix the issue. *After installing soffit in the front I noticed that it didn™t rest on the fascia channel. It was kind of jammed up and away from it. I had to point it out before it was addressed. *Front outside corner light fixture was only reattached with one screw. The second screw wasn™t attached to anything. *When all of fascia was installed I noticed that all of it was wrinkled. It looked like ocean waves according to John the crew leader when I pointed it out to him. He said, œI don™t know what caused that,  when I pointed it out to him. Come to find out they were using the palms of their hands to jam the fascia into place causing it to bend. *After everyone left my wif

Rating CategoryRating out of 5
quality
0.5
value
1.0
responsiveness
0.5

$10,400

john D.
12/2016
4.5
Knowledgeable employees, did a good job, little high on price, but would recomend them for gutter work.

Rating CategoryRating out of 5
quality
5.0
value
3.5
responsiveness
4.5

Yes, I recommend this pro
$1,900

david c.
06/2016
4.0
After dealing with other companies I was skeptical. But they done a really good job. I would use them again.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Jim A.
03/2016
2.5
Contract included replacing any rotten wood before installing facing. Choose another company to replace guttering - that company found rotten wood behind the installed facing. Unfortunately American Home denied that rotted wood was behind facing. I personally saw the rotted wood which was removed when gutter installers had to remove facing. The new guttering would not have held onto rotten wood. Also, even though was made right - caulking around a couple of window installations was not completed during initial installation. Plus, when I contacted American Home about rotted wood, it was denied and was told that "any other company" would find fault -- not true. I chose another guttering company because price was better -- and satisfactory work. Also, unfortunately when I contacted American Home about complaints of rotten wood, I was told installer did not find rotted wood. I spoke to someone in the legal department who was about the rudest person I have spoken to that I was under contract which she later recanted. I also wrote the president of the company asking for a reimbursement of $200 and some odd dollars for the company not replacing rotten wood behind the facing -- in the contract. Have received no response from the owner of American Home. The reimbursement was a small amount charged by the guttering company hired, which discovered the rotten wood behind the facing which American Home installed.

Rating CategoryRating out of 5
quality
2.5
value
2.0
responsiveness
3.0


bill w.
02/2016
5.0
good people

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

wayne R.
01/2016
4.5
a little pricey but the used good material and did a neat job

Rating CategoryRating out of 5
quality
4.5
value
4.0
responsiveness
4.5

Yes, I recommend this pro
$10,000

John W.
08/2014
4.0
Project was simple. They completed the repairs the day after I called. Would use them again.

Rating CategoryRating out of 5
quality
5.0
value
3.5
responsiveness
5.0

Yes, I recommend this pro

Robert L.
07/2014
4.0
Did work well and within time specified

Rating CategoryRating out of 5
quality
4.5
value
3.5
responsiveness
4.5

Yes, I recommend this pro

Mike O.
06/2014
0.5
They forget about the customer from 3-29-14 - 5-19-14 even if it is in writing that they will start in 3 - 4 weeks.The workers were very good but the home office forgets about you or you fall thru the cracks. We will not use them again.

Rating CategoryRating out of 5
quality
4.5
value
5.0
responsiveness
1.0

$10,838

Cory C.
03/2014
5.0
I had my gutters replaced and some exterior window frames repaired. They did the work in a timely manner and it looks great.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$1,509

gary g.
12/2013
4.5
They were timley on point and provided all the information we needed to work with them.

Rating CategoryRating out of 5
quality
4.5
value
3.5
responsiveness
5.0

Yes, I recommend this pro
$2,218

Julie G.
08/2012
N/A
good job

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
4.5

Yes, I recommend this pro

Chris or Terry W.
06/2012
N/A
Very professional and payed attention to the fine details.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
4.5

Yes, I recommend this pro

Contact information

11028 Terrapin Station Lane, Knoxville, TN 37932

http://www.youramericanhome.net

Service hours

Monday:
7:00 AM - 6:00 PM
Tuesday:
7:00 AM - 6:00 PM
Wednesday:
7:00 AM - 6:00 PM
Thursday:
7:00 AM - 6:00 PM
Friday:
7:00 AM - 6:00 PM
Saturday:
Closed
Sunday:
Closed

Licensing

Insured

Licensed*

Trade License Number
2685
Trade License Locale
TN
Trade License Expiration
05/31/2026
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

gutter repair contractor,
home remodeling contractor,
roofer,
window installer,
siding contractor

FAQ

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: Closed

Sunday: Closed

American Home Improvements, LLC accepts the following forms of payment: CreditCard
Yes, American Home Improvements, LLC offers free project estimates.
No, American Home Improvements, LLC does not offer eco-friendly accreditations.
No, American Home Improvements, LLC does not offer a senior discount.
No, American Home Improvements, LLC does not offer emergency services.
No, American Home Improvements, LLC does not offer warranties.

Contact information

11028 Terrapin Station Lane, Knoxville, TN 37932

http://www.youramericanhome.net

Service hours

Monday:
7:00 AM - 6:00 PM
Tuesday:
7:00 AM - 6:00 PM
Wednesday:
7:00 AM - 6:00 PM
Thursday:
7:00 AM - 6:00 PM
Friday:
7:00 AM - 6:00 PM
Saturday:
Closed
Sunday:
Closed